How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%78+18.9Value 14%73+10.3Replies to reviews 7%86+6.1Craft & service penalty90−1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREJackson Hewitt Tax Service
Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 50 tax services · 4.7★ from 211 Google reviews
Report card
Percentile vs other tax services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: satisfaction.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job.
Jackson Hewitt Tax Service for income tax return filing
Clear ✕All 36 Google reviews tagged “Income tax return filing”
Elizabeth Schroeder was exceptionally sweet and professional! Very much made it easy and well understood.
I originally worked with a tax preparer named Neil in Woodburn, and he was great. He seemed very knowledgeable, explained things clearly, and got my taxes moving quickly. I felt confident everything was being handled correctly while working with him. Unfortunately, after he left and my taxes were transferred to the…
Beth was so friendly, professional and worked quickly to get my mom’s taxes done. This is our first year with them and they will be our tax people from now on. Thank you Beth :)
Drop off was easy peasy. We have been using Jackson Hewitt for 20 years!
Beth was great! Knowledgeable, professional, pleasant! Thank you Beth!
We’ve been using Jackson-Hewitt for a number of years and their service and services are first rate! Our preparer is always updated on the latest laws and regulations and that is very comforting! Very pleased with them!
Beth was simply amazing she was very friendly and knowledgeable and very speedy which I appreciate. The front desk lady also was super nice when I called and said I was going to be a few minutes late. 10/10
Rosemary does a wonderful job with my taxes every year. She's very pleasant and knowledgeable, and I always have confidence in her ability to do my taxes correctly.
Beth is soooooo good! We have full confidence in her. We've gone to her for years.
I am a first time customer of Jackson Hewitt tax services. I was a customer at another big tax servicein the previous years. I was blown away with how fast and precise Beth at the office on Commercial was. She was simply awesome and so knowledgeable. The price was amazing too. Usually at other tax places in the past…
Our tax preparer, Rose Marie was very friendly and professional. She was patient with us and shared her knowledge and wisdom of preparation of taxes and filing. We will definitely be coming back next year and hopefully, we can send some other customers your way
Very professional without being "stuffy". Genuinely welcoming and very easy to ask questions of. Taxes done in a very timely manner. Highly recommend!
I was in and out fairly quickly, and got more back than I had expected! This is my third year having my taxes done here, and I am satisfied!
I had to leave to go get more documents and they were able to squeeze me in between other appointments to get my taxes finished that same day. And thank you very much
Victoria did a great job in every way. This is the second time she has done our taxes and we will have her do them in the future.
Cheryl Whittle took great care with our 2025 tax return this year, which was a complicated year for us. She did an incredible job and took time to answer all our questions, and we had lots of questions in that we had just moved to Oregon a few months ago. We would highly recommend Cheryl at Jackson-Hewitt in Salem…
Cheryl was very nice to work with! Very calm and professional. Made the process very easy!
Very professional!
Will never go back there again. 4 hours there because they entered the wrong email in.
Thank you for all your help.
Fast knowledgeable. I'm just a down-to-earth kind of feel to people who really know what they're doing....
I had the honor of having the help from Rosemarie. It was my first time getting my taxes done and she was very sweet and through with the process. Thank you so much!
Rosemarie was very knowledgeable and helpful with all of our options and concerns. We will recommend her to others.
Beth at Jackson Hewitt is fantastic! I’ve been going to Jackson Hewitt for years, and she is knowledgeable, patient, and very thorough. She makes the tax process easy and stress-free, and I always feel confident that everything is done correctly. I highly recommend Beth!
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 36 | — |
| Income tax return preparation | 15 | — |
