CHRIS DAVIS2 reviewsTotal number of Google reviews CHRIS has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe cameras are perfect high definition and worth having
iTrue Connect - Security
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%77+20.1Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 84Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 34 cctv installation servicesPosition by Experts Score among all companies we track in this category. · better than 42%
4.9 ★★★★★ 39 Google reviews · 15 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Jul 2026latest review
iTrue Connect - Security at a glance
Google reviewers rate iTrue Connect 4.9 out of 5 based on 39 reviews, with the owner responding to only 5 percent. Customers frequently praise the high-definition quality of installed camera systems, professional conduct, punctuality, and reasonable pricing. Positive feedback highlights clear communication and helpful education regarding system usage. The sole recurring criticism involves an access control system that malfunctioned shortly after installation due to wiring errors, rendering the app unusable.
- Google rating: 4.9 out of 5 from 39 reviews (95% five-star).
- Reviews on this page: 39 Google reviews (34 with written comments, 1 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: July 19, 2026.
- Service: CCTV Installation serving Sunset Hills, Missouri.
Data from Google, last updated November 1, 2026.
Score profile vs other cctv installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.iTrue Connect - Security: 84/100 on this factor. Category median: 90.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.iTrue Connect - Security: 77/100 on this factor. Category median: 87.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.iTrue Connect - Security: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.iTrue Connect - Security: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.iTrue Connect - Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
- 5 stars3795%
- 4 stars13%
- 3 stars00%
- 2 stars00%
- 1 star13%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
- Praise35100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1440%
- Speed & response720%
- Quality & results514%
- Would recommend514%
- Price & value26%
- Communication13%
- Honesty & trust13%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional ✅ I received what I requested & met my expectations… I will be using this for my other properties”
“Very professional good job fast work good value plenty of information answering questions okay”
“It was a great experience.”
“I very much recommend this company and that’s why I gave them 5 stars.”
“Most importantly they were reasonably priced.”
“Explained everything to me.”
“Jay and his team was very professional, prompt and reliable company.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
O'Fallon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Our camera systems are amazing! Love the quality and owner is nice to work with!
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very professional ✅ I received what I requested & met my expectations… I will be using this for my other properties
Great price
LaVerta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I True Security installed my camera system I really love it Jay and his team are very professional they are soo good I'm going to have them do more installing for me truly satisfied with iTrue Security
VeronicaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
iTrue - this security company is awesome! They were patient, very knowledgeable about their craft and catered to our needs. Most importantly they were reasonably priced.
Teresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I true Security put a camera system at the church I go, and it is awesome. Jay and his crew are very professional workers. I very much recommend this company and that’s why I gave them 5 stars. Respectfully, Drew Johnson
ShaeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Runnnnnnnnn and run fast he installed access control system and the cameras and the access control system broke after a week, he wired all the wires wrong, im not even able to get on the app and view the cameras they freeze up I was better off ordering camera system from temu.
Photos
Customer reviews
4.9 ★★★★★ 39 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Alphonso Foote1 reviewTotal number of Google reviews Alphonso has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional
O'Fallon Park Y Makos Swim Team1 reviewTotal number of Google reviews O'Fallon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur camera systems are amazing! Love the quality and owner is nice to work with!
Jamal Jadallah10 reviewsTotal number of Google reviews Jamal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend
Bryan A.6 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional ✅ I received what I requested & met my expectations… I will be using this for my other properties
- Price assessment: Great price
GoFlex Auto8 reviewsTotal number of Google reviews GoFlex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast professional service! Thanks for the good business!
- Price assessment: Great price
LaVerta M Harris2 reviewsTotal number of Google reviews LaVerta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI True Security installed my camera system I really love it Jay and his team are very professional they are soo good I'm going to have them do more installing for me truly satisfied with iTrue Security
Veronica BanksLocal Guide · 44 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleiTrue - this security company is awesome! They were patient, very knowledgeable about their craft and catered to our needs. Most importantly they were reasonably priced.
Teresa Johnson5 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI true Security put a camera system at the church I go, and it is awesome. Jay and his crew are very professional workers. I very much recommend this company and that’s why I gave them 5 stars. Respectfully, Drew Johnson
Response from the owner · 3 months ago
As a business, we are here to aid in providing peace. In that process we build special connections that become personal. I am honored to have worked with and befriended Drew. Teresa you and the family are in our prayers. -Jay
Shae _Local Guide · 21 reviewsTotal number of Google reviews Shae has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRunnnnnnnnn and run fast he installed access control system and the cameras and the access control system broke after a week, he wired all the wires wrong, im not even able to get on the app and view the cameras they freeze up I was better off ordering camera system from temu.
Response from the owner · a year ago
This individual is not a verified customer of ours, and we have no record of performing any services for any customer named Shae. The review contains serious false allegations about our work that are simply untrue. Our equipment and installation practices are top notch which is expressed in the other reviews.
Business details
- Address: 4340 Marshall Ave, St. Louis, MO 63134
- Phone: (314) 699-4878
- Website: itrueconnect.com
- Service area: Sunset Hills, MO