Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Customers consistently highlight punctual arrivals, efficient diagnostics, and fair pricing for repairs on washing machines, refrigerators, and dishwashers. Positive feedback frequently notes professional communication and honest assessments, including advice to replace rather than repair when cost-effective. However, low-star reviews describe isolated instances of rude technician behavior, brief visit durations, and scheduling difficulties when coordinating appointments through third-party warranty providers.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
499 Google reviews we collected
Phrases our text analysis found in 329 written reviews
Price verdicts customers left with their Google review
Middle half of what 40 customers paid ($126–$240) · gold mark = category median.
How often each topic comes up in the written reviews
We read 329 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time, respectful of property, genuinely nice guy.”
“…scheduling the repair, and from the very first phone call she was so polite, professional, and genuinely helpful that I knew I wanted to hire J&J App…”
“They provide great service, prompt communications, and their fees are very reasonable.”
“We are very happy with the quality of his work and highly recommend him!”
“Would not recommend at all.”
“The price was more than fair, and the entire experience—from Jennifer’s excellent customer service to John’s quality workmanship—was first class.”
“…d from the very first phone call she was so polite, professional, and genuinely helpful that I knew I wanted to hire J&J Appliance Service.…”
“…he problem with my Whirlpool gas range, looked up the part I needed, explained that it would take a few days to arrive, and was upfront about the time…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired J&J Appliance Service for 8 kinds of job. Pick one to see what they paid and said.
Could not be happier with my experience with J&J. Tech diagnosed and repaired the issue on the spot. On time, respectful of property, genuinely nice guy. And the price seemed more than fair.
I have used J&J Appliance Service multiple times and am always pleased. They provide great service, prompt communications, and their fees are very reasonable. I recommend them.
Fantastic company. Always do a perfect job and never overcharge. Highly recommend!
John is very professional and efficient. He was able to pinpoint the issue quickly and provide excellent service. I have used J & J Appliance services in 2022, 2023 and today August 18 2026. And the service has always been excellent and very professional. We are very happy with the quality of his work and highly recommend him!
John was on time. Very courteous and was completed in about 30 minutes. A friend recommended your company and I will too.
Reliable service. Honest evaluation of your appliance. Have used for many appliances in our home. Would recommend J&J Appliance. Can be pricy, but quality service.
| Job | Reviews | Category typical |
|---|---|---|
| Dishwasher repair | 47 | $153–$340 |
| Refrigerator/freezer repair | 42 | $196–$536 |
| Washing machine repair | 38 | $132–$365 |
| Dryer repair | 29 | $146–$334 |
| Refrigerator repair | 25 | $209–$379 |
| Washer/dryer repair | 20 | $225–$377 |
| Oven repair | 18 | $221–$506 |
| Microwave repair | 16 | $209–$297 |
5.0 ★★★★★ 499 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Could not be happier with my experience with J&J. Tech diagnosed and repaired the issue on the spot. On time, respectful of property, genuinely nice guy. And the price seemed more than fair.
Informative prompt and accommodated my crazy schedule
I have used J&J Appliance Service multiple times and am always pleased. They provide great service, prompt communications, and their fees are very reasonable. I recommend them.
Great service Thanks John
Fantastic company. Always do a perfect job and never overcharge. Highly recommend!
They did an excellent job on our refrigerator
John is very professional and efficient. He was able to pinpoint the issue quickly and provide excellent service. I have used J & J Appliance services in 2022, 2023 and today August 18 2026. And the service has always been excellent and very professional. We are very happy with the quality of his work and highly recommend him!
I spoke with Jennifer before scheduling the repair, and from the very first phone call she was so polite, professional, and genuinely helpful that I knew I wanted to hire J&J Appliance Service. Before calling J&J, I had contacted a couple of other companies. One was rather rude, and another only responded with a text telling me to schedule online. Neither gave me much confidence. Jennifer, on the other hand, actually took the time to discuss the problem with my Whirlpool gas range, looked up the part I needed, explained that it would take a few days to arrive, and was upfront about the timeline. The problem developed on a Sunday evening, so waiting until Thursday wasn’t ideal. However, Jennifer assured me that if an earlier appointment became available, she would let me know. True to her word, she called me on Tuesday to say the part had arrived early and they could come out on Wednesday instead. John, the technician, was outstanding. He was friendly, knowledgeable, and had the repair completed quickly and professionally. The price was more than fair, and the entire experience—from Jennifer’s excellent customer service to John’s quality workmanship—was first class. I couldn’t be happier with the service I received and would not hesitate to recommend J&J Appliance Service to anyone needing appliance repairs. Five stars all the way.
John is amazing! He has serviced our business washing machine and refrigerator for the last 6 years. He does 6 month maintenance as well as repair work. He is courteous, efficient and reliable. I highly recommend J&J for all your repair needs
John was on time. Very courteous and was completed in about 30 minutes. A friend recommended your company and I will too.
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
