Real estate agency · Sulphur Springs, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%61+38.8Reliability 28%41+11.6Replies to reviews 8%55+4.5Momentum penalty33−6.7Experts Score= 48Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#198 of 200 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 1%
4.7★★★★★37 Google reviews · 14 photos
92%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers with a 4.7 rating from 37 reviews frequently praise the agency for its professional communication, responsiveness, and extensive knowledge of local properties, including land and acreage. Customers often note that the team handles purchases and sales efficiently, maintaining consistent contact throughout the transaction process. However, a recurring criticism in lower-rated feedback involves unreturned calls and a lack of follow-up from staff.
Google rating: 4.7 out of 5 from 37 reviews (92% five-star).
Reviews on this page: 37 Google reviews (28 with written comments).
Owner responses: the business replied to 11% of reviews.
Most recent review: May 22, 2026.
Service: Real Estate Agent serving Sulphur Springs, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: momentum.
Janet Martin RealtyReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Janet Martin Realty: 61/100 on this factor. Category median: 99.B
61
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Janet Martin Realty: 41/100 on this factor. Category median: 98.C
41
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Janet Martin Realty: 33/100 on this factor. Category median: 100.D
33
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Janet Martin Realty: 55/100 on this factor. Category median: 75.C
55
Bar = this company · dark tick = category median.
Star ratings
37 Google reviews we collected
4.7of 5
5 stars3492%
4 stars00%
3 stars00%
2 stars00%
1 star38%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
91%praise
Praise3991%
Complaints49%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1330%
Staff & attitude1228%
Speed & response614%
Quality & results512%
Communication37%
Price & value25%
Honesty & trust25%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is extremely knowledgeable in her field and I would recommend her agency to anyone!”
“If you have experience with home buying, I would recommend considering this business.”
“She was very professional through the entire process by helping out with negotiating the offer, home inspections and an appraisal issue we ran into.”
“She does her homework and knows exactly how to list and provide the information to get your house sold quickly!”
“And my wife and I had another GREAT experience in selling our other home with Tom.”
“Every transaction has had great communication, consistency, proactive approaches, and successful closings.”
“Janet was able to get us a full price offer within a few days!”
“Tom is very professional, honest, and my favorite part of Tom he is a man of his WORD and that my friend you can count on.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LeonardLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I'll let y'all know when I get home I'll check it out I'll be able to let you know something I'm not sure who'll be doing closing the paperwork on the Rafter L Ranch Sulphur Springs Texas I'll give you a more proper update on
Mandi12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very thankful that I had Janet working the sale of my property. She is extremely knowledgeable in her field and I would recommend her agency to anyone!
VicLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We recently hired Janet Martin to list our Texas lake home property. Janet was able to get us a full price offer within a few days! She was very professional through the entire process by helping out with negotiating the offer, home inspections and an appraisal issue we ran into. We would highly recommend Janet for…
Brad9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Janet Martin is the premier real estate agent in Hopkins county and surrounding area! She does her homework and knows exactly how to list and provide the information to get your house sold quickly!
Thank you Janet Martin and team for an easy selling process that helped our family sell and get moved quickly!
JasonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We used Janet to purchase 33 acres in NE Texas. Janet is VERY knowledgeable about farm/acreage properties. She's super easy to work with. Highly recommend!
SusanLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The best you can ever get for a realtor!! She has worked with us 3 different times. No one will go the extra mile like she will!!!!
After owning our home for a few years, here are my pros and cons for purchasing through this business as a first-time home owner:
First, let me start out by saying no hard feelings. If you are new to home buying, consider all your options available and bring someone who knows what to look for and/or has home buying experience. If you have experience with home buying, I would recommend considering this business. Our ignorance as first-time home owners, I feel, was taken advantage of. Our agent was Kati, and it was pleasant working with her. Very nice and outgoing. 5/5 Customer service 👍
Pros:
• Good amount of communication
• Lots of recommendations for local repair companies
• Great conversations and laughs
• Fair amount of options for houses
• Upstanding and exceedingly nice and polite agents. Great people
• Decent guidance post-purchase
Cons:
(Keep in mind these are possibly fueled by our lack of knowledge as first-time buyers, and you may not experience these cons)
• Lack of knowledge on house technicals
• Lack of recommended next moves
• Lack of communication in regards to the build quality of the house and how much below average it was for the given price and if we should consider a different house
Response from the owner · 2 years ago
Hi Brent. I would love to visit with you about your concerns. May I call you to address them?
Charles Sweat2 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Leonard Durel HutchingsLocal Guide · 6 reviewsiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
I'll let y'all know when I get home I'll check it out I'll be able to let you know something I'm not sure who'll be doing closing the paperwork on the Rafter L Ranch Sulphur Springs Texas I'll give you a more proper update on
Mandi Mitchell12 reviewsiTotal number of Google reviews Mandi has written across all businesses on Google Maps, not just this one.
Very thankful that I had Janet working the sale of my property. She is extremely knowledgeable in her field and I would recommend her agency to anyone!
Vic PrichardLocal Guide · 74 reviewsiTotal number of Google reviews Vic has written across all businesses on Google Maps, not just this one.
We recently hired Janet Martin to list our Texas lake home property. Janet was able to get us a full price offer within a few days! She was very professional through the entire process by helping out with negotiating the offer, home inspections and an appraisal issue we ran into. We would highly recommend Janet for anyone who is looking for an experienced real state professional who always goes above and beyond for her clients.
Response from the owner · a year ago
Thank you so much for your kind words, Vic! It was truly a pleasure working with you and helping to list your Texas lake home property. I'm thrilled we were able to secure a full price offer so quickly. Navigating the negotiating process, inspections, and the appraisal issue with you was a true team effort, and I’m glad to have been a part of it. Your recommendation means the world to me—I always strive to go above and beyond for my clients. If you ever need assistance in the future, don’t hesitate to reach out.
Brad Swearingen9 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Janet Martin is the premier real estate agent in Hopkins county and surrounding area! She does her homework and knows exactly how to list and provide the information to get your house sold quickly!
Thank you Janet Martin and team for an easy selling process that helped our family sell and get moved quickly!
Response from the owner · a year ago
Thank you so much, Brad, for your generous words and taking the time to share your experience! It was truly a pleasure working with you, Jenny and your family. I'm thrilled to hear that the process felt seamless and efficient for you. I always strive to provide the most relevant information to make the selling process as smooth as possible, so it's wonderful to know that it made a difference. If you ever need any assistance in the future or have any real estate questions, don't hesitate to reach out. Wishing you and your family all the best in your new adventures!
Jason BeallLocal Guide · 18 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
We used Janet to purchase 33 acres in NE Texas. Janet is VERY knowledgeable about farm/acreage properties. She's super easy to work with. Highly recommend!
Susan BrewerLocal Guide · 70 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I have worked with multiple agents at Janet’s office and Janet herself. Every transaction has had great communication, consistency, proactive approaches, and successful closings. I highly recommend her and her staff for your real estate needs!
JOHNNIE STONE9 reviewsiTotal number of Google reviews JOHNNIE has written across all businesses on Google Maps, not just this one.
Tom Hendricks at Janet Martin Realty Sulphur Springs, Tx was great to work with AGAIN! Tom handled everything for my wife and I which made the process easy for us in buying our NEW home. And my wife and I had another GREAT experience in selling our other home with Tom. Tom is very professional, honest, and my favorite part of Tom he is a man of his WORD and that my friend you can count on. I would recommend Tom Hendricks at Janet Martin Realty Sulphur Springs, Tx if you are looking to BUY or SELL!
