Auto upholsterer · Taunton, MA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%69+16.7Value 14%1+0.1Replies to reviews 7%8+0.6Craft & service penalty32−6.8Momentum penalty56−4.4Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 23 upholstery repair servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★70 Google reviews · 24 photos
86%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise J & L Auto Upholstery for its quality craftsmanship, reasonable pricing, and quick turnaround times on services like headliner installation and seat reupholstery. Positive reviews highlight the shop's flexibility with scheduling and ability to match materials effectively. However, recurring criticisms from low-star reviewers describe instances of vehicle damage, incomplete work, and inaccurate quotes, with some noting a lack of communication regarding issues discovered during the repair process.
Google rating: 4.7 out of 5 from 70 reviews (86% five-star).
Reviews on this page: 70 Google reviews (53 with written comments, 11 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: value.
J & L Auto UpholsteryUpholstery Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J & L Auto Upholstery: 68/100 on this factor. Category median: 87.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J & L Auto Upholstery: 69/100 on this factor. Category median: 82.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J & L Auto Upholstery: 32/100 on this factor. Category median: 94.D
32
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J & L Auto Upholstery: 1/100 on this factor. Category median: 93.F
1
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J & L Auto Upholstery: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J & L Auto Upholstery: 8/100 on this factor. Category median: 26.F
8
Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
4.7of 5
5 stars6086%
4 stars46%
3 stars23%
2 stars00%
1 star46%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
93%praise
Praise6893%
Complaints57%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results2737%
Price & value1825%
Would recommend1014%
Speed & response912%
Staff & attitude811%
Communication11%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The price was very reasonable, and they got it done in less than a day.”
“Over charged me my car was damaged well there.”
“Turnaround time was quick and price was reasonable.”
“Quoted me $3000 for blue leather seats which is a rip off the materials doesn't add up to 400 buck so they wanted to charge me 2600 in labor when they…”
“I needed my boat cover modified, they did a phenomenal job, I highly recommend this shop.”
“Material was ordered and installed in a timely fashion.”
“Will 100% be bringing my Car here to have interior work done best place around, nice owner, great pricing all around great nothing bad to say about this place.”
“John runs a great shop and communicates exactly what the job takes, all for a fair price.”
People customers mention
John4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J & L Auto Upholstery for 3 kinds of job. Pick one to see what they paid and said.
JLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
J&L did the headliner on my older Pontiac - it came out great, and looks like new. Very good material match for both texture and color, and they also repaired a long-broken lamp switch on one of the grab handles.
The price was very reasonable, and they got it done in less than a day. Glue smell took about a week to…
Carl3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
No attention to detail, had the back half for them to copy.
Charged me $500 paid cash
Told me they could not do right without being in car.
And to bring back when car was on the road. If I could I wouldn’t even leave 1 star!
Kevin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★
I would not recommend this shop and would never do business there again. I paid the $225 hourly rate on the spot. There was a part that broke during the job. The manager/owner gave his word 4x that it would be corrected. 2 months later, NOPE... I requested and received a refund of my $50 deposit and hope to never…
Rizzle13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Awesome work!!! I made an appt to get my seats redone and i was greeted kindly. We both figured out a good color match. Material was ordered and installed in a timely fashion. They also worked with me for pickup due to work hours if your looking for a top of the line job done call these guys very impressed thanks again -Ryan
JeffLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
John and team arw perfectionists and artisans. Hopefully the next generation learns from a guy like him. The best and Corvette interior looks amazing!
JimsLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I’ve used J & L for a few random car seat repairs over the last couple of years. Each time, I have been beyond impressed with their quality of work. Turnaround time was quick and price was reasonable. By far - the best upholstery shop I’ve used in this area. Highly recommend!
J&L did the headliner on my older Pontiac - it came out great, and looks like new. Very good material match for both texture and color, and they also repaired a long-broken lamp switch on one of the grab handles.
The price was very reasonable, and they got it done in less than a day. Glue smell took about a week to go away with the windows constantly open, but I'm hoping that just means it lasts as long as the original! Would definitely go back to them for other interior needs.
philip packardLocal Guide · 22 reviewsiTotal number of Google reviews philip has written across all businesses on Google Maps, not just this one.
No attention to detail, had the back half for them to copy.
Charged me $500 paid cash
Told me they could not do right without being in car.
And to bring back when car was on the road. If I could I wouldn’t even leave 1 star!
Kevin McGinnis6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I would not recommend this shop and would never do business there again. I paid the $225 hourly rate on the spot. There was a part that broke during the job. The manager/owner gave his word 4x that it would be corrected. 2 months later, NOPE... I requested and received a refund of my $50 deposit and hope to never see them again. Now, I'll get a part that wasn't broken fixed elsewhere.
Rizzle Dizzle13 reviewsiTotal number of Google reviews Rizzle has written across all businesses on Google Maps, not just this one.
Awesome work!!! I made an appt to get my seats redone and i was greeted kindly. We both figured out a good color match. Material was ordered and installed in a timely fashion. They also worked with me for pickup due to work hours if your looking for a top of the line job done call these guys very impressed thanks again -Ryan
Jeff SouzaLocal Guide · 70 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I’ve used J & L for a few random car seat repairs over the last couple of years. Each time, I have been beyond impressed with their quality of work. Turnaround time was quick and price was reasonable. By far - the best upholstery shop I’ve used in this area. Highly recommend!
John NoonanLocal Guide · 442 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had the leather on both of my 2011 Mustang GT's doors re-affixed here. John runs a great shop and communicates exactly what the job takes, all for a fair price. Junior did great quality work and the leather looks better than ever.
Scott Firestine9 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I bought a camper that had terrible front seats. The covering was vinyl and it felt like I was falling off the seat. I called several places that had ZERO interest. When I called this business.... it was "sure we will do them." I asked how long the turnaround would be and they said "a few days." I brought the seats and they showed me hundreds of fabrics to choose from. I decided on a gray cloth..I am not a leather fan. The job actually took "a few days." The seats are EXACTLY what I hoped for. The padding and seat bolsters are now comfortable. The work is impeccable. There isn't anything to say that didn't turn out perfectly. I asked about doing a repair to my s2000 convertible top and the owner said..."sure..takes a few days." THIS is the place to go for upholstery. Great service and quality. Love the dog too..
