Analyzing 6,752,6376.8M ReviewsFor 19,09219.1K Experts

Experts Reviews · Company report
Jackson Hewitt Tax Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%77+18.7Value 14%4+0.6Replies to reviews 7%89+6.3Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Jackson Hewitt Tax Service

Oklahoma City, OK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 40 document preparation services · 4.7★ from 153 Google reviews

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Report card

Percentile vs other document preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service is better than 78% of document preparation services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service is better than 77% of document preparation services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service is better than —% of document preparation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 4% of document preparation services.F
4
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service is better than 100% of document preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 89% of document preparation services.A
89

Reviews for your job

Customers hired Jackson Hewitt Tax Service for 2 kinds of job.

Jackson Hewitt Tax Service for income tax return filing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.71%

All 34 Google reviews tagged “Income tax return filing” · showing 20

ScottLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Martin Waguespack was extremely professional and very helpful .

Reasonable priceIncome tax return filingIncome tax return preparation
Katie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hellen is amazing!!! I only work with and trust her!!!

Great priceIncome tax return filing
Simba3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service from Ms Helen! Done with easy and in a timely manner!

OverpricedIncome tax return filing
Shannon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★

False advertising will never use again. Billed me $449. For basic tax preparation. What a joke. Advertised at $49-$149.. perform tax preparation at Walmart starting at $50. WILL NEVER USE AGAIN!

OverpricedIncome tax return filing
Jeanine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ms. Helen Brown, with Jackson Hewitt is a lead tax preparer and did an outstanding job on filing my 2025 tax return. I recommend Jackson Hewitt's knowledgeable tax specialist and tax services. Thank you. Jeanine Hegwood

Reasonable priceIncome tax return filing
Alexandra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Helen Brown did a fantastic job helping me file for my deceased Grandma. She was very kind and helped me get everything settled. I will definitely be returning to do mine!

Reasonable priceIncome tax return filingIncome tax return preparation
Southern6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Excellent and speedy service 🙂

Income tax return filingIncome tax return preparation
victoriaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Helen is amazing, I look forward to seeing her each year✨

Reasonable priceIncome tax return filing
MaureenLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Helen Brown was friendly, courteous, helpful, efficient and competent-this is where I am coming next year!

Reasonable priceIncome tax return filing
StevenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Erika Scheufele, did a fantastic job, made us comfortable from the beginning. She is very clear, concise, and fantastic people skills. Worked through everything clearly checked everything and made it relaxing and enjoyable.

Great priceIncome tax return filing
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★

Helen did a good job doing my taxes. She was thorough in explaining them to me. Unfortunately I will not be returning to Jackson Hewitt due to your fees. My taxes are very simple and paying over $400 to have them done is ridiculous. Thankfully I got a $100 off for loyalty. But over $300 is still too much.

OverpricedIncome tax return filing
Brandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Erika Scheufele at the May location was GREAT!!!

Income tax return filingIncome tax return preparation
Cora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Helen Brown was very sweet and a professional lead Preparer and recommend everyone to go to her because she make sure your taxes are done correctly and efficiently

Great priceIncome tax return filing
Raquel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Erika Scheufele is a tax pro. We had a very complex filing this year and she worked meticulously to find every deduction and file accurately for us. She is a gem and we will be using her as long as we can. Thank you!

Reasonable priceIncome tax return filingIncome tax return preparation
Keaton6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Erika Scheufele did a wonderful job was able to get my in & out in no time, just be sure to have all information ready when you arrive.

Great priceIncome tax return filing
Markus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ms Helen brown was Thea best and very helpful it’s my first time in Jackson Hewitt and she will be the reason I return!

Great priceIncome tax return filing
Talia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Erika was pleasant and very knowledgeable. The experience was very nice. I will definitely be returning.

Income tax return filing
ARTLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★

The service was okay, but I think I was charged too much.

OverpricedIncome tax return filing
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Erika Scheufele is the best!!

Great priceIncome tax return filingIncome tax return preparationBusiness tax preparation
Shelia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mrs. Helen was super nice, helpful, and knowledgeable. She was patient with me as she provided me with clarity and understanding about my taxes. All while she made small talk to keep me entertained during empty space moments. I appreciate this lady's professionalism, integrity, honesty. Need more like her. GO MRS. HELEN, YOU ROCK!!!

Not sureIncome tax return filing

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 37%Overpriced 26%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing34—
Income tax return preparation9—

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