Experts Reviews · Company report
J&J Appliance Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

J&J Appliance Service

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 499 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J&J Appliance Service is better than 97% of refrigerator repair services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J&J Appliance Service is better than 95% of refrigerator repair services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J&J Appliance Service is better than 61% of refrigerator repair services.B
61

Reviews for your job

Customers hired J&J Appliance Service for 8 kinds of job.

J&J Appliance Service for dishwasher repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Dishwasher repair”

DLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Reliable service. Honest evaluation of your appliance. Have used for many appliances in our home. Would recommend J&J Appliance. Can be pricy, but quality service.

Paid $300–350Not sureDishwasher repairRefrigerator/freezer repairDryer repair
Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The best service in Denton.

Reasonable priceDishwasher repair
Shelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had an excellent experience with J&J Appliance Services! They were professional, timely, and quickly diagnosed the issue with our dishwasher. The repair was done efficiently and worked perfectly right away. On top of that, their pricing was very competitive and fair—no surprises or unnecessary upselling. I…

Great priceDishwasher repair
penni12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Efficient, proficient, punctual , prices very reasonable and fair.

Dishwasher repair
Richard7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend using J&J appliance repair!!!!!! They rock!!!!!! Great communication with BOTH of them!!!!!! And they get the job done perfectly everytime!!!!!

Dishwasher repair
Pam9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

J & J Appliance was a lifesaver!! The technician was on time, professional and diagnosed and fixed my dishwasher in no time!

Paid $100–150Great priceDishwasher repair
ReneeLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Best appliance repair !! Honest and fair John is spot on !

Dishwasher repair
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

John did a wonderful job addressing/correcting the concerns we had with our stove & dishwasher. I feel the cost was very reasonable. Will definitely contact them for any other appliance needs we may have

Paid $200–250Reasonable priceDishwasher repairStove, cooktop & oven repair
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

John was very knowledge on what needs to be done. Had it fixed in no time.

Paid $200–250Reasonable priceDishwasher repair
CynthiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

John the owner is fantastic!! So HONEST, competent, fair and informative. He has repaired every singe one of our appliances.We have been using him for years. He will honestly tell you to replace something if it's not cost effective.He is very reasonable! I cannot recommend him enough!

Paid $200–250Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
George10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are great. Used them for years and they also do a great job. Clearly communicate the problem and fix. Their advice is always sound. You can’t go wrong with J&J.

Great priceDishwasher repair
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

J&J Appliance’s Technician was extremely knowledgeable about each of our appliances and was able to repair each of them on a timely basis. Based on our personal experience, we would highly recommend their services.

Dishwasher repairRefrigerator repairMicrowave repair+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend J&J Appliance Service : professional, friendly , on time . I have used this business a few times and John and Jennifer have been the best!

Dishwasher repairDryer repair+ Responsiveness+ Punctuality+ Quality
LeeAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service! They fixed 4 of my appliances in one trip. Will definitely use again.

Dishwasher repairDryer repairRefrigerator repair+ Quality+ Professionalism
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service. Reliable response.

Dishwasher repair
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a wonderful job. The technician was very nice and explained everything about the repairs. Best service technician that I’ve ever used. I would definitely recommend their service for anyone needing appliances repairs.

Dishwasher repairRefrigerator repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality
WayneLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

J&J was able to respond in one day due to our urgency. They were on time and extremely professional. They were able to diagnose the problem promptly and efficiently. We used them previously for our Bosch Dishwasher, same thing. Amazing service. I will continue to request J&J for all of my appliance repairs!…

Dishwasher repairWasher/dryer repair+ Responsiveness+ Quality+ Professionalism
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and did a great job!

Dishwasher repair+ Responsiveness+ Professionalism
Nowel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Absolutely fantastic customer service, professionalism and attention to detail when repairing our oven, dishwasher and refrigerator! Highly recommended!...keep up the great work!! Nowel Whitehouse

Dishwasher repairFreezer repairOven repair+ Responsiveness+ Punctuality+ Quality
MoryavaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, great price, very professional and awesome engineer and staff. Highly recommended.

Dishwasher repair
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We use J and J appliance whenever we have appliance problems. John was on time and professional. Explained to us what was wrong with our dishwasher and fixed it. We are very happy with their service and would recommend to others.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Fast, reliable, competent and fair service.

Dishwasher repair
V4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good experience with J&J Appliance. They always take good care of us. Thank you.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Dickie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good people!!!! Responsive, quality work and fair pricing!!!

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Rocco6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very happy with JJ Apliance.

Dishwasher repair+ Professionalism
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was friendly and professional. Repaired the problem - good value! Have used this business before and will use again!

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service call. Great communications. Researched and found hard to locate parts for my Viking Professional series Microwave/convection/range hood that was 13 years old. Completely explained all service work and appliance specifics. I give them my highest recommendation. Thanks J & J

Dishwasher repairMicrowave repair+ Responsiveness+ Quality+ Professionalism
Ravi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

I am satisfied as the issue was addressed.

Dishwasher repair+ Value
Linn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

J&J provided me with text updates throughout the entire process. John the repairman did a great job. Thank you!

Dishwasher repair+ Professionalism
RonnieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

After two other companies tried to repair our icemaker J&J Appliance Service fixed. They are great. You want go wrong by hiring them to do your work.

Dishwasher repair
Rick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They fixed in 30 minutes what another company was unable to fix in 2 tries. Very good service and dishwasher works the way it's supposed to. Highly recommend.

Dishwasher repair+ Responsiveness+ Quality
Vangie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

J&J were honest about the repair and responded quickly and professionally. I will definitely use them again and recommend them to anyone.

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism
Lea9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great service. Arrived when they promised. Knowledgeable person working on my dishwasher.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Eli5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceDishwasher repair
Donald13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Dishwasher repairDryer repairOven repair
Ed4 years ago★★★★★

Rating only, no written review.

Dishwasher repair
NathanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
Lisa4 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Brendan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair+ Punctuality+ Quality+ Professionalism
Jody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair
PollyMaynard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Maria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Darcy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism
Oscar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism

Price

$176-39% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 54%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair47$153–$340
Refrigerator/freezer repair42$196–$536
Washing machine repair38$132–$365
Dryer repair29$146–$334
Refrigerator repair25$209–$379
Washer/dryer repair20$225–$377
Oven repair18$221–$506
Microwave repair16$209–$297

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