iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%72+20.3Replies to reviews 8%20+1.6Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 catering staffiPosition by Experts Score among all companies we track in this category. · better than 21%
4.7★★★★★83 Google reviews · 24 photos
86%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the catering service for its flavorful, fresh food and professional staff who handle setup and cleanup efficiently. Customers highlight the company's responsiveness to new inquiries and ability to accommodate dietary restrictions or special requests for weddings and corporate events. However, some low-rated reviews criticize the business for poor communication regarding existing orders and note concerns about rising prices or inconsistent food quality.
Google rating: 4.7 out of 5 from 83 reviews (86% five-star).
Reviews on this page: 83 Google reviews (65 with written comments, 7 with photos).
Owner responses: the business replied to 29% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Jay's CateringCatering Staff median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Catering: 77/100 on this factor. Category median: 85.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Catering: 72/100 on this factor. Category median: 87.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 63.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Catering: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay's Catering: 20/100 on this factor. Category median: 25.D
20
Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
4.7of 5
5 stars7186%
4 stars45%
3 stars34%
2 stars11%
1 star45%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
94%praise
Praise7994%
Complaints56%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2530%
Quality & results2024%
Would recommend1720%
Speed & response810%
Communication78%
Price & value45%
Honesty & trust34%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I spoke with Savannah and she was very gracious and kind with our ordering and all the questions we had.”
“I yelled at her saying u get dinners at your don't you?”
“I can tell the bar staff did a great job, because those guests were among the happiest, most playful bunch I've been among, and that dance floor did n…”
“We are incredibly appreciative of the entire team and would recommend Jay’s Catering without hesitation :)”
“They were easy to work with, very responsive, and were able to alter the menu to accommodate a variety of food allergies, without compromising the qua…”
“She walked me through options, helped me determine exactly what would work best for our event, and took so much stress off my plate.”
“Their pricing was fair and very transparent, their servers/bartenders were awesome, and everything ran like clockwork for our wedding.”
“When I first reached out, I honestly didn’t even know what I needed.”
People customers mention
Jays7 reviews
Hangar4 reviews
Lauren3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTAM3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We used Jay's Catering for a small wedding. They were easy to work with, very responsive, and were able to alter the menu to accommodate a variety of food allergies, without compromising the quality or taste of the food. The meal received rave reviews from our guests. They were accommodating to our schedule and the…
HHeidiLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the good fortune of live painting a wedding where the bar was serviced by Jay's Catering. I can tell the bar staff did a great job, because those guests were among the happiest, most playful bunch I've been among, and that dance floor did not stop all night! Looking forward to any chance to be in those impeccable vibes again.
BBeverly11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jay’s was wonderful. The meat was perfectly cooked and very flavorful. All the food was ready to serve and beautiful. We will use Jay’s again.
Mmelissa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Just used Jays Catering again for my sons wedding rehersal dinner. The food was wonderful in flavor and presentation. Lance and Lorena were working my event and they made everything a breeze. They were professional and a joy to work with. I didnt have to worry about anything, Lance and Lorena took care of it all. I…
PPatty1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had an incredibly great experience with Jay's Catering! We ordered a good size luncheon to celebrate a loved one's passing and they made it so easy! I spoke with Savannah and she was very gracious and kind with our ordering and all the questions we had. This was the first time ordering from Jay's and we…
LLuzyeLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Jay’s Catering is excellent! My wedding client booked them for a Tuscan buffet + dessert table, and everyone loved their service and quality. Patti Reinitiz went above and beyond in setting up the most delicious dessert selection I have ever tasted at a wedding (and believe me, it is hard to impress me as a pastry…
We used Jay's Catering for a small wedding. They were easy to work with, very responsive, and were able to alter the menu to accommodate a variety of food allergies, without compromising the quality or taste of the food. The meal received rave reviews from our guests. They were accommodating to our schedule and the food arrived hot and ready to serve. Would definitely use them again!
Response from the owner · a month ago
Thank you so much, TAM! Our family is grateful you chose us, and we’re thrilled to hear you enjoyed your celebration. We’d love to welcome you back anytime.
H
Heidi NeilsonLocal Guide · 51 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
I had the good fortune of live painting a wedding where the bar was serviced by Jay's Catering. I can tell the bar staff did a great job, because those guests were among the happiest, most playful bunch I've been among, and that dance floor did not stop all night! Looking forward to any chance to be in those impeccable vibes again.
Response from the owner · a month ago
Thank you for the kind words Heidi! We are so happy to read that you had a great experience with our team. We look forward to working with you again in the future!
B
Beverly11 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Jay’s was wonderful. The meat was perfectly cooked and very flavorful. All the food was ready to serve and beautiful. We will use Jay’s again.
Response from the owner · 2 months ago
Thank you so much, Beverly! Our family is grateful you chose us, and we’re thrilled to hear you enjoyed the food and service. We look forward to serving you again in the future.
S
Sandra GarbaniLocal Guide · 28 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
100% perfect!!!
I don't think I know enough positive words to express my gratitude on how wonderful everything was!
From initially dealing with Samantha on the phone and getting the food ordered to the execution of the party and the cleanup, I can't say enough wonderful things.It was amazing. The food was amazing and tasty and so many compliments from everybody. The three staff members that came top notch wonderful they were so pleasant and hardworking, and I appreciated them so much.
I worked at Ellie's table in san clemente until they closed so when we were going to have the reception at the house, I already knew I was gonna use jay's catering, and you did not disappoint not one bit. I will recommend you to everybody. And if we ever have another party ( 🤗)
, I would definitely use you again.I can't tell you how happy I am.
Thank you.Thank you.Thank you so much .
All the best
Sandra Garbani
Response from the owner · 3 months ago
Thank you so much, Sandra! Our family is grateful you chose us, and we’re thrilled to hear you enjoyed the food and service. We hope to serve you again for future events!
M
melissa welmas2 reviewsiTotal number of Google reviews melissa has written across all businesses on Google Maps, not just this one.
Just used Jays Catering again for my sons wedding rehersal dinner. The food was wonderful in flavor and presentation. Lance and Lorena were working my event and they made everything a breeze. They were professional and a joy to work with. I didnt have to worry about anything, Lance and Lorena took care of it all. I have used Jays for years and will continue to use them for many more.
Response from the owner · 4 months ago
Thank you so much, Melissa! We're deeply honored to have been part of such a meaningful celebration. Lance and Lorena will be thrilled to hear your kind words - they take such pride in making every event special.
- Armand
P
Patty Tsilidas-Veselic1 reviewiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
We had an incredibly great experience with Jay's Catering! We ordered a good size luncheon to celebrate a loved one's passing and they made it so easy! I spoke with Savannah and she was very gracious and kind with our ordering and all the questions we had. This was the first time ordering from Jay's and we weren't sure what to expect, but were so very happy with Savannah, the fellow that delivered and set up for our event, and the great, yummy food! In a time when service doesn't seem to be at the top of many companies ~ we have found that Jay's Catering could teach the class! Very impressed! Thank you All!!
Response from the owner · 8 months ago
Thank you so much, Patty! We're deeply honored to have been part of such a meaningful celebration. Savannah and our delivery team will be thrilled to hear your kind words - they take such pride in making every event special.
- Armand
J
julia Stegeman8 reviewsiTotal number of Google reviews julia has written across all businesses on Google Maps, not just this one.
Jays catering is number one in orange county , its the best
Response from the owner · 8 months ago
Thank you for your 5-star review of Jay's Catering Julia! We are happy to have your support and will continue to uphold the best catering title!
-Armand
L
Luzye PhotographyLocal Guide · 42 reviewsiTotal number of Google reviews Luzye has written across all businesses on Google Maps, not just this one.
Jay’s Catering is excellent! My wedding client booked them for a Tuscan buffet + dessert table, and everyone loved their service and quality. Patti Reinitiz went above and beyond in setting up the most delicious dessert selection I have ever tasted at a wedding (and believe me, it is hard to impress me as a pastry and cake lover myself). Highly recommended!
Response from the owner · 8 months ago
Hello Lucia,
Thank you for the 5-star review and feedback! It's great to hear that you, your client, and guests loved our Tuscan Buffet and desserts. We hope to serve you again!
-Armand
M
Megan Nguyen5 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
We cannot say enough wonderful things about Jay’s Catering! They provided a Tuscan buffet for our wedding with 130 guests, along with kids’ meals, full linen service, and bar service—and everything was absolutely seamless from start to finish. The food was delicious, beautifully presented, and we received so many compliments from our guests.
A huge shoutout to Brittany, who helped us through the planning process and brought every detail to life with so much care and expertise. And another heartfelt thank you to Theresa, who was so present, thoughtful, and attentive on the day of our event.
We are incredibly appreciative of the entire team and would recommend Jay’s Catering without hesitation :)
Response from the owner · 8 months ago
Hello Megan,
Thank you so much for your Jay's Catering review. We are happy to see that you and your guests enjoyed our food and services!
K
Kara Roeder2 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
We used Jay’s Catering for our Christmas Dinner event of 200 people, and I cannot express how impressed we were! The food was absolutely delicious, every single dish was fresh and a huge hit with our guests. We received countless compliments throughout the night.
A special shoutout to Samantha, who made the entire planning process unbelievably easy. When I first reached out, I honestly didn’t even know what I needed. She was incredibly patient, kind, and so knowledgeable. She walked me through options, helped me determine exactly what would work best for our event, and took so much stress off my plate. Her professionalism and warmth made all the difference.
From start to finish, Jay’s Catering delivered excellence. The food, the service, the communication—it was all outstanding. We will absolutely be using them again for future events. Highly, highly recommend!
Response from the owner · 8 months ago
Hello Kara,
Thank you so much for your Jay's Catering review. We are happy to see that you and your guests enjoyed our food and services!
