Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts
Google reviewers rate Jessie's Salon 4.8 out of 5 based on 388 reviews, with the owner responding to all feedback. Clients frequently praise the staff's friendly demeanor, affordable pricing, and ability to handle complex services like color, extensions, and cuts for various hair types. Positive comments often highlight the welcoming atmosphere and the team's willingness to accommodate walk-ins or last-minute requests. However, a recurring criticism involves communication errors, such as missed phone calls, scheduling conflicts, or stylists failing to follow specific instructions regarding hair length and texture.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
388 Google reviews we collected
Phrases our text analysis found in 348 written reviews
What customers reported paying
Middle half of what 132 customers paid ($27–$132) · gold mark = category median.
How often each topic comes up in the written reviews
We read 348 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is kind and warm and there’s always something fun or silly going on between the stylists.”
“…o get a trim because I love my hair so much and she acted completely rude and arrogant while she chopped and chopped.…”
“Danni did an excellent job with my haircut and was a pleasure to talk with.”
“It was a horrible and extremely uncomfortable experience.”
“I wish I could rate this salon higher than 5 stars!”
“I will not return to Jessie's Salon due to overbooking, as well as a horrible bang trim despite having no problems prior to the day I was overbooked.”
“I was surprised at how affordable the service was and will be back!”
“She over charged my sister for the appointment when she only did a peekaboo coloring and cut.”
“She listened, and gave me exactly what I wanted, I feel and look fabulous.”
“I felt genuinely at ease, and in such a great mood leaving yesterday my hair looks amazing and I couldn't be happier.”
“As I got desperate I posted in a fb group about looking for anyone willing to take the job and Jessie gave me a quick response and appointment.”
“My stylist was late.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jessie's Salon for 8 kinds of job. Pick one to see what they paid and said.
Danni did an excellent job with my haircut and was a pleasure to talk with. I was surprised at how affordable the service was and will be back!
My hair dresser was Juliana! I got calico hair done which is very tedious but she did amazing! Near the end she seemed really excited to see the results. Very nice. Iove my hair!!! I've gotten so many compliments.
I’ve been going to Jessie‘s for several years and every single time I go is an incredible experience. I love that the Salon is run by all women.. I’ve had stellar haircuts from Lisa, Juliana, Ashley, who did an incredible job on my braids, and Jade.
My sister got her hair done by Karen. She did a vibrant color on her hair and had to touch up her bleaching. When she did that she gave my sister chemical burns. She didn’t schedule a consultation to make a plan of how to go about achieving what my sister wanted, or how much time it would take. Considering she was a…
Grew it out for about 4 months had like 4 inches of hair around everywhere showed her two photos asked for about half an inch grabbed trimmers and started chopping, took off like 3 inches horrible didn't listen to a thing i said disappointing does not know how to cut wavy/curly medium hair
My kids and I have gone to Jessie’s since they opened. They are amazing. Great cuts, perfect color, and Jessie goes out of her way to be sure her customers are happy. But beyond high quality service, I frequently tell my husband it’s one of my favorite places to go. Everyone is kind and warm and there’s always…
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 129 | $27–$53 |
| Hair coloring | 98 | $101–$214 |
| Hairstyling | 75 | $27–$66 |
| Hair highlighting | 33 | $123–$214 |
| Blowouts | 18 | $41–$109 |
| Bang trim | 14 | — |
| Kids' cuts | 14 | $17–$35 |
| Perms | 12 | — |
4.8 ★★★★★ 388 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Danni did an excellent job with my haircut and was a pleasure to talk with. I was surprised at how affordable the service was and will be back!
I had a really great haircut here previously—honestly, even better than what I usually get from my regular hairdresser. The second time I came, there was no walk-in availability, so the third time I made sure to schedule my appointment well in advance, washed my hair beforehand, and super excited. Unfortunately, this time was a completely different experience. I was assigned a hairdresser who, from what I could tell, had only done a couple of haircuts before mine. She had to ask other people twice about how to cut my hair, and midway through the haircut, I became so uncomfortable that I seriously considered leaving. Eventually, two other people came over to rescue. Between them, they may have cut my hair five cuts, and I was told that it was done. It was a horrible and extremely uncomfortable experience. What I don't understand is why I was assigned someone who clearly seemed inexperienced, especially when this is a professional salon. I had specifically scheduled my appointment ahead of time, so I expected a much better experience. Am I really that special that I needed to be the practice haircut? Unfortunately, I left very disappointed.
Hello there. Although we appreciate your feedback, we'd also like to correct you. It seems you have never been new somewhere as an employee? Or don't remember being trained, or training anyone. When we have a new stylist we let them work on our clients, knowing they are capable. Our training strategy is that our more experienced stylists check the haircut before the client pays and leaves the salon. That way we can be sure it was an acceptable haircut (even and what the client asked for.) Nowhere here did you say the haircut was horrible, you only talked about being uncomfortable that your stylist was new. We know we do good work and that we have amazing stylists. All if us were new once. We all had to learn, and we will give that back to the new and upcoming stylists. Someone did that for us, we will continue to do so. I'm sorry you couldn't feel comfortable enough to ask for someone you had seen previously when you made this haircut appointment in advance. We hope you find somewhere to go to in the future that only hires stylists that know everything. Have a great day:-)
never answer the phone
The voicemail states if we are busy to leave a voicemail and we will get back to you. We are booked solid (which shows that we are great, unlike the review you are leaving). If you don't leave a message, nobody knows you called. Which you didn't do. So thanks for the feedback. We will be sure to leave a note in the computer for next time you call:-) Have a great day.
My hair dresser was Juliana! I got calico hair done which is very tedious but she did amazing! Near the end she seemed really excited to see the results. Very nice. Iove my hair!!! I've gotten so many compliments.
Thank you so much! Julianna is amazing. We appreciate your feedback!
New to town & landed @ this gem based soley off their Reviews & Vibe! These ladies are awesome! Do yourself a favor & schedule up w Julianna before she books out! See ya soon!
Thank you so much! Julianna is amazing! Welcome to town, we appreciate you!
I’ve been going to Jessie‘s for several years and every single time I go is an incredible experience. I love that the Salon is run by all women.. I’ve had stellar haircuts from Lisa, Juliana, Ashley, who did an incredible job on my braids, and Jade.
Thank you Emily! We appreciate you!
My sister got her hair done by Karen. She did a vibrant color on her hair and had to touch up her bleaching. When she did that she gave my sister chemical burns. She didn’t schedule a consultation to make a plan of how to go about achieving what my sister wanted, or how much time it would take. Considering she was a new client for her, these things should’ve taken place. She over charged my sister for the appointment when she only did a peekaboo coloring and cut. I 100% do not recommend, very unprofessional.
Hi there. Thank you for the feedback. Our salon doesn't generally schedule a consultation. We do them as our appointments are scheduled. Our colors are scheduled 3/4 hours as needed. She's been there before, so Karen assumed she knew how long she was there last time. She was charged more this appointment because she got green removed to refresh the purple. That is an extra step the previous stylist didn't do. That costs more. I would never imagine getting a chemical burn and not showing the owner. Id love to see photo's. She did a bleach wash to remove the green. That wasn't on the scalp. A peekaboo is a strip. She got the entire back of the head ears down to the neck. I'm sorry you were disappointed. She is able to ask for any stylist she wants. Karen was who was available the day she came in. I apologize that they were not a good match. All reviews help future clients in choosing a stylist and service. We appreciate it! Feel free to reach me at the salon with further questions/to show me photos you can stop in. 775-737-9303 Thanks!
Julianne did exactly what I wanted! I highly recommend her.
Julianna is amazing! We appreciate you, and are so glad you love it!
Grew it out for about 4 months had like 4 inches of hair around everywhere showed her two photos asked for about half an inch grabbed trimmers and started chopping, took off like 3 inches horrible didn't listen to a thing i said disappointing does not know how to cut wavy/curly medium hair
Hi there. I do not see your name in the computer. Please let us know when you were here and who cut your hair or else I'm sorry, you may have the wrong salon.
My kids and I have gone to Jessie’s since they opened. They are amazing. Great cuts, perfect color, and Jessie goes out of her way to be sure her customers are happy. But beyond high quality service, I frequently tell my husband it’s one of my favorite places to go. Everyone is kind and warm and there’s always something fun or silly going on between the stylists. It’s just a really nice energy in there and I always feel better walking out than I did walking in. I’ve sent dozens of family members and friends to Jessie’s over the years and they all report the same. Highly recommend!
Thank you so much Judy! We appreciate you, your family, your friends, and your kind words!
Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts
