Tree service · Jacksonville, FL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty74−2.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 49 tree trimming servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★250 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jax Tree Removal LLC 4.9 out of 5 based on 250 reviews, with the owner responding to 46 percent of feedback. Customers frequently cite punctuality, thorough cleanup, competitive pricing, and careful property protection during tree removal and trimming services. However, low-star reviews note instances of property damage, such as broken fences or driveways, and unresolved communication issues regarding repairs or equipment placement.
Google rating: 4.9 out of 5 from 250 reviews (98% five-star).
Reviews on this page: 250 Google reviews (233 with written comments, 35 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 22, 2026.
Service: Tree Trimming Service serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other tree trimming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Jax Tree Removal LLCTree Trimming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Tree Removal LLC: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Tree Removal LLC: 95/100 on this factor. Category median: 91.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Tree Removal LLC: 74/100 on this factor. Category median: 98.B
74
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Tree Removal LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Tree Removal LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Tree Removal LLC: 30/100 on this factor. Category median: 77.D
30
Bar = this company · dark tick = category median.
Star ratings
250 Google reviews we collected
4.9of 5
5 stars24698%
4 stars00%
3 stars00%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 233 written reviews
99%praise
Praise59399%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2455%
Reasonable2045%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12921%
Price & value12821%
Would recommend10718%
Quality & results10618%
Speed & response9916%
Communication193%
Honesty & trust132%
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We on time, communicated thoroughly, professional, cleaned up.”
“They stuck with what was asked of them, nothing more and no hidden fees associated.”
“…ul job at a good price; it was done in a reasonable time, and I would definitely recommend Jax Tree Removal to anyone who needs tree work of any kind.…”
“I do not recommend them unless you want to take responsibility for any damage they cause.”
“They did a great job cleaning up my oak and removing a Norfolk Pine that dead last winter.”
“thank you Jax Tree Removal for the most awful experience!”
“Reasonable pricing estimate, staying on time with their schedule, well equiped to do the job and cleaning up all the debris on my front my lawn.”
“Had some scheduling delays, but can be understood due to the recent hurricane.”
“Their attention to detail and communication were impressive.”
“I am very satisfied with their work and would trust them again 100%.”
People customers mention
Tom28 reviews
Tony7 reviews
Brian6 reviews
Oak3 reviews
Jackson3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jax Tree Removal LLC for 4 kinds of job. Pick one to see what they paid and said.
AAnna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tony and Tom are very kind and hardworking men. They came out and took the time to give me a great competitive quote which involved a bit of trimming and removal of overgrowth around my entire home. Everything was cleaned up nicely and done to my expectation and nothing more. As a low/one income homeowner, I don't…
Great priceTree trimming & pruning
BBoneLocal Guide · 93 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had my service today, even in a tight spot they did everything with care. I'm a widow so it's hard to trust a company. This is a company you can trust!
DDustinLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Professional & efficient crew. Hard working straight forward owner. Very respectful of property. Top-notch equipment. They removed a 40 foot 40+ year old oak from a flower bed and very close to the house with zero damage to surrounding landscape or irrigation system. They honored last year’s estimate despite the…
Great priceTree stump grindingTree removal
JJeff6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic! Dropped two trees between houses in laess than an hr. We on time, communicated thoroughly, professional, cleaned up. Really impressed with the quality of work and efficiency of this company! Highly recommend!!!
Great priceTree removal
RReef4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did a great job cleaning up my oak and removing a Norfolk Pine that dead last winter. They were very careful with my yard during the work. I definitely recommend them.
TTrucker9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brian Butler and his whole team did a wonderful job at a good price; it was done in a reasonable time, and I would definitely recommend Jax Tree Removal to anyone who needs tree work of any kind.
Tony and Tom are very kind and hardworking men. They came out and took the time to give me a great competitive quote which involved a bit of trimming and removal of overgrowth around my entire home. Everything was cleaned up nicely and done to my expectation and nothing more. As a low/one income homeowner, I don't expect anything for free or extra to be done. I just needed basic work done to get it out of the way since I am physically unable. They stuck with what was asked of them, nothing more and no hidden fees associated. I am very satisfied with their work and would trust them again 100%. Well done job overall! Thank you for your assistance.
Price assessment: Great price
Services: Tree trimming & pruning
B
Bone ThugsLocal Guide · 93 reviewsiTotal number of Google reviews Bone has written across all businesses on Google Maps, not just this one.
Had my service today, even in a tight spot they did everything with care. I'm a widow so it's hard to trust a company. This is a company you can trust!
D
Dustin EchosLocal Guide · 8 reviewsiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Professional & efficient crew. Hard working straight forward owner. Very respectful of property. Top-notch equipment. They removed a 40 foot 40+ year old oak from a flower bed and very close to the house with zero damage to surrounding landscape or irrigation system. They honored last year’s estimate despite the increased cost of diesel.
From the time of first limb cut to the clean up and crew departure was about 2 hours
Price assessment: Great price
Services: Tree stump grinding, Tree removal
Response from the owner · 3 weeks ago
Dustin, thanks for the great review. That oak was tight to the house, glad we got it out with no damage to your landscaping. I’ll let the Team know.
Tom, Chrissy and Team.
J
Jeff Wiegert6 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Fantastic! Dropped two trees between houses in laess than an hr. We on time, communicated thoroughly, professional, cleaned up. Really impressed with the quality of work and efficiency of this company! Highly recommend!!!
Price assessment: Great price
Services: Tree removal
Response from the owner · 3 weeks ago
Jeff, thank you for the review. Two trees between houses in under an hour, our Team works hard and takes it seriously! We appreciate your business.
Tom, Chrissy and Team.
R
Reef Mom4 reviewsiTotal number of Google reviews Reef has written across all businesses on Google Maps, not just this one.
They did a great job cleaning up my oak and removing a Norfolk Pine that dead last winter. They were very careful with my yard during the work. I definitely recommend them.
Response from the owner · 3 weeks ago
Thank you for the great review, glad we got that Norfolk Pine out for you. We appreciate the recommendation.
Tom, Chrissy and Team.
T
Trucker Steve9 reviewsiTotal number of Google reviews Trucker has written across all businesses on Google Maps, not just this one.
Brian Butler and his whole team did a wonderful job at a good price; it was done in a reasonable time, and I would definitely recommend Jax Tree Removal to anyone who needs tree work of any kind.
Price assessment: Great price
Services: Tree stump grinding, Tree removal
Response from the owner · 3 weeks ago
Steve, thanks for the review and the recommendation. I’ll let the Team know.
Tom, Chrissy and Team.
G
Gary BrienLocal Guide · 16 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Timely scheduling. Great work in follow up to discussion on scope. Best crew and equipment to date as this was a 4th phase & contractor on work in 3 years.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
Response from the owner · 3 weeks ago
Gary, thank you for the review and for trusting us with this phase of the work. We appreciate your business.
Tom, Chrissy and Team.
B
Brian Nuzum5 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Jax Tree Removal removed a large Oak tree from by backyard. The tree's branches reached over my house and was inches from my back fence. The two man crew was able to remove the tree with no damage to the fence, house and even the yard. This was a very precise operation and when they were done, there was no sign of them ever being here. Great work for a great price!
Price assessment: Great price
Services: Tree removal
Response from the owner · 3 weeks ago
Thank you for the detailed review. That was a precise job with the branches over the house, glad we left no sign we were there!
Tom, Chrissy and Team.
J
Judy1 reviewiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Judy, thank you. Going above and beyond is what we ask of our Team on every job, and I'm glad they delivered it for you. We appreciate you taking the time to leave a review.
Tom, Chrissy and Team.
