Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Jackson Hewitt Tax Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%75+18.2Value 14%73+10.3Replies to reviews 7%98+6.9Craft & service penalty92−0.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Jackson Hewitt Tax Service

Moore, OK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 123 tax preparation services · 4.8★ from 267 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service is better than 80% of tax preparation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service is better than 75% of tax preparation services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service is better than 92% of tax preparation services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 73% of tax preparation services.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 98% of tax preparation services.A
98

Reviews for your job

Customers hired Jackson Hewitt Tax Service for 3 kinds of job.

Jackson Hewitt Tax Service for income tax return preparation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return preparation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Income tax return preparation”

Tommy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brenda is amazing! Highly recommend using her

Great priceIncome tax return filingIncome tax return preparation
MaryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I was fortunate enough to have Brenda in Norman prepare and file my taxes. She helped me settle taxes between two states which would have been a rather daunting task for me after a move. I really appreciated her knowledge and work ethic throughout the entire process. I wouldn’t hesitate to recommend her.

Income tax return filingIncome tax return preparation
Samuel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brenda saved my wife and I. Coming here is the best decision I made.

Great priceIncome tax return filingIncome tax return preparationBusiness tax preparation
Jesse6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had the pleasure of working with Theresa Butler at the Norman Oklahoma location. She was fast, friendly and helpful! She helped up get the most out of our refund. We left happy. I will be back for her help next year.

Great priceIncome tax return filingIncome tax return preparation
Katherine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brenda and Theresa were SO friendly and helpful!!! Brenda helped me understand everything that was confusing me and did a wonderful job!!!!!

Great priceIncome tax return filingIncome tax return preparation
Nita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Theresa was great! She is very professional, and knowledgeable. I will use this service again.

Reasonable priceIncome tax return preparation
SabraLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Outstanding service and even better people. They handled my taxes quickly and professionally, during a winter storm when everything was closed, these women went above and beyond by welcoming me with kindness and even sharing with me a home-cooked meal as it was dinner. Truly caring, generous, and unforgettable service. Highly recommend!

Income tax return filingIncome tax return preparation
Misty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amazing place to get your taxes done! Brenda is so amazing been doing our taxes over 19 years! would not recommend anywhere else!

Financial planIncome tax return filingIncome tax return preparation
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Theresa on West Main is the best! I had a new business plus my individual taxes. She was patient, kind, resourceful and very helpful. I’ll be asking for her every year!!!! Thank you, Ms Theresa at JH!!!

Reasonable priceIncome tax return filingIncome tax return preparationBusiness tax preparation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 36%Overpriced 14%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing32—
Income tax return preparation9—
Business tax preparation3—

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