Pet groomer · Harrisburg, PA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★85 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Janell’s Grooming five stars based on eighty-five reviews, highlighting punctual scheduling, detailed communication, and reasonable pricing. Customers frequently praise the clean facility, gentle handling of anxious or difficult pets, and specific services like nail trimming, de-fleating, and customized cuts. The business does not use crates, which owners appreciate for reducing pet stress. One three-star review noted that despite the dog looking good, the shampoo used caused skin irritation and ear discomfort, requiring a subsequent bath with a different product.
Google rating: 5.0 out of 5 from 85 reviews (99% five-star).
Reviews on this page: 85 Google reviews (73 with written comments, 24 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 14, 2026.
Service: Pet Groomer serving Harrisburg, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Janell’s GroomingPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Janell’s Grooming: 97/100 on this factor. Category median: 86.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Janell’s Grooming: 98/100 on this factor. Category median: 82.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Janell’s Grooming: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Janell’s Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
5.0of 5
5 stars8499%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
100%praise
Praise75100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2128%
Quality & results1925%
Would recommend1520%
Communication811%
Speed & response57%
Price & value57%
Honesty & trust23%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was really impressed with how clean everything was and how nice the place smelled.”
“Attention to detail and being considerate of the likes and dislikes of my pet’s grooming experience was also an amazing plus!”
“And I would recommend her service wholeheartedly to anyone.”
“), and the communication throughout the process was excellent.”
“She was wonderful to fit us in for a quick trim before we took Rosie to meet our grand dog for the first time.”
“Very reasonable pricing and she and her team are great with the dogs.”
“You can tell they genuinely care about the animals.”
People customers mention
Janelle4 reviews
Max3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Janell’s Grooming for 5 kinds of job. Pick one to see what they paid and said.
Edisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
⭐⭐⭐⭐⭐
Bentley had a bath and haircut with Janell, and he came home looking so cute! I was really impressed with how clean everything was and how nice the place smelled. One thing I especially love is that they don’t crate the dogs. Bentley hates being in a crate, so that was a huge plus for us and made me feel much…
Reasonable priceDog full service grooming
Victoria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Janelle was very welcoming and loved our pup right off the bat. His nails looked so good and he smelled great too! Will definitely be back.
Great priceDog ear cleaningDog groomingDog nail trimming
Cathie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Thank you, Janell, for giving Mica had her fist puppy cut. She is so adorable, and we can again see her eyes! 🥰
Great priceDog grooming
DianeLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great communication!
Bright, clean and happy establishment.
Janell talked with me to make sure she understood how I wanted Dragon groomed. She also texted me when she had a question 🙂 She got it perfect. Already scheduled Dragon's next appointment.
Reasonable priceDog ear cleaningDog groomingDog bathing and blow dry
Jayden6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Max was very happy to be there and came back smelling and looking great!! The prices and treatment are sooo much better than the big name company I used to take him to before! Attention to detail and being considerate of the likes and dislikes of my pet’s grooming experience was also an amazing plus! Max used to be…
Great priceDog groomingDog bathing and blow dryDog nail trimming
Janeen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
🐾 We had such a great experience at Janell’s Grooming with our 7-month-old Sheepadoodle! The team was amazing with handling—so patient, gentle, and reassuring, which made all the difference for a puppy. The haircut was perfect (she looks absolutely adorable!), and the communication throughout the process was…
⭐⭐⭐⭐⭐
Bentley had a bath and haircut with Janell, and he came home looking so cute! I was really impressed with how clean everything was and how nice the place smelled. One thing I especially love is that they don’t crate the dogs. Bentley hates being in a crate, so that was a huge plus for us and made me feel much more comfortable leaving him there. Most importantly, Bentley seemed happy and relaxed when I picked him up. You can tell they genuinely care about the animals. We were so happy with the experience that we already booked his next appointment!
Price assessment: Reasonable price
Services: Dog full service grooming
Victoria Clelan4 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Great communication!
Bright, clean and happy establishment.
Janell talked with me to make sure she understood how I wanted Dragon groomed. She also texted me when she had a question 🙂 She got it perfect. Already scheduled Dragon's next appointment.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Jayden Carroll6 reviewsiTotal number of Google reviews Jayden has written across all businesses on Google Maps, not just this one.
Max was very happy to be there and came back smelling and looking great!! The prices and treatment are sooo much better than the big name company I used to take him to before! Attention to detail and being considerate of the likes and dislikes of my pet’s grooming experience was also an amazing plus! Max used to be anxious walking into the old groomer and anxious to leave and get home, Max was confident coming in and leaving this groomer. I am extremely appreciative and happy about our experience with Janell’s Grooming!
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming
Janeen Latin6 reviewsiTotal number of Google reviews Janeen has written across all businesses on Google Maps, not just this one.
🐾 We had such a great experience at Janell’s Grooming with our 7-month-old Sheepadoodle! The team was amazing with handling—so patient, gentle, and reassuring, which made all the difference for a puppy. The haircut was perfect (she looks absolutely adorable!), and the communication throughout the process was excellent. We always felt informed and confident she was in great hands. She came home happy, fluffy, and clearly well cared for. We can’t recommend Janell’s Grooming enough, especially for anyone with a puppy! 💕🐶
Price assessment: Reasonable price
Services: Dog grooming
ALISHA WASHINGTON8 reviewsiTotal number of Google reviews ALISHA has written across all businesses on Google Maps, not just this one.
Took my 4 month old golden retriever pup to Janell and was very happy with his grooming. Very reasonable pricing and she and her team are great with the dogs.
Camila TeixeiraLocal Guide · 43 reviewsiTotal number of Google reviews Camila has written across all businesses on Google Maps, not just this one.
They are absolute amazing. We had just got a puppy and he was dirty and full of fleas. We call many other places and she was the ONLY one that said “come on in, we will find a spot”. THEY ARE INCREDIBLE. They not only gave him a perfect grooming and “de-flead” him but gave him lots of love. Too bad we live 3h away from them
Price assessment: Great price
Services: Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
