Jani-King | Commercial Cleaning & Janitorial Services in Hartford
Janitorial service · New Britain, CT · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 40 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★165 Google reviews · 16 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Jani-King | Commercial Cleaning & Janitorial Services in Hartford at a glance
Google reviewers rate Jani-King 4.9 out of 5 based on 165 reviews, with the owner responding to 93 percent of feedback. Clients frequently cite professional staff, thorough cleaning results, punctuality, and effective communication for office, commercial, and deep cleaning services. Recurring themes include fair pricing and reliable scheduling for businesses. A minority of lower-rated reviews note instances of missed appointments or aggressive follow-up regarding payment processing, though the company often addresses these issues directly with affected customers.
Google rating: 4.9 out of 5 from 165 reviews (92% five-star).
Reviews on this page: 165 Google reviews (127 with written comments, 1 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 20, 2026.
Service: Post Construction Cleaning serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyPost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jani-King | Commercial Cleaning & Janitorial Services in Hartford: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jani-King | Commercial Cleaning & Janitorial Services in Hartford: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jani-King | Commercial Cleaning & Janitorial Services in Hartford: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jani-King | Commercial Cleaning & Janitorial Services in Hartford: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
165 Google reviews we collected
4.9of 5
5 stars15292%
4 stars106%
3 stars32%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 127 written reviews
100%praise
Praise160100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5534%
Staff & attitude2818%
Would recommend2516%
Speed & response2415%
Communication138%
Honesty & trust117%
Price & value43%
What customers talk about
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jani-King did an excellent job—professional, reliable, and thorough.”
“They were thorough, professional, and paid great attention to detail, leaving the space looking spotless.”
“Highly recommend for anyone looking for dependable cleaning services.”
“The team showed up on time, paid attention to detail, and left everything spotless.”
“Communication was high, and booking had always been seeamless and easy.”
“They are reliable, good with communication and follow-up.”
“Left the kitchen sparking & at a great price.”
People customers mention
Michael3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEvan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience. Team was very accommodating. Resolved any issues i had. Thank you
WWayne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Experience was great. They took very good care of the areas we needed addressed.
NNazmun4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We are a repeat customer with Jani King and we are so pleased with the results each time!! Perfect for offices and companies who need a refresh of their space. Communication was high, and booking had always been seeamless and easy. We always reccomend to others in the area.
AAliana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jani-King did an excellent job—professional, reliable, and thorough. The team showed up on time, paid attention to detail, and left everything spotless. Communication was easy, and they clearly take pride in their work. Highly recommend for anyone looking for dependable cleaning services.
EEmma1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My team is very satisfied with the work this company did on our office cleaning. They were thorough, professional, and paid great attention to detail, leaving the space looking spotless. We appreciate the quality of their work and would definitely recommend their services.
JJ5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Did an amazing job cleaning the buisness I manage at . Smelled great , looked great!😊 Would recommend!
Suggested response powered by Copilot
Hi Samantha, thank you for the 5-star review! We’re so glad to hear you had a great experience and found our team kind and helpful. Providing dependable service with a positive attitude is very important to us. We truly appreciate your support and look forward to serving you again!
E
Evan3 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Great experience. Team was very accommodating. Resolved any issues i had. Thank you
Response from the owner · 2 months ago
Hi Evan, thank you for the 5-star review! We’re glad you had a great experience and that our team could accommodate your needs and quickly resolve any issues you had. Providing reliable service and responsive support is very important to us. We appreciate your kind words and your trust in our team.
W
Wayne Crow6 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
We are a repeat customer with Jani King and we are so pleased with the results each time!! Perfect for offices and companies who need a refresh of their space. Communication was high, and booking had always been seeamless and easy. We always reccomend to others in the area.
Response from the owner · 4 months ago
Thank you for your wonderful review, Nazmun! We're delighted to hear that you're pleased with our services and appreciate your recommendation to others.
C
Crystal Tooker3 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Jani-King did an excellent job—professional, reliable, and thorough. The team showed up on time, paid attention to detail, and left everything spotless. Communication was easy, and they clearly take pride in their work. Highly recommend for anyone looking for dependable cleaning services.
Response from the owner · 6 months ago
Hi Aliana, thank you for your wonderful review! We're delighted to hear that you found our team professional, reliable, and thorough. We appreciate your recommendation and support.
P
Pamela Orsini2 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
My team is very satisfied with the work this company did on our office cleaning. They were thorough, professional, and paid great attention to detail, leaving the space looking spotless. We appreciate the quality of their work and would definitely recommend their services.
Response from the owner · 6 months ago
Hey Emma, thank you for your wonderful review! We're glad to hear that your team is satisfied with our thorough and professional cleaning services. We appreciate your recommendation!
J
J Chapman5 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
