Oil change service · Chico, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%97+13.7Replies to reviews 7%84+5.9Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 76%
4.7★★★★★615 Google reviews · 11 photos
85%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jiffy Lube in Chico, CA, 4.7 out of 5 based on 615 reviews, with the owner responding to 87% of feedback. Customers frequently cite quick service times, friendly staff, and fair pricing for oil changes, inspections, and additional tasks like vacuuming. However, some low-star reviews highlight issues with aggressive upselling, missed mechanical problems, or discrepancies regarding parts used during service.
Google rating: 4.7 out of 5 from 615 reviews (85% five-star).
Reviews on this page: 615 Google reviews (472 with written comments, 1 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 23, 2026.
Service: Oil Change Service serving Chico, California.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Jiffy LubeOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube: 86/100 on this factor. Category median: 84.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube: 84/100 on this factor. Category median: 76.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jiffy Lube: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube: 84/100 on this factor. Category median: 59.A
84
Bar = this company · dark tick = category median.
Star ratings
615 Google reviews we collected
4.7of 5
5 stars52385%
4 stars549%
3 stars132%
2 stars51%
1 star203%
Praise vs complaints
Phrases our text analysis found in 472 written reviews
98%praise
Praise74998%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price8930%
Reasonable19665%
Overpriced52%
Not sure114%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response24933%
Staff & attitude24432%
Quality & results12717%
Price & value476%
Honesty & trust395%
Would recommend395%
Communication192%
What customers talk about
We read 472 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The associates were extremely thorough, efficient and very courteous!”
“I was greeted quickly, work was done quickly, everyone was very nice.”
“and I told him I have a video I could send him but Bryan the owner yelled at me and said that he has video too!”
“They have taken care of my car and past cars basic needs and do an excellent job.”
“Went there this morning and got terrible service, both guys I talked to smelled like weed, didn’t check transmission fluid, brake fluid, washer fluid,…”
“If you’re looking for great quality service at a fair price Jiffy Lube is the only place to go.”
“too expensive, not going back”
“The only place I Trust locally and Very friendly crew”
“And then laughed at me and told me I was calling them liars and starts laughing at me, he continue to demand to know my mechanics name and tell me its…”
“I recommend this location to anybody needing their services.”
“Stay away if you value your automobile.”
“They explain what needs to be done and let me decide what I want to do”
People customers mention
Dame11 reviews
Blvd8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jiffy Lube for 8 kinds of job. Pick one to see what they paid and said.
TinaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The service was great! The associates were extremely thorough, efficient and very courteous! I was in and out in 20 minutes. It was even faster than any dealership I've been to recently!
Great priceOil change
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I was greeted quickly, work was done quickly, everyone was very nice. I would recommend this location. I don't trust just anyone with my truck.
Reasonable priceOil change
Johnathon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience at this Chico location. The crew got me right in to change my oil. They were friendly and professional. If you’re looking for great quality service at a fair price Jiffy Lube is the only place to go.
Reasonable priceOil change
Draugnaustaunikun2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Great service
Kept trying to sell things we didn't need. Stuff they could have checked themselves with their own expertise if we needed it rather than to allow bumbling fools agree to waste extra money over things they don't understand and don't need.
Reasonable priceOil change
AngieLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I only take my vehicle to this Jiffy Lube. Staff is always friendly and they get the job done quickly. I can take my vehicle there during my lunch hour. I'm in and out of there with enough time to still grab some lunch. I highly recommend this place!
Reasonable priceOil changeService not listed
ChristinaLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional staff always fast, super friendly and to get the job done for a reasonable price
The service was great! The associates were extremely thorough, efficient and very courteous! I was in and out in 20 minutes. It was even faster than any dealership I've been to recently!
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a day ago
Tina, we’re glad to hear about your speedy experience! Thanks for visiting Jiffy Lube Chico and for sharing your feedback. Safe travels!
Michael Sayre3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great experience at this Chico location. The crew got me right in to change my oil. They were friendly and professional. If you’re looking for great quality service at a fair price Jiffy Lube is the only place to go.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Johnathon, we're glad to hear you had such a positive experience with our team! We appreciate your recommendation and look forward to serving you again at Jiffy Lube Chico. Safe travels!
Draugnaustaunikun Hymnphoo2 reviewsiTotal number of Google reviews Draugnaustaunikun has written across all businesses on Google Maps, not just this one.
Great service
Kept trying to sell things we didn't need. Stuff they could have checked themselves with their own expertise if we needed it rather than to allow bumbling fools agree to waste extra money over things they don't understand and don't need.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Thank you for sharing your feedback. While we're happy you received great service, we understand your concern with upselling. We'll pass this along to our team. Thank you for choosing Jiffy Lube Chico!
brendan fayLocal Guide · 23 reviewsiTotal number of Google reviews brendan has written across all businesses on Google Maps, not just this one.
I only take my vehicle to this Jiffy Lube. Staff is always friendly and they get the job done quickly. I can take my vehicle there during my lunch hour. I'm in and out of there with enough time to still grab some lunch. I highly recommend this place!
Price assessment: Reasonable price
Services: Oil change, Service not listed
Service duration: 0–30 min
Response from the owner · a week ago
Angie, thank you for your loyal business and sharing your kind words about our team! We look forward to seeing you next time at Jiffy Lube Chico! Safe travels!
Christina MessinaLocal Guide · 43 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
I've been visiting Jiffy Lube on Notre Dame Blvd for years, even though I live in Paradise where there's also a location. Every time, the service and speed have been consistently excellent, and I truly appreciate their care and efficiency.
Response from the owner · 2 weeks ago
We appreciate your loyalty and the excellent feedback for our team. Thank you for choosing Jiffy Lube Chico on Notre Dame Blvd! We look forward to your next visit.
