How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREJ&J Appliance Service
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 499 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired J&J Appliance Service for 8 kinds of job.
J&J Appliance Service for refrigerator/freezer repair
Clear ✕All 42 Google reviews tagged “Refrigerator/freezer repair” · showing 40
Could not be happier with my experience with J&J. Tech diagnosed and repaired the issue on the spot. On time, respectful of property, genuinely nice guy. And the price seemed more than fair.
They did an excellent job on our refrigerator
John was on time. Very courteous and was completed in about 30 minutes. A friend recommended your company and I will too.
Reliable service. Honest evaluation of your appliance. Have used for many appliances in our home. Would recommend J&J Appliance. Can be pricy, but quality service.
I love the fact that this is an honest company. I have had them come out to check my washer and I was told that it would be cheaper to get a new washer than buy the part and labor. Last week the same nice guy came to check on my refrigerator and he did tell me that the motor from the fan went out and that the part…
Very good, he was professional and courteous.
Expert and competent
Repairman was honest!
Excellent/prompt service! Highly recommend J & J Appliance!
John is very knowledgeable about appliance repair. He is very dependable and Jennifer is excellent to work with. Very professional
J&J is the best. I feel confident in calling them when I need help.
John the owner is fantastic!! So HONEST, competent, fair and informative. He has repaired every singe one of our appliances.We have been using him for years. He will honestly tell you to replace something if it's not cost effective.He is very reasonable! I cannot recommend him enough!
Loved John, efficient, knowledgable, very friendly and shows up when he says. Great experience
Came out quickly. Found problem and identified part within 30 minutes of visit. Came back with part within a few days, discovered I didn’t need it and did not charge me for it. These folks are the real deal - use them!
Service man John was honest enough to tell me my refrigerator wasn’t worth fixing. He didn’t charge me one penny for the service call. Try finding that somewhere else these days.
This company has repaired multiple appliances for us! They are quick to respond and kept me updated at every phase! John (the repairman) is always professional, expedient, and friendly! I appreciated everything about these appointments! I will use them again and again as well as refer them to family and friends! Oh…
John came to check on a leak under my fridge. He knew exactly what was causing it and got right to work. He cleared out the drain line and had the freezer put back together within 45 minutes. John was pin time, professional, and thorough. He also made a few minor adjustments to the fridge like leveling and cleaning…
Great service!
John had the problem diagnosed in the first 2 minutes he was here (something the other repair company never did even after making 2 trips). We couldn't be more pleased with the work, the communication and the cost.
They make an excellent team. Trustworthy, honest, good advice, extremely organized, competent and efficient. They kept me informed every inch of the way. I was never in doubt about the progress of my repair or when the repairman would arrive. If i could give six stars I would. Thank you J&J.
Absolutely fantastic customer service, professionalism and attention to detail when repairing our oven, dishwasher and refrigerator! Highly recommended!...keep up the great work!! Nowel Whitehouse
The tech came out to repair me refrigerator. I’ve used them before and won’t hesitate to use them again. And, they’re just really nice people too!
The office staff is outstanding, and the technician that came out to the house was incredible. He showed amazing integrity... fixing and replacing only what needed to be addressed.
Cannot tell you how wonderful the service on every dimension truly was. What a delight to work with this wonderful team at J&J. GREAT PEOPLE!!!!!! I can't overemphasize the delight and the pleasure of their craftsmanship. Even provided "therapy" to a head case like me! 😊😊😊😊😊😊😊👏👏👏👏👏👏👏
Very responsive and kept in contact about the parts that needed to be ordered. Everything was fixed in a timely manner. Their communication is something hard to find with most companies these days. Absolutely will be using them again and refer everyone I know.
John from J&J was progressional and thorough in repairing our 16 year old Kitchen Aid custom refrigerator. He clearly communicated what the problem is, and the solution. J&J was great in giving us a firm quote in the parts that were ordered, we had two visits —first was the diagnosis, second was to install the…
Great Job!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dishwasher repair | 47 | $153–$340 |
| Refrigerator/freezer repair | 42 | $196–$536 |
| Washing machine repair | 38 | $132–$365 |
| Dryer repair | 29 | $146–$334 |
| Refrigerator repair | 25 | $209–$379 |
| Washer/dryer repair | 20 | $225–$377 |
| Oven repair | 18 | $221–$506 |
| Microwave repair | 16 | $209–$297 |
