iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%78+18.9Value 14%73+10.3Replies to reviews 7%86+6.1Craft & service penalty90−1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.7★★★★★211 Google reviews · 5 photos
87%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service in Salem, Oregon, 4.7 out of 5 based on 211 reviews, with the owner responding to 78 percent of comments. Customers frequently praise the preparers for being knowledgeable, friendly, and efficient, noting that complex issues are resolved quickly and appointments are punctual. However, several low-star reviews criticize the high final fees compared to advertised prices and describe instances of poor communication or administrative errors that caused significant delays.
Google rating: 4.7 out of 5 from 211 reviews (87% five-star).
Reviews on this page: 211 Google reviews (134 with written comments).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 16, 2026.
Service: Tax Service serving Salem, Oregon.
Data from Google, last updated October 26, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: satisfaction.
Jackson Hewitt Tax ServiceTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 72/100 on this factor. Category median: 87.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 78/100 on this factor. Category median: 85.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 90/100 on this factor. Category median: 98.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 73/100 on this factor. Category median: 100.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 86/100 on this factor. Category median: 71.A
86
Bar = this company · dark tick = category median.
Star ratings
211 Google reviews we collected
4.7of 5
5 stars18487%
4 stars136%
3 stars52%
2 stars00%
1 star94%
Praise vs complaints
Phrases our text analysis found in 134 written reviews
97%praise
Praise17397%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price1131%
Reasonable1850%
Overpriced411%
Not sure38%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7442%
Speed & response3922%
Would recommend2112%
Quality & results1810%
Price & value116%
Communication106%
Honesty & trust53%
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Elizabeth Schroeder was exceptionally sweet and professional!”
“The guy claiming to be a “tax professional” that’s there now that can’t speak English is rude and unprofessional.”
“Beth was so friendly, professional and worked quickly to get my mom’s taxes done.”
“We would highly recommend Cheryl at Jackson-Hewitt in Salem to anyone needing expert assistance with taxes.”
“Rosemary does a wonderful job with my taxes every year.”
“My preparer at JH was pleasant, professional, and very knowledgeable, and the price was very reasonable.”
“…to my appointment, so when I walked into the South Salem office and explained my situation, Diane told me she would have my taxes prepared without m…”
“Genuinely welcoming and very easy to ask questions of.”
People customers mention
Beth15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
Petra7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Elizabeth Schroeder was exceptionally sweet and professional! Very much made it easy and well understood.
Great priceIncome tax return filingIncome tax return preparation
Alexandria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Beth was so friendly, professional and worked quickly to get my mom’s taxes done. This is our first year with them and they will be our tax people from now on. Thank you Beth :)
Virginia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★
Not really impressed. I guess if you just want basic service where someone just plugs the numbers into the computer and the computer does it thing then I guess it’s worth it.
OverpricedIncome tax return preparation
Jim8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
We’ve been using Jackson-Hewitt for a number of years and their service and services are first rate! Our preparer is always updated on the latest laws and regulations and that is very comforting! Very pleased with them!
Reasonable priceIncome tax return filing
PattyLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
One of the best experiences we've ever had! Lovely staff, very professional, welcoming, friendly and our agent was very knowledgeable 😉
We are so happy with our refund! We will definitely be coming back every year to file our taxes with Jackson Hewitt ♥️
Alma Patricia and Jonathan Lamb
Great priceIncome tax return preparation
Verity4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had a great experience. My situation was a little more complex this year due to moving states, selling a house, and several other small things that affected what went into filing. When my agent ran into some issues, he quickly got help from his supervisor and together they were able to resolve the situation for me. 10 stars if I could!
Elizabeth Schroeder was exceptionally sweet and professional! Very much made it easy and well understood.
Price assessment: Great price
Services: Income tax return filing, Income tax return preparation
Response from the owner · a week ago
Thank you for your wonderful feedback Petra! We're thrilled to hear that the JH team was so helpful and kind. Your loyalty means a lot to us, and we're honored to be your trusted choice for tax preparation. We look forward to seeing you again!
- Siloam, Jackson Hewitt Care Team
Peaches CrossLocal Guide · 29 reviewsiTotal number of Google reviews Peaches has written across all businesses on Google Maps, not just this one.
I originally worked with a tax preparer named Neil in Woodburn, and he was great. He seemed very knowledgeable, explained things clearly, and got my taxes moving quickly. I felt confident everything was being handled correctly while working with him.
Unfortunately, after he left and my taxes were transferred to the Salem office, my experience changed completely. The woman who took over my return called me three separate times with three different totals. When I called back the following day to ask if the corrections had been made, she admitted they still had not been entered, even though the information had already been provided.
At that point, I lost confidence in the accuracy of my return and decided to pick up my paperwork instead of continuing the process there.
What was especially disappointing was the lack of urgency or concern when I came to retrieve my taxes. I did not get the impression that completing or correcting the return was a priority, which made the experience even more frustrating.
I ended up taking my taxes to H&R Block instead, and they were able to properly complete my return and get me a very good refund without all the confusion and changing numbers.
I appreciate the help Neil provided, but the follow-through and professionalism afterward were very disappointing.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 4 months ago
We appreciate serving you again this tax season Peaches, although I'm sorry to hear your most recent visit did not reflect the level of service you deserve. It's never our intent to let you down. Please call 800-234-1040 to speak with our Client Care Specialists. Our team will gather and share your feedback with the local office and ensure that your concerns are escalated appropriately as we work to obtain the best possible outcome for you. We look forward to your call. Siloam, Jackson Hewitt Care Team
Alexandria Godinet4 reviewsiTotal number of Google reviews Alexandria has written across all businesses on Google Maps, not just this one.
Beth was so friendly, professional and worked quickly to get my mom’s taxes done. This is our first year with them and they will be our tax people from now on. Thank you Beth :)
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Hi Alexandria. Thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team
Monty Fissgus17 reviewsiTotal number of Google reviews Monty has written across all businesses on Google Maps, not just this one.
Not really impressed. I guess if you just want basic service where someone just plugs the numbers into the computer and the computer does it thing then I guess it’s worth it.
Price assessment: Overpriced
Services: Income tax return preparation
Response from the owner · 6 months ago
Virginia, thank you for taking a moment to share your feedback with us. We are sorry to hear the service did not feel as thorough as you expected, and we understand how important it is to feel confident in the value of your visit. Your comments help us identify where we can improve the experience for our clients. If there are any concerns still needing attention, we are here to help. Asia, Jackson Hewitt Care Team
Teresa RoddenLocal Guide · 20 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Drop off was easy peasy. We have been using Jackson Hewitt for 20 years!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We know you have options in who you entrust to handle your tax service needs, and we're honored by the opportunity you've extended us year after year, Teresa! It brightens our day to hear that the team in your local office take such great care of you as our valued client! It's been our pleasure to take care of your tax needs over the last 20 years, and we look forward to future visits with you in the years to come here at Jackson Hewitt! 💙 - Jen, Jackson Hewitt Care Team
John-Mary SewardLocal Guide · 19 reviewsiTotal number of Google reviews John-Mary has written across all businesses on Google Maps, not just this one.
Beth was great! Knowledgeable, professional, pleasant!
Thank you Beth!
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you for the glowing 5-star review, John! 😊 It’s always a pleasure to serve our amazing clients like you! If you have any family and friends in need of tax service, send them our way, we'd love to help. Jackson Hewitt is here to help you year after year! We look forward to many years of working with you! - Siloam. Jackson Hewitt Care Team
Jim Wigington8 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
We’ve been using Jackson-Hewitt for a number of years and their service and services are first rate! Our preparer is always updated on the latest laws and regulations and that is very comforting! Very pleased with them!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 5 years ago
Hi, Jim! We're happy to know that our team always provides such wonderful service. It's important to us that you feel confident with your preparer,
and that you get the maximum refund deserved! Thanks for being a loyal JH client. See you again soon! - Shardé, Jackson Hewitt Care Team
Patty ValdezLocal Guide · 25 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
One of the best experiences we've ever had! Lovely staff, very professional, welcoming, friendly and our agent was very knowledgeable 😉
We are so happy with our refund! We will definitely be coming back every year to file our taxes with Jackson Hewitt ♥️
Alma Patricia and Jonathan Lamb
Price assessment: Great price
Services: Income tax return preparation
Response from the owner · 6 months ago
Patty, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
Beth Will10 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
