Computer support and services · Beachwood, OH · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%90+13.7Craft & service penalty99−0.1Momentum penalty83−1.7Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 44 tech support servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
5.0★★★★★35 Google reviews · 4 photos
97%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate IT Support Specialists five out of five stars based on thirty-five reviews, with the owner responding to thirty-seven percent of feedback. Customers frequently cite quick response times, technical expertise, and helpful communication when resolving issues like network security, email authentication, and hardware malfunctions. The team is described as professional and patient, ensuring seamless transitions for business operations. No recurring criticisms appear in the provided excerpts, which consist entirely of positive four and five-star ratings.
Google rating: 5.0 out of 5 from 35 reviews (97% five-star).
Reviews on this page: 35 Google reviews (32 with written comments).
Owner responses: the business replied to 37% of reviews.
Most recent review: April 16, 2026.
Service: Tech Support Service serving Beachwood, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other tech support services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: momentum.
IT Support SpecialistsTech Support Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IT Support Specialists: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IT Support Specialists: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IT Support Specialists: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IT Support Specialists: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IT Support Specialists: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
5.0of 5
5 stars3497%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
100%praise
Praise48100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1735%
Speed & response1327%
Quality & results1123%
Would recommend510%
Price & value12%
Honesty & trust12%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alyssa is always very kind and helpful when addressing my IT issues.”
“They are knowledgeable and quick to assist with any technology related questions/issues that arise in our day-to-day operations.”
“Alyssa, as always, does a great job and is very good at what she does.”
“IT Support Specialists provides a variety of high-quality services and I highly recommend using this company for all IT/computer needs.”
“Thank You ITSS for making tech easy and affordable for small business.”
“If you need honest, expert computer support, look no further.”
People customers mention
Alyssa4 reviews
Brenton3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSolshine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★
Top-notch service and deep technical expertise. It’s clear these guys know exactly what they’re doing. They helped us overhaul our network and security settings, and the transition was seamless. They are patient, thorough, and very responsive to follow-up questions. If you need honest, expert computer support, look no further.
MMindi11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
This is the best team IT Support Specialists has had. Everyone is kind, patient and responsive. I highly recommend them.
JJessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Everyone at IT Support Specialists is a pleasure to work with. They are always going the extra mile. You cannot ask for a better team. I have been working with Alyssa on a last few of my trouble tickets and she has been amazing!
BBeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Alyssa is always very kind and helpful when addressing my IT issues. Really appreciate that!
DDavid3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Bretton was awesome... having issues with Office 365 authentication and very frustrated... low and behold he walked into the office on another issue and helped me out. He got me back in action in less than 5 minutes and had a great attitude.
JJim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
ITSS has been a valued asset to our organization. They are knowledgeable and quick to assist with any technology related questions/issues that arise in our day-to-day operations.
Top-notch service and deep technical expertise. It’s clear these guys know exactly what they’re doing. They helped us overhaul our network and security settings, and the transition was seamless. They are patient, thorough, and very responsive to follow-up questions. If you need honest, expert computer support, look no further.
Response from the owner · 5 months ago
Thank you for taking the time to leave a review. While we appreciate the kind words, we don’t have a record of providing services to Solshine Medical. If this review was meant for another IT provider, no problem at all - those mix ups happen. We appreciate your understanding.
M
Mindi Axner11 reviewsiTotal number of Google reviews Mindi has written across all businesses on Google Maps, not just this one.
Everyone at IT Support Specialists is a pleasure to work with. They are always going the extra mile. You cannot ask for a better team. I have been working with Alyssa on a last few of my trouble tickets and she has been amazing!
H
Hugo CezarLocal Guide · 51 reviewsiTotal number of Google reviews Hugo has written across all businesses on Google Maps, not just this one.
Bretton was awesome... having issues with Office 365 authentication and very frustrated... low and behold he walked into the office on another issue and helped me out. He got me back in action in less than 5 minutes and had a great attitude.
L
lisa hayzlett3 reviewsiTotal number of Google reviews lisa has written across all businesses on Google Maps, not just this one.
ITSS has been a valued asset to our organization. They are knowledgeable and quick to assist with any technology related questions/issues that arise in our day-to-day operations.
