Towing service · Jacksonville, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 60 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★472 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for its rapid response times, professional drivers, and clear communication regarding vehicle status. Reviewers highlight reasonable pricing and the ability to handle various towing needs, including late-night pickups and specific delivery requests. The single low-star review cites a discrepancy between the advertised twenty-four-hour availability and the actual closure time, along with an accusation of dishonesty regarding vehicle location.
Google rating: 5.0 out of 5 from 472 reviews (99% five-star).
Reviews on this page: 472 Google reviews (416 with written comments, 65 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Towing Service serving Jacksonville, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Jax Discount Towing LLCTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Discount Towing LLC: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Discount Towing LLC: 98/100 on this factor. Category median: 89.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Discount Towing LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Discount Towing LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Discount Towing LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Discount Towing LLC: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
472 Google reviews we collected
5.0of 5
5 stars46799%
4 stars31%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 416 written reviews
100%praise
Praise842100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4051%
Reasonable3646%
Overpriced00%
Not sure34%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response23728%
Staff & attitude21125%
Price & value12915%
Would recommend11213%
Quality & results9311%
Honesty & trust364%
Communication263%
What customers talk about
We read 416 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“they were quick, efficient & communication was top tier.”
“Very good and fast got me off the highway when I had a blow out and good pricing I highly recommend theses nice people”
“The cost for a tow was very reasonable if not covered by car insurance!”
“I had a good experience using their towing service and would recommend them to anyone.”
“Randy is top notch service, needed a motorcycle tow at 2AM and he was there within 10 mins, Randy is so nice and he really was kind and offered amazin…”
“I definitely recommend Jax Discount Towing if you need a reliable, affordable, and professional towing company.”
“Good communication, professional and quickly serve.”
People customers mention
Randy26 reviews
Jay12 reviews
Mike4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jax Discount Towing LLC for 5 kinds of job. Pick one to see what they paid and said.
Jerrold2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I scheduled the pickup the day prior and the driver was amazing. Professional and an overall good guy 🙂
Yasmine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
loved the service!!!! they were quick, efficient & communication was top tier. Got my car from point A to point B in great condition!
Reasonable priceLong distance hauling
Moe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very good and fast got me off the highway when I had a blow out and good pricing I highly recommend theses nice people
Great priceSpecial vehicle towing
Parimal2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Came out to Help 2 o’clock in the morning very courteous tow truck driver Randy took care of our car dropped it at the dealership awesome services
LevenLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Randy is an absolute hero. He saved me from the middle of nowhere. He is very considerate and kind as well. Thank you, very much, Randy.
Great priceSpecial vehicle towing
Kiefer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Arrived exactly when he said he would. Had myself and another vehicle out in less than an hour. Would recommend them for anybody.!!
I scheduled the pickup the day prior and the driver was amazing. Professional and an overall good guy 🙂
Response from the owner · 2 days ago
Thank you so much for sharing your experience with our driver! He’s truly one of our best-experienced drivers, and we’re so glad you had a great time. Your satisfaction is our top priority. Please save our phone number for future business and feel free to share it with anyone who might need it.
Thanks again for choosing us!
Random Tingz2 reviewsiTotal number of Google reviews Random has written across all businesses on Google Maps, not just this one.
Professional and fast af, got me at zoo pkwy. Amazing service, good pricing!
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · 2 days ago
Thanks for your honest feedback! We’re committed to keeping you in the loop about our ETA, as we value your time. We’re so glad you’re happy with our service. Please save our number for future needs, and feel free to share it with your family, friends, and colleagues.
Princess1 reviewiTotal number of Google reviews Princess has written across all businesses on Google Maps, not just this one.
Thanks for your kind comment! We’re always striving to assist our customers in the best way we can. It’s our mission to ensure our customers are happy and satisfied, Please save and share our contact information with your friends, family, and coworkers. Thanks again!
Patricia Terranova3 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Great attitude, improvised on the job and safely got my car!
Price assessment: Reasonable price
Services: Special vehicle towing
Response from the owner · 6 days ago
Thank you, Patricia, for your lovely comments! We’re always working hard to provide great service to our customers. Our team is trained and has experience in safely picking up and dropping off customer cars. Please save our number for future reference and share it with your family, friends, and coworkers. Thanks again!
Yasmine Kitt1 reviewiTotal number of Google reviews Yasmine has written across all businesses on Google Maps, not just this one.
loved the service!!!! they were quick, efficient & communication was top tier. Got my car from point A to point B in great condition!
Price assessment: Reasonable price
Services: Long distance hauling
Response from the owner · a week ago
Thank you so much for your kind comment, Yasmine Kitt! We’re always working hard to provide our customers with the best service possible, so they’re completely satisfied. Also, please save our number for future reference, and feel free to share it with your friends, family, and coworkers.
Moe2 reviewsiTotal number of Google reviews Moe has written across all businesses on Google Maps, not just this one.
Very good and fast got me off the highway when I had a blow out and good pricing I highly recommend theses nice people
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · a week ago
Thank you so much for your kind words! We’re always striving to offer excellent service and deliver it quickly to our customers. I’m really happy to hear you’re satisfied with our service. Please remember our number for future needs, and feel free to share it with your friends, family, and colleagues. Thanks again!
Brandon Achurra5 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Thank you so much for your lovely words; they truly mean a lot to us. We completely understand how frustrating it can be when you’re stranded on the side of the road. We’re always here to help as quickly as we can. Please save our number and spread the word to your friends, family, and coworkers. Thanks again!
Ghost Cookies2 reviewsiTotal number of Google reviews Ghost has written across all businesses on Google Maps, not just this one.
Driver was great even tho he had to go through construction to get my car.
Price assessment: Not sure
Services: Special vehicle towing
Response from the owner · a week ago
Thanks for your lovely comment! We’re always striving to make sure our construction work is safe and sound, rain or shine. We appreciate your support and thanks again for your kind words.
Parimal Patel2 reviewsiTotal number of Google reviews Parimal has written across all businesses on Google Maps, not just this one.
Came out to Help 2 o’clock in the morning very courteous tow truck driver Randy took care of our car dropped it at the dealership awesome services
Response from the owner · 2 weeks ago
Thanks for your kind comment! We’re always working hard to offer fast and emergency towing services, along with roadside assistance. Our goal is to make sure our customers are completely satisfied. If you ever need help, please save and share our number with your friends, family, and coworkers. We’re open 24/7.
Thanks again
Leven AgustínLocal Guide · 53 reviewsiTotal number of Google reviews Leven has written across all businesses on Google Maps, not just this one.
Randy is an absolute hero. He saved me from the middle of nowhere. He is very considerate and kind as well. Thank you, very much, Randy.
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · 2 weeks ago
Thank you, Mr. Leven Agustin, for your comment. Randy is such a kind and thoughtful person. He truly believes that life is precious, and we should all work together to make it easier for everyone. Thanks again for your business.
Please save our phone number so we can reach you in the future. Feel free to share it with anyone who might need help. We’re open 24/7.
