Experts Reviews · Company report
J&J Appliance Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

J&J Appliance Service

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 499 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J&J Appliance Service is better than 97% of refrigerator repair services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J&J Appliance Service is better than 95% of refrigerator repair services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J&J Appliance Service is better than 61% of refrigerator repair services.B
61

Reviews for your job

Customers hired J&J Appliance Service for 8 kinds of job.

J&J Appliance Service for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Dryer repair”

DeborahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have used J&J Appliance Service multiple times and am always pleased. They provide great service, prompt communications, and their fees are very reasonable. I recommend them.

Paid $250–300Reasonable priceDryer repair
Shirley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service Thanks John

Paid $50–100Great priceDryer repair
BronwynLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic company. Always do a perfect job and never overcharge. Highly recommend!

Paid $350–400Reasonable priceDryer repair
Silvana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

John is very professional and efficient. He was able to pinpoint the issue quickly and provide excellent service. I have used J & J Appliance services in 2022, 2023 and today August 18 2026. And the service has always been excellent and very professional. We are very happy with the quality of his work and highly recommend him!

Paid $100–150Reasonable priceWashing machine repair+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Reliable service. Honest evaluation of your appliance. Have used for many appliances in our home. Would recommend J&J Appliance. Can be pricy, but quality service.

Paid $300–350Not sureDishwasher repairRefrigerator/freezer repairDryer repair
Cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My dryer was making an awful noise. J&J appliance representative showed up on time, identified my issue quickly, was able to fix it right away, and put everything back together while cleaning up the space. It was a wonderful experience and I will Absolutely use them again!

Paid $150–200Great priceDryer repair
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My 15 year old LG Dryer was making a sound that I have never heard. J&J Appliance arrived the day after I texted them and fixed the issue promptly and efficiently. I highly recommend them and will be using them in the future.

Paid $200–250Reasonable priceDryer repair
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Needed both washer and dryer repaired. Quick response time, excellent service, and highly recommended.

Great priceDryer repairWashing machine repair
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

John with J and J Appliance is always efficient, polite and does great work?

Paid $100–150Great priceDryer repair
Raquel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service and quick repair!

Dryer repair
CynthiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

John the owner is fantastic!! So HONEST, competent, fair and informative. He has repaired every singe one of our appliances.We have been using him for years. He will honestly tell you to replace something if it's not cost effective.He is very reasonable! I cannot recommend him enough!

Paid $200–250Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
LindaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend J&J Appliance Service : professional, friendly , on time . I have used this business a few times and John and Jennifer have been the best!

Dishwasher repairDryer repair+ Responsiveness+ Punctuality+ Quality
LeeAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service! They fixed 4 of my appliances in one trip. Will definitely use again.

Dishwasher repairDryer repairRefrigerator repair+ Quality+ Professionalism
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable, efficient, kind, and reasonable prices. Will use them again for any appliance repairs.

Dryer repair+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John provided Great service and was very professional. I’m so glad to drop AHS and seek out a respectful company like J&J appliance. Got awesome service and saved money! I will definitely used J&J appliance for all of my appliances service.

Dryer repair+ Punctuality+ Quality+ Professionalism
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Came to fix my dryer quick and in a hurry! Great service and very professional!

Dryer repair+ Responsiveness+ Punctuality+ Professionalism
RyanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

J&J was extremely professional both in appearance and in the way they carried themself here. I felt very at ease, as he was very quick, explained everything in the perfect amount of detail, gave heads up before arriving, etc. This was my ideal experience with getting service work done at the house, and I will 100%…

Dryer repair+ Responsiveness+ Punctuality+ Quality
lynn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great service! Great guy! We always call J&J!

Dryer repair
Mel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Dryer repair
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceDryer repair
Beckia year ago★★★★★

Rating only, no written review.

Paid $300–350Great priceDryer repairWashing machine repair
Donald13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Dishwasher repairDryer repairOven repair
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dryer repairStove, cooktop & oven repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dryer repair+ Responsiveness+ Punctuality+ Professionalism
Marquisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dryer repairOven repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dryer repair+ Responsiveness+ Punctuality+ Quality
SABRINA5 years ago★★★★★

Rating only, no written review.

Dryer repair+ Responsiveness+ Punctuality+ Quality
Devin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dryer repair+ Responsiveness+ Punctuality+ Quality
Amy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dryer repair+ Punctuality
Tanya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Dryer repair+ Punctuality+ Quality+ Professionalism

Price

$176-39% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 54%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair47$153–$340
Refrigerator/freezer repair42$196–$536
Washing machine repair38$132–$365
Dryer repair29$146–$334
Refrigerator repair25$209–$379
Washer/dryer repair20$225–$377
Oven repair18$221–$506
Microwave repair16$209–$297

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