How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREJ&J Appliance Service
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 5.0★ from 499 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired J&J Appliance Service for 8 kinds of job.
J&J Appliance Service for washing machine repair
Clear ✕All 38 Google reviews tagged “Washing machine repair” · showing 20
John is very professional and efficient. He was able to pinpoint the issue quickly and provide excellent service. I have used J & J Appliance services in 2022, 2023 and today August 18 2026. And the service has always been excellent and very professional. We are very happy with the quality of his work and highly recommend him!
Reliable service. Honest evaluation of your appliance. Have used for many appliances in our home. Would recommend J&J Appliance. Can be pricy, but quality service.
Technician named John came into my house. No greeting, flat nasty attitude from the minute I opened the door. Showed in a broken washing machine with a broken lid lock sensor, which I informed them I broke when placing the call. John proceeded to reprimand me for breaking my own washing machine I was paying him to…
Honest, expedient, and reasonably priced. Highly recommend!
My experience with J & J was a throwback to years ago when customer service was paramount. Jennifer scheduled an appointment and John was there within days. He needed to replace an electric panel on a washing machine 18 years old, but that part was no longer manufactured. Surprisingly enough, Jennifer, took it upon…
John helped us fix our washing machine. Very professional!! I would definitely call again and recommend to everyone!!!
On time arrival. Quickly diagnosed the problem and made the repair. Great service.
Excellent technicians John did great at diagnosing and fixing the problem. J&J service charge was $135 while the parts cost was $260. For the quality, price, great communications and excellent technical skills I found this very reasonable and worth every penny Definitely a return customer.
Needed both washer and dryer repaired. Quick response time, excellent service, and highly recommended.
Came out during the ice storm to repair my washer I have used them before & will definitely use them again. They are both greatly appreciated.
John is very skilled and does an excellent job of taking care of any appliance you have. In addition, his personality is very kind and very pleasant to be around.
John the owner is fantastic!! So HONEST, competent, fair and informative. He has repaired every singe one of our appliances.We have been using him for years. He will honestly tell you to replace something if it's not cost effective.He is very reasonable! I cannot recommend him enough!
Fast, honest, and thorough, will keep using more and more as the appliances keep being built crappier and crappier!
Exceptional service!!! Very knowledgeable! Will highly recommend to everyone I know!!
The service was great. I’ve used them on three different appliances and was very satisfied.
Highly recommended, clear communication, knowledgeable techs who quickly discover the issue and solution with accurate cost estimates and clean up when finished.
They are always on time. They send you appointment reminders and are very friendly and honest. I have had them work on two different appliances and have very satisfied with the service for both. I highly recommend them.
On time, friendly, knowledgeable, honest
My technician notified me ahead of time when he was on his way. The app which showed his location, allowed me to work from home and schedule calls around his arrival. He was knowledgeable and repaired my washer back to good as new. I will use them again and recommend the to my friends and family.
J & J is great! They came in a timely manner and were honest about what they felt was the best solution which ended up being replace the machine. I recommend them to anyone who says anything about needing to get an appliance looked at.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dishwasher repair | 47 | $153–$340 |
| Refrigerator/freezer repair | 42 | $196–$536 |
| Washing machine repair | 38 | $132–$365 |
| Dryer repair | 29 | $146–$334 |
| Refrigerator repair | 25 | $209–$379 |
| Washer/dryer repair | 20 | $225–$377 |
| Oven repair | 18 | $221–$506 |
| Microwave repair | 16 | $209–$297 |
