Towing service · Jacksonville, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%93+24.3Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 60 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★219 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jay Fam Towing five stars based on 219 reviews, with the owner responding to every comment. Customers frequently cite punctuality, reasonable pricing, and clear communication as key strengths, noting that drivers often arrive quickly for roadside assistance, vehicle transport, and even non-towing tasks like moving storage pods. While most praise the team's professionalism and willingness to offer advice, one low-star review mentions a rude driver who was unfamiliar with local geography, though this appears to be an isolated incident.
Google rating: 5.0 out of 5 from 219 reviews (100% five-star).
Reviews on this page: 220 Google reviews (193 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Towing Service serving Jacksonville, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Jay Fam TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay Fam Towing: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay Fam Towing: 93/100 on this factor. Category median: 89.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay Fam Towing: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay Fam Towing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay Fam Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
220 Google reviews we collected
5.0of 5
5 stars219100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 193 written reviews
99%praise
Praise38499%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1169%
Reasonable531%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10828%
Speed & response8021%
Would recommend6918%
Price & value4913%
Quality & results4512%
Honesty & trust267%
Communication113%
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was friendly, prompt, and careful with my vehicle from pickup to drop-off.”
“…ehicle safely to its destination even though it was after 9 pm he was prompt and quick would recommend…”
“I would recommend them to anyone in Jacksonville, FL needing reliable towing assistance.”
“Jay’s Towing provided excellent service at a very reasonable price for towing my 14ft box truck.”
“Wonderful service He picked My Girl up and brought her back home Safely”
“He turned my awful day around and I am so grateful he was there to help me!”
“If you need a reliable towing company, I would definitely recommend Jay’s Towing for fast, affordable, and dependable service.”
“He was a great communicator and his pricing was more than reasonable.”
People customers mention
Julio9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jay Fam Towing for 7 kinds of job. Pick one to see what they paid and said.
Sway8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Needed a tow because my TRS went out and car wouldn’t start. I knew it was going bad, it was just a matter of time…
I tired clearing the code for easy fix to drive to the mechanic to no avail, so I called Jay. He warned me it might be a couple hours, but called me back and said it would be 15 minutes.
Since the TRS…
Great priceCar towing
J6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Best service and prices in the game! Definitely will
Be a lifetime customer highly recommend !
AlexLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m very satisfied with the help I received from Jay Fam Towing. The team was friendly, prompt, and careful with my vehicle from pickup to drop-off. Their Towing services made a stressful situation much easier to manage. I would recommend them to anyone in Jacksonville, FL needing reliable towing assistance.
Great priceSpecial vehicle towingCar towing
niko2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The operator was curious down to earth and respectable while helping getting my vehicle safely to its destination even though it was after 9 pm he was prompt and quick would recommend
Great priceCar towing
GutterLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jay’s Towing provided excellent service at a very reasonable price for towing my 14ft box truck.
They were professional, responsive, and made the whole process easy from start to finish. If you need a reliable towing company, I would definitely recommend Jay’s Towing for fast, affordable, and dependable service.
Great priceSpecial vehicle towing
CLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
He moved a storage pod for us. Nice guy who took extra time to ensure he did it right.
Needed a tow because my TRS went out and car wouldn’t start. I knew it was going bad, it was just a matter of time…
I tired clearing the code for easy fix to drive to the mechanic to no avail, so I called Jay. He warned me it might be a couple hours, but called me back and said it would be 15 minutes.
Since the TRS went, I tried to find the button to be able to adjust the gears and get it in neutral.
When he arrived he asked me what the issue was so I walked him through the problem. Got it back in park, back in drive, and the back in park and asked me to turn the car on. It cranked right up. *cue the face palm*. We both got a giggle, and I was prepared to pay the $100 tow anyways as he already drove out. Instead, he waived the fee!! I’d give 10 stars if I could!
Price assessment: Great price
Services: Car towing
Response from the owner · 3 days ago
Thank you we appreciate you taking the time to leave us a review .
J M6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
I’m very satisfied with the help I received from Jay Fam Towing. The team was friendly, prompt, and careful with my vehicle from pickup to drop-off. Their Towing services made a stressful situation much easier to manage. I would recommend them to anyone in Jacksonville, FL needing reliable towing assistance.
Price assessment: Great price
Services: Special vehicle towing, Car towing
Response from the owner · 3 weeks ago
Thank you, Alex, for sharing your experience.
We’re glad you were happy with the great pricing and careful handling of your vehicle. It’s great to know our Towing service made the situation easier, and we appreciate your trust in Jay Fam Towing. Thank you for recommending us in Jacksonville, FL.
Christopher Colina4 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
The operator was curious down to earth and respectable while helping getting my vehicle safely to its destination even though it was after 9 pm he was prompt and quick would recommend
Price assessment: Great price
Services: Car towing
Response from the owner · 4 months ago
Thank you Niko Kauhl we really appreciate your business.
David Rodriguez8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Jay’s Towing provided excellent service at a very reasonable price for towing my 14ft box truck.
They were professional, responsive, and made the whole process easy from start to finish. If you need a reliable towing company, I would definitely recommend Jay’s Towing for fast, affordable, and dependable service.
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · 6 months ago
Thank you so much Gutter Pro we really appreciate you taking the time to leave us a review.
Christopher TeresiLocal Guide · 13 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
