Experts Reviews · Company report
J&J Appliance Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

J&J Appliance Service

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 499 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J&J Appliance Service is better than 97% of refrigerator repair services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J&J Appliance Service is better than 95% of refrigerator repair services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J&J Appliance Service is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J&J Appliance Service is better than 61% of refrigerator repair services.B
61

Reviews for your job

Customers hired J&J Appliance Service for 8 kinds of job.

J&J Appliance Service for microwave repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Microwave repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 12

All 16 Google reviews tagged “Microwave repair”

UdayLocal Guide · 186 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our microwave unit ceased to function due to an incident involving the door being opened during operation. We scheduled an appointment with J&J, and despite the challenging icy weather conditions, their team arrived as planned. Upon assessment, they identified a blown fuse as the root cause of the malfunction. The…

Paid $150–200Reasonable priceMicrowave repair
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

J&J Appliance’s Technician was extremely knowledgeable about each of our appliances and was able to repair each of them on a timely basis. Based on our personal experience, we would highly recommend their services.

Dishwasher repairRefrigerator repairMicrowave repair+ Responsiveness+ Punctuality+ Quality
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time. Excellent service. Technician was great.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John was a real problem solver and didn’t give up trying to repair my microwave. I ordered a part which came in broken and it would’ve been easier for him to just say he couldn’t fix it, but he continued to try different things and finally resolved the problem. I highly recommend J and J to repair any appliance at a very fair price.

Microwave repair+ Responsiveness+ Punctuality+ Quality
CLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay & Jay rocked!! Came out, diagnose the problem, ordered the parts and arrived on time to repair switches on older microwave. My twins are happy and can cook their own breakfast in the morning. Microwave Popcorn is on agenda for tonight with a movie. 🔥🔥🔥🔥🔥

Microwave repair+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service was fast and courteous. I would recommend this business to my Family and Friends.

Microwave repair+ Responsiveness+ Punctuality+ Quality
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service call. Great communications. Researched and found hard to locate parts for my Viking Professional series Microwave/convection/range hood that was 13 years old. Completely explained all service work and appliance specifics. I give them my highest recommendation. Thanks J & J

Dishwasher repairMicrowave repair+ Responsiveness+ Quality+ Professionalism
Allen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John repaired the microwave and replaced the ice maker in less the 1.5 hours. He did a great job. I would use J&J again.

Microwave repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
KennyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Saw great reviews online, but I'm usually somewhat skeptical of them. I can say that they were very nice and professional, especially Jennifer! Thought I had a problem with a microwave at one of my rentals. The technician arrived on time and checked it out. Though it didn't need to be repaired, they still were…

Microwave repair+ Responsiveness+ Punctuality+ Quality
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This company did an amazing job with our microwave! They did a great job communicating with us. Informed us about the repairs needed and gave us some insight on how to prevent it from occurring again. Super knowledgeable and professional. We will definitely use J&J again!

Microwave repair+ Responsiveness+ Punctuality+ Quality
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repair+ Professionalism
SimoneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repairRefrigerator/freezer repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Professionalism
Mohammed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repair
Vivian19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repairStove, cooktop & oven repair
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repair+ Quality+ Professionalism
KayLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism

Price

$176-39% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 54%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair47$153–$340
Refrigerator/freezer repair42$196–$536
Washing machine repair38$132–$365
Dryer repair29$146–$334
Refrigerator repair25$209–$379
Washer/dryer repair20$225–$377
Oven repair18$221–$506
Microwave repair16$209–$297

Compare with