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Jerrell’s Plumbing Service

Plumber · Irving, TX · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 120 plumbersPosition by Experts Score among all companies we track in this category. · better than 98%
5.0 ★★★★★ 166 Google reviews · 9 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
$228typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Jerrell’s Plumbing Service at a glance

Customers consistently highlight the punctuality, professional communication, and fair pricing associated with Jerrell’s Plumbing Service in Irving, TX. Reviewers frequently describe the technicians as knowledgeable and reliable, noting that the company handles a wide range of issues, including sewer unclogging, water heater installation, and complex pipe repairs, often with quick response times. The high rating reflects satisfaction with the thoroughness of the work and the clarity provided during service, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 166 reviews (100% five-star).
  • Reviews on this page: 166 Google reviews (130 with written comments, 1 with photos).
  • Owner responses: the business replied to 19% of reviews.
  • Most recent review: October 7, 2026.
  • Service: Plumber serving Irving, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other plumbers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.

Satisfaction100Reliability99Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 100 (median 91)Reliability: 99 (median 88)Craft & service: 99 (median 95)Value: 100 (median 100)Momentum: 100 (median 100)
Jerrell’s Plumbing ServicePlumbers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jerrell’s Plumbing Service: 100/100 on this factor. Category median: 91.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jerrell’s Plumbing Service: 99/100 on this factor. Category median: 88.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jerrell’s Plumbing Service: 99/100 on this factor. Category median: 95.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jerrell’s Plumbing Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jerrell’s Plumbing Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–

Bar = this company · dark tick = category median.

Star ratings

166 Google reviews we collected

  • 5 stars166100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 130 written reviews

  • Praise224100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1565%
  • Reasonable835%
  • Overpriced00%
  • Not sure00%
$228-51% vs typical plumbers

Middle half of what 12 customers paid ($54–$351) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4922%
  • Speed & response4621%
  • Quality & results4520%
  • Price & value2813%
  • Would recommend2511%
  • Honesty & trust209%
  • Communication115%

What customers talk about

We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He is very knowledgeable & professional and does excellent work.”
  • “The dig quickly revealed that this could be a much larger problem, especially because there was a leaking joint encased in two intersecting concrete b…”
  • “Excellent service everything done in a timely and professional way as always.”
  • “We don't trust anyone else he is dependable and affordable.”
  • “I would highly recommend Daniel and Jerrell's Plumbing!”
  • “It’s rare to find someone you can trust so easily with home repairs, and we’re very glad we found him.”
  • “The plumber was very knowledgeable about what he was doing and he explained everything that he had to do.”

People customers mention

  • Daniel 16 reviews
  • Plumber 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Jerrell’s Plumbing Service for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Kathryn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Daniel is the best plumber around. He is persistent in locating and solving problems in our 67 year old pipes. He will always be OUR plumber!

Paid $200–400Great price
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been using Daniel Scribner and Jerrell's Plumbing for over 30 years. He is very knowledgeable & professional and does excellent work. I would highly recommend Daniel and Jerrell's Plumbing! Replaced Sump pump that he had put in Feb. 2016.

Paid $400–600Great price
SandyLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Needed my sewer unclogged and Daniel came right out and took care of the problem on a late Saturday evening. Very reasonable charge for such a late call.

Paid $200–400Great price
LindaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always prompt. Does a great job and works clean. Checks everything. Always pretty easy to get an appointment. They are my go to plumbers.

Paid $200–400Reasonable price

Photos

Customer reviews

5.0 ★★★★★ 166 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cathy Masterson11 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Daniel is the best! He can diagnose any plumbing issue. He gets right to work and gets the job done.

  • Price assessment: Reasonable price
  • Services: Toilet repair, Shower installation
Response from the owner · a year ago

You are too kind. Thank you.

Kathryn Kaufhold11 reviewsTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Daniel is the best plumber around. He is persistent in locating and solving problems in our 67 year old pipes. He will always be OUR plumber!

  • Price assessment: Great price
  • Price: $200–400
L S W2 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always does a great job...

  • Price assessment: Great price
  • Price: $1–200
David Berry4 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been using Daniel Scribner and Jerrell's Plumbing for over 30 years. He is very knowledgeable & professional and does excellent work. I would highly recommend Daniel and Jerrell's Plumbing! Replaced Sump pump that he had put in Feb. 2016.

  • Price assessment: Great price
  • Price: $400–600
kristina Lowe10 reviewsTotal number of Google reviews kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Daniel is the best! Have used him for almost 20 years and never been disappointed! Knowledgeable trustworthy and fair prices.

  • Price assessment: Reasonable price
Rebecca Crawford2 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and quality repairs!

  • Price assessment: Great price
  • Price: $1–200
Sandy LoydLocal Guide · 138 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed my sewer unclogged and Daniel came right out and took care of the problem on a late Saturday evening. Very reasonable charge for such a late call.

  • Price assessment: Great price
  • Price: $200–400
vicki warner12 reviewsTotal number of Google reviews vicki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent experience with Jerrell's Plumbing. Very knowledgeable and professional and would highly recommend.

Julia FriedlLocal Guide · 19 reviewsTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After we had some foundation work done, we had a huge failure on our plumbing test. We needed a drain pipe repaired under the master bathroom, and we wanted to avoid all the dust that comes with jackhammering through the floor. Jerrell's had the best price by far to do the repair with 10 ft of tunneling under the house. When the break was exposed, it was massive -- 3 separate breaks around a fitting, with part of it up in the concrete slab. The dig quickly revealed that this could be a much larger problem, especially because there was a leaking joint encased in two intersecting concrete beams of the foundation. Daniel figured out a way to reroute the pipe and avoid jackhammering through those beams -- thankfully, we had other existing pipes configured in such a way to allow this alternate routing to work out. Daniel did have to go through the floor, but he was very precise, did not make a mess, and was able to stay within the confines of where the toilet base covered up the entire opening -- so no new tile had to be laid! Bravo, Daniel!

  • Price assessment: Great price
  • Price: $2,000+
Response from the owner · 2 months ago

Thank you for the wonderful review. I am so happy I was able to solve this issue for you.

Donna Littleton3 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service everything done in a timely and professional way as always. I always know when Daniel is on the job it will be done right.

Jerrell’s Plumbing Service on Google Maps →

Business details