Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the Cedar Rapids location for its rapid service, often completing oil changes and additional repairs like tire rotations in under twenty minutes. Staff are described as friendly, professional, and knowledgeable, with several reviewers noting an absence of aggressive upselling. However, a recurring criticism involves pricing, with some customers reporting costs higher than local dealerships and dissatisfaction with incomplete complimentary services such as vacuuming or fluid top-offs.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,021 Google reviews we collected
Phrases our text analysis found in 766 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 766 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always quick and the employees are always very nice”
“Friendly, knowledgeable staff makes getting your oil change fast and easy.”
“I don't recommend this Marion location is not friendly and seems sketchy people, oil change doesn't take long time and extra diagnostic so for you inf…”
“They always do good work and are very fast and helpful”
“Worst service ever.”
“I enjoyed quick and professional service at a reasonable price.”
“Our last oil change was very expensive it seemed ,haven' t checked invoice just got synthetic oil change over $120.”
“Would recommend this location in the Cedar Rapids/Marion area.”
“…as leaking oil they hadn't tighten the filter enough will not go back would not recommend…”
“This is the ONLY location for Jiffy Lube I trust 100%”
“The staff explained everything they thought was needed.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jiffy Lube for 3 kinds of job. Pick one to see what they paid and said.
This is my go to place for oil changes!! The guys are always so friendly and quick!
On top of oil change, I had my tires rotated & wipers replaced. 8 was out in under 15 minutes. They had several technicians on hand. It was like having a pit crew at the race track. The gentleman that checked me in gave me options of what I needed & didn't try to oversell me. Very professional service and polite. I…
Less than 10minutes for my oil change. Great service for quick turnaround. Much appreciated.
They are super friendly and as a first time customer, the experience was so easy. Pulled in, someone greeted me as I opened the door, and I was on my way in less than a half hour.
Great friendly service and fast! Plus... they saved us the time and changed our burnt out headlight!! Plus topped off radiator fluid for a fair price. Thank you all for your great service.
Staff quick, efficient and friendly. In and out in under 20 min and they were fairly busy!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 366 | — |
| Air & cabin filter replacement | 62 | — |
| Tires | 26 | — |
4.7 ★★★★★ 1,021 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always quick and the employees are always very nice
Great service!
Friendly, knowledgeable staff makes getting your oil change fast and easy.
We're overjoyed to hear you had a great experience at Jiffy Lube! Thank you for taking the time to share your feedback.
Excellent service. Always is at this location.
We're delighted to hear you had a great experience at Jiffy Lube. Thank you for your positive feedback!
This is my go to place for oil changes!! The guys are always so friendly and quick!
We are happy to hear about your positive experience at Jiffy Lube. Thank you for your feedback!
Outstanding experience
Thank you for choosing Jiffy Lube.
I was treated very well, and the work was done very efficiently.
Toni, thank you for your kind words. It's great to hear you had a positive experience with our efficient service. We strive to provide quality oil changes and excellent customer care.
Oil change in under an hour, nice
Thanks for the positive feedback on our quick service.
20 years and no complaints.
Thanks for the great review, John. We’re pleased to hear about your 20 years of positive experience with our oil change services. Your continued trust means a lot.
Always great service!
Thanks for sharing your experience, James. Great service is what we strive for at Jiffy Lube Marion. We look forward to seeing you again for your next oil change!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
