iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 24 bush trimming servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★241 Google reviews · 24 photos
98%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate J’s Crew Tree Services 4.9 out of 5 based on 241 reviews, with the owner responding to 82% of feedback. Customers frequently praise the company for punctuality, professional communication, fair pricing, and thorough cleanup after tree removal and pruning projects. While most experiences are positive, a few low-star reviews criticize specific instances of insufficient safety gear, excessive cutting, and poor post-job communication regarding debris removal.
Google rating: 4.9 out of 5 from 241 reviews (98% five-star).
Reviews on this page: 241 Google reviews (227 with written comments, 24 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 30, 2026.
Service: Bush Trimming Service serving Boston, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other bush trimming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
J’s Crew Tree ServicesBush Trimming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J’s Crew Tree Services: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J’s Crew Tree Services: 92/100 on this factor. Category median: 95.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J’s Crew Tree Services: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J’s Crew Tree Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J’s Crew Tree Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J’s Crew Tree Services: 83/100 on this factor. Category median: 46.A
83
Bar = this company · dark tick = category median.
Star ratings
241 Google reviews we collected
4.9of 5
5 stars23598%
4 stars31%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 227 written reviews
99%praise
Praise60299%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1137%
Reasonable1963%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12020%
Speed & response12020%
Would recommend11819%
Staff & attitude11519%
Price & value10217%
Communication264%
Honesty & trust61%
What customers talk about
We read 227 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt same day estimate, responsive courteous and professional communicator, timely arrival, efficient crew, and excellent job done!”
“There work is absolutely terrible they only made things worse”
“J's crew did a fantastic job on my tree did exactly what they quoted me and were on time and cleaned up my yard when they finished.”
“As someone who supervises construction projects, this was an A-1 professional job and highly recommend J’s for your home or commercial needs !”
“Crew worked professionally and clean up was perfect!”
“We had interviewed several tree trimming specialists to prune some of our large maples to allow more sunlight into the backyard at a reasonable price.”
“J used a green laser to point out each branch that he recommended removing and explained why.”
“Jamie and his team are highly skilled and equally reliable.”
People customers mention
Jamie20 reviews
James4 reviews
Jay3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J’s Crew Tree Services for 4 kinds of job. Pick one to see what they paid and said.
CCarol2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jamie and his team are highly skilled and equally reliable. The tree work was impeccable and I could not be happier with the results. Hiring this team will be the easiest decision of your tree removal project.
Tree trimming & pruningTree removal
NNancy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wow! Prompt same day estimate, responsive courteous and professional communicator, timely arrival, efficient crew, and excellent job done! Will be our go to crew!
Great priceTree stump removal
JJoe1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our lot is sloped approx 30 degrees & the boom truck with aerial lift was at bottom of sloped lot 50 feet away. They had to drop the pieces via safety & tag lines between the power lines adjacent to lot and over a retaining wall that had a garden included in it. As someone who supervises construction projects, this…
JJohn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
J's crew did a fantastic job on my tree did exactly what they quoted me and were on time and cleaned up my yard when they finished. I highly recommend them.
Great priceTree trimming & pruning
SSteven5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
J's Crew performed an outstanding job climbing up a dozen trees and cutting off lower branches to open up our back yard. They also took down a large dead oak tree before it fell over (it could have taken out some power lines). They were very efficient and professional. I highly recommend J's Crew for any tree removal services.
Great priceTree trimming & pruningTree removal
NNina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
These guys were great and did an awesome job. They cleaned the areas they worked on as if nothing had even happened, were prompt, responsive, efficient and wonderful to work with.
Jamie and his team are highly skilled and equally reliable. The tree work was impeccable and I could not be happier with the results. Hiring this team will be the easiest decision of your tree removal project.
Services: Tree trimming & pruning, Tree removal
N
Nancy Pinto1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Wow! Prompt same day estimate, responsive courteous and professional communicator, timely arrival, efficient crew, and excellent job done! Will be our go to crew!
Price assessment: Great price
Services: Tree stump removal
J
Joe Melchionda1 reviewiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Our lot is sloped approx 30 degrees & the boom truck with aerial lift was at bottom of sloped lot 50 feet away. They had to drop the pieces via safety & tag lines between the power lines adjacent to lot and over a retaining wall that had a garden included in it. As someone who supervises construction projects, this was an A-1 professional job and highly recommend J’s for your home or commercial needs !
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
V
Vern Urlich4 reviewsiTotal number of Google reviews Vern has written across all businesses on Google Maps, not just this one.
J's crew did a fantastic job on my tree did exactly what they quoted me and were on time and cleaned up my yard when they finished. I highly recommend them.
Price assessment: Great price
Services: Tree trimming & pruning
S
Steven Duncan5 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
J's Crew performed an outstanding job climbing up a dozen trees and cutting off lower branches to open up our back yard. They also took down a large dead oak tree before it fell over (it could have taken out some power lines). They were very efficient and professional. I highly recommend J's Crew for any tree removal services.
Price assessment: Great price
Services: Tree trimming & pruning, Tree removal
N
Nina1 reviewiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
These guys were great and did an awesome job. They cleaned the areas they worked on as if nothing had even happened, were prompt, responsive, efficient and wonderful to work with.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree trimming & pruning, Tree removal