Tax preparation · Paterson, NJ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%94+6.6Craft & service penalty99−0.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★43 Google reviews · 9 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise the professional, friendly, and thorough nature of the tax preparation services, noting that staff members explain options clearly and address concerns patiently. Reviewers highlight quick service times, with some completing appointments in thirty minutes without waiting, and mention high satisfaction leading to repeat business over several years. The high rating reflects consistent experiences of helpfulness and efficiency, with no significant recurring criticisms evident in the provided excerpts.
Google rating: 4.9 out of 5 from 43 reviews (93% five-star).
Reviews on this page: 43 Google reviews (22 with written comments).
Owner responses: the business replied to 79% of reviews.
Most recent review: May 3, 2026.
Service: Tax Preparation Service serving Paterson, New Jersey.
Data from Google, last updated November 8, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 90/100 on this factor. Category median: 90.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 78/100 on this factor. Category median: 86.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 94/100 on this factor. Category median: 63.A
94
Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
4.9of 5
5 stars4093%
4 stars25%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
100%praise
Praise24100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1146%
Speed & response313%
Communication313%
Would recommend313%
Quality & results28%
Honesty & trust28%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love this location very very professional and friendly!”
“She was fast, efficient, knowledgeable && and most of all personable!”
“Oscar took the time to explain our options in addition went the extra mile and was very patient to answer all our questions and address all our concerns.”
“I would recommend him to anyone who wants their taxes done right.”
“He was thorough and honest.”
“Totally professional experience and Oscar is a trustworthy and accurate accountant.”
People customers mention
Destiny3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
YYolanda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Everyone was so very helpfully. Love this location very very professional and friendly!
Great priceIncome tax return filing
HHaydenLocal Guide · 76 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My wife and I were totally satisfied with Oscar. This would have been our FOURTH tax preparer in 7 years and more than likely be our last. Oscar took the time to explain our options in addition went the extra mile and was very patient to answer all our questions and address all our concerns. I would recommend him…
Reasonable priceIncome tax return filing
KKeith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Totally professional experience and Oscar is a trustworthy and accurate accountant. Highly recommend this individual.
Income tax return preparation
KKelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Had my taxes prepared by Omar this evening. He was thorough and honest. He always educated me on the process. Thank you For your time Omar. Definitely. Recommend.
PPatriciaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Loved Jesse McKnight
Made everything very easy and loved her professionalism and personality
KKeisha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I love her she very and she explains everything
Professional,passionate,about her customers thanks Angela Hill!!
Everyone was so very helpfully. Love this location very very professional and friendly!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Yolanda, thank you for the great feedback! We’re happy to hear you received great service. We truly appreciate you choosing Jackson Hewitt and taking the time to share your experience.
Siloam, Jackson Hewitt Tax Services
H
Hayden “Deego” DavisLocal Guide · 76 reviewsiTotal number of Google reviews Hayden has written across all businesses on Google Maps, not just this one.
My wife and I were totally satisfied with Oscar. This would have been our FOURTH tax preparer in 7 years and more than likely be our last. Oscar took the time to explain our options in addition went the extra mile and was very patient to answer all our questions and address all our concerns. I would recommend him to anyone who wants their taxes done right.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Thank you for the thoughtful 5-star review, Hayden! We’re thrilled to hear Oscar took the time to explain your options and provided such patient, thorough service. Your trust means a lot to us, and we appreciate your recommendation. We look forward to welcoming you back next tax season!
–Barbara, Jackson Hewitt Care Team
K
Keith Boughton3 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Totally professional experience and Oscar is a trustworthy and accurate accountant. Highly recommend this individual.
Services: Income tax return preparation
Response from the owner · 8 months ago
Hi Keith. Thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team
K
Kelly Jimenez4 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Had my taxes prepared by Omar this evening. He was thorough and honest. He always educated me on the process. Thank you For your time Omar. Definitely. Recommend.
Response from the owner · 9 months ago
Hello Kelly, thank you so much for your five-star review! We are happy that we were able to satisfy your tax needs. We look forward to serving you for many years to come. Please be sure to send your family and friends our way, our team loves referrals, and we'll make sure they receive five-star service too. Have a wonderful day and thank you for using Jackson Hewitt. - Siloam, Jackson Hewitt Care Team
P
Patricia SpinnlerLocal Guide · 12 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Loved Jesse McKnight
Made everything very easy and loved her professionalism and personality
Response from the owner · a year ago
Hi Patricia, thank you so much for taking the time to leave a five-star review! We are happy to hear that Jesse McKnight made everything very easy, and you loved her professionalism and personality. We look forward to many years to come of serving you. Don't forget to tell your friends about your great tax prep experience at Jackson Hewitt. Have a fanTAXtic day! - Kayla, Jackson Hewitt Care Team
C
Cynthia Pearce3 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
I have been a customer for 10 years i think that said it all
Response from the owner · a year ago
What a wonderful review, Cynthia! We're delighted to hear that you've been a loyal customer for 10 years. Please also consider recommending your friends and family so that they can get the same great help this tax season! Have an amazing day! – Cris, Jackson Hewitt Care Team
K
Keisha York3 reviewsiTotal number of Google reviews Keisha has written across all businesses on Google Maps, not just this one.
I love her she very and she explains everything
Professional,passionate,about her customers thanks Angela Hill!!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Hi Keisha! Thank you for choosing JH this year. We're happy to hear Angela Hill was passionate, knowledgeable and professional! We look forward to serving you again, soon! - April, Jackson Hewitt Care Team
J
Jessica Garcia10 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Hi Edward! Thank you for choosing Jackson Hewitt this season. It's our pleasure to provide you with great service! Be sure to send your family and friends our way! We look forward to serving you again soon! - April, Jackson Hewitt Care Team
D
Dawn Winterhalter3 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Destiny was great.. will always deal only with her .. wonderful woman
Response from the owner · 3 years ago
Hi Dawn! Thanks for leaving such a great review. We're so glad to hear that Destiny has provided you with excellent service and earned your recommendation. You deserve the best, and it's always our goal to rise above the rest! -Carrisa, Jackson Hewitt Care Team
