Joel Hancock9 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service was superb and the staff was friendly!
- Services: Oil change
Jiffy Lube Oil Change
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 160 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 79%
4.8 ★★★★★ 706 Google reviews · 24 photos
90%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
Jiffy Lube Oil Change at a glance
Customers frequently cite fast service times, friendly staff, and thorough explanations of the work performed as primary positives. Recurring themes include efficient oil changes and emissions testing, with many noting the convenience of the location and the absence of aggressive upselling. Common criticisms involve confusing pricing structures, perceived overcharging for additional fluids, and instances of slow service or poor communication during wait times.
- Google rating: 4.8 out of 5 from 706 reviews (90% five-star).
- Reviews on this page: 706 Google reviews (542 with written comments, 10 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 8, 2026.
- Service: Oil Change Service serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube Oil Change: 86/100 on this factor. Category median: 83.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube Oil Change: 84/100 on this factor. Category median: 77.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jiffy Lube Oil Change: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube Oil Change: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube Oil Change: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube Oil Change: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
706 Google reviews we collected
- 5 stars63590%
- 4 stars385%
- 3 stars81%
- 2 stars81%
- 1 star172%
Praise vs complaints
Phrases our text analysis found in 542 written reviews
- Praise82398%
- Complaints182%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2534%
- Reasonable4662%
- Overpriced23%
- Not sure11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude27332%
- Speed & response24729%
- Quality & results16219%
- Would recommend506%
- Price & value465%
- Honesty & trust364%
- Communication273%
What customers talk about
We read 542 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service were very nice, & they did an excellent job.”
“Quick and easy, great location near the highway, but off the beaten path”
“Slow.”
“very professional and respectful - excellent service!”
“Worst part is they made me detach my small trailer and park it before they came up and talked to me.”
“…onds which is weird because it took 2 guys pulling on a wrench but i highly recommend this location thanks everyone…”
“Please Avoid this place.”
“Experienced, friendly, reasonable, and give a reliable service.”
“*** Again, go some where else where you won’t ripped off and get taken advantage of!”
“Id say most every time they mechanics are honest and dont try to upsell just cause and that type of transparency definitely makes me come back cause a…”
“The agents were great and explained every step of the oil change and ensured that oil was actually in the car before I pulled off.”
People customers mention
- Rashad 7 reviews
- Tyler 6 reviews
- Clay 6 reviews
- Springs 5 reviews
- Nikki 5 reviews
- Valvoline 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jiffy Lube Oil Change for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The best group I’ve ever been around. Knowledgeable,friendly,and kind. Highly recommended
Vivian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The agents were great and explained every step of the oil change and ensured that oil was actually in the car before I pulled off. They also had me to check the site for coupons and saved me $26 on the over all cost. Thank u jiffy lube on Northside (Powers Ferry).
Davina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They always have excellent customer service. And the staff is always super friendly.
Reasonable price
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were quick and efficient. It was an oil change, brake light replacement and emissions test. Very kind crew and I will return. Thank you!
Great priceOil changeService not listed
William9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
every time I come into Jiffy Lube, everybody is extremely friendly, very courteous, very professional and extremely knowledgeable. They don't oversell you nothing and they are extremely helpful. Highly recommended.
Madeline7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Terrific people, Rashad was super nice. Always go there for my car inspections.
Great priceAuto engine diagnostic
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 157 | — |
| Air & cabin filter replacement | 35 | — |
| Tires | 12 | — |
| Auto engine diagnostic | 11 | — |
| Exhaust | 3 | — |
| Transmission | 2 | — |
| Air conditioning | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 706 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
David Graham7 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job and quickly.
- Services: Oil change
Response from the owner · a week ago
Thank you, David, for your kind review! We're thrilled to hear that you were pleased with the quick and efficient service at our Jiffy Lube location. We look forward to serving you again in the future! - Maria W.
peyton mcwhirter6 reviewsTotal number of Google reviews peyton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick service. Curious and helpful.
- Price assessment: Reasonable price
- Services: Oil change
Response from the owner · 6 months ago
Thank you, Peyton, for your review! We're glad to hear you appreciated the quick service at our Jiffy Lube location. We hope to see you again soon for your next oil change. - Maria W.
Tyler Martin3 reviewsTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best group I’ve ever been around. Knowledgeable,friendly,and kind. Highly recommended
Response from the owner · 3 weeks ago
Thank you, Tyler, for your wonderful review! We're thrilled to hear that you found our team knowledgeable, friendly, and kind. We appreciate your recommendation and look forward to serving you again at our Jiffy Lube location. - Maria W.
Jacob Cackett4 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleToo expensive
Response from the owner · 3 weeks ago
Thank you for your feedback, Jacob. We appreciate your input and understand your concern regarding pricing. We hope to provide you with a satisfactory experience on your next visit to our Jiffy Lube location. - Maria W.
MikeLocal Guide · 330 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTheir team jumped in and had me out in 15 mins.....they did an excellent job.
Response from the owner · 3 weeks ago
Thank you, Mike, for your fantastic review! We're thrilled to hear that our team at the Jiffy Lube location was able to provide you with quick and excellent service. We look forward to serving you again in the future! - Maria W.
Wade Hammett1 reviewTotal number of Google reviews Wade has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service were very nice, & they did an excellent job.
Response from the owner · 3 weeks ago
Thank you, Wade, for your kind review! We are thrilled to hear that you had a positive experience at our Jiffy Lube location. We look forward to serving you again in the future. - Maria W.
Tracey Taylor6 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Service 👍 Manager Ken is great 👍
- Price assessment: Reasonable price
- Service duration: 0–30 min
Response from the owner · 4 months ago
Thank you, Tracey, for your wonderful review! We're thrilled to hear you had a great experience at our Jiffy Lube location. We look forward to serving you again in the future! - Maria W.
Josh Howard1 reviewTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job. They were fast and friendly.
- Services: Air & cabin filter replacement, Oil change
Response from the owner · a month ago
Thank you, Josh, for your kind words and the 5-star rating! We're delighted to hear that our team at the Jiffy Lube location provided fast and friendly service. We look forward to serving you again in the future! - Maria W.
Rell1651 reviewTotal number of Google reviews Rell165 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
- Price assessment: Great price
- Services: Oil change
- Service duration: 0–30 min
Response from the owner · a month ago
Thank you, Rell, for your wonderful review! We're thrilled to hear you had a great experience at our Jiffy Lube location. We look forward to serving you again in the future! - Maria W.
Business details
- Address: 5640 Northside Dr NW, Atlanta, GA 30328
- Phone: (770) 690-0200
- Website: jiffylube.com
- Service area: Atlanta, GA