How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%94+13.3Replies to reviews 7%99+7Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREJackson Hewitt Tax Service
Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 50 tax services · 4.8★ from 412 Google reviews
Report card
Percentile vs other tax services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job.
Jackson Hewitt Tax Service for income tax return filing
Clear ✕All 51 Google reviews tagged “Income tax return filing” · showing 40
It was a great experience and Felicia should be given accommodation and definitely a higher income because she was excellent thank you! Lewis Lipscomb
0 Stars. Never again! They counted my Roth Contributions aa income!! I had to correct them with a form.
Very friendly and professional. I appreciate your hospitality and professionalism.
The agents that work on my income tax Lizbeth she was efficient, polite and she did a great job and also very professional
My taxes were pretty complicated and Lauri did amazing in getting it completed.
Elizabeth explained everything very thorough and was very courteous.....
This is my 3rd year using Jackson Hewitt and they are always quick and professional. My preparer Lizbeth explained everything clearly and concisely. I will be back next year. Thanks!
Very quick and accurate
They were very professional and very polite. They went over all information and answer any questions that we had. Just an awesome experience
Lauri Turpen prepared and filed my 2025 tax return with ease. She also prepared and filed my 2023 and 2024 returns that were late. She worked with me with kindness and respect and much knowledge. She especially made me feel better about my late filings and had so much knowledge about the IRS and how to manage a…
Had Patty do my taxes..and even though all the past years I have Monica do my taxes..I felt like I was still talking to 1 person. Patty was awesome. and she got my taxes done quick.Thank you Monica for referring me to Patty.
Fantastic service. Lizbeth took good care of us in no time.
Lizabeth was very friendly & knowledgeable! She answered all of questions!
Lauri was an amazing help. Very fast and great worker!
They did a great job. Lizbeth was very helpful and knowledgeable.
Lizbeth, She did such a good job filing our tax’s for us.
Lizbeth did a great job! Came in as a walk in, was seen right away, taxes done, and received an unexpected refund! Great job and excellent customer service!
Lauri at the west gate location was extremely helpful and explained everything in detail so there was absolutely no confusion
These ladies were amazing! Thank you Lizbeth and Lauri for helping me not only with this years tax return but last year as well. I was so stressed until I met you two.
Lauri here at westgate office in Austin Texas was very good and professional …. TWO THUMBS UP!!!
Lizbeth was great! She was very profesional and helpful
Great 👍
Great experience 3rd year in a row. Luckily I’ve had Lauri each time! See y’all next year!!
Had a great experience, Lizbeth did an awesome job!
Lizbeth was amazing!
The staff was great and explained everything to us.
This is an amazing place for doing your taxes! Lauri is an amazing person very knowledgeable and talented always has a smile on her face , she’s helped me and my wife with are taxes for the past 3 years. And now helping me with a cash advance loan for the holidays. Thanks Jackson Hewitt and to you Miss Lauri
Ms.Lee at this location was so friendly.. she helped me do my tax return for first time in store.. have to say best experience I’ve had… would definitely recommend
Lauri is efficient and helpful . I will be back!
It was a great and friendly visit lauri was great friendly and fun and fast over all a great experience
Quick and Awesome service! Sundok Lee was very helpful, and had great customer service. Highly recommend Jackson Hewitt. Come see Sundok!
Ms Lauri was AWESOME!!!!!!! She educated me and took the time to explain real life situations!
Sundok Lee was so awesome so sweet and professional. Answered all the questions I came in with as I returned to school last year and had additional paperwork. Definitely recommended
Lauri at the Westgate Austin, Tx location was an absolute gem! Absolutely the sweetest , amazing experience
They were so helpful she was awesome
Lizbeth was my tax preparer today and honestly she was the best. She was pleasant and patient. Also she explained everything while making sure I understood what was going on
I worked with Lauri she was awesome didn’t judge me for falling behind in my returns and completely accommodated me and my children while she blew thru my paperwork ! 10/10 would recommend def will be back :)
Sundok Lee was great fast and friendly come see her a tax pro rockstar!!! Great as always very people orainted 😁
Sundok lee was so helpful and patient!!!! i had a 10/10 experience
Best Tax place I’ve been to and Lauri is so friendly and helpful! Thank you so much!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 51 | — |
| Income tax return preparation | 8 | — |
