Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Jim Dorsey and Son, Inc. 4.8 out of 5 based on 808 reviews, noting that the owner replies to 93% of feedback. Customers frequently praise the company for punctual arrivals, clear communication, and professional handling of HVAC and plumbing repairs, including furnace installations and leak fixes. However, several low-star reviews criticize high pricing for minor jobs, unapproved invoices, and difficulties obtaining quotes or resolving warranty issues.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
808 Google reviews we collected
Phrases our text analysis found in 610 written reviews
Price verdicts customers left with their Google review
Middle half of what 188 customers paid ($340–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 610 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everybody here at this company are always professional and very well educated and polite!”
“” This was never disclosed beforehand and felt dismissive, misleading, and unprofessional.”
“He arrived on time, was polite, listened to the problem and then went right to diagnosing.”
“I called service and the phone attendee said she would contact the technicians for next steps but never returned my call.”
“Shaun did an exceptional job repairing our furnace.”
“Terrible, came to my house for an estimate and I never heard anything back no estimate was ever given to me.”
“Would 100% recommend and utilize this company again!”
“Do not recommend calling for small jobs unless you enjoy a 2,000% markup on parts cost.”
“…quickly and efficiently and did everything he could to keep the cost reasonable and on the lower end of the estimate for the customer who is an elderl…”
“wayyyy overpriced to replace and also don't think quality work done attached too far back.”
“Very polite & explained to me why it was leaking & showed me what he replaced.”
“They have not followed up regarding rebates and have left this customer ‘hanging out to dry’.”
“Great service very knowledgeable I felt comfortable and could trust what they were saying they were efficient and on time.”
“They did not show up when scheduled, technician not trust worthy says one thing then another.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job. Pick one to see what they paid and said.
Everybody here at this company are always professional and very well educated and polite! I have used them for Plumbing and I have used them for heat pump repair and they always knock it out of the park. They’re very clean, very organized and very knowledged
I had a very good experience with Dorsey & son. Kyle came to fix a leak under the sink in my half bathroom. He was excellent. Very polite & explained to me why it was leaking & showed me what he replaced. He did a great job! I highly recommend Dorsey & Son.
simple bidet replacement .. which is already done half way through .. wayyyy overpriced to replace and also don't think quality work done attached too far back.
Happy with the service Brad provided from Jim Dorsey & Son. He arrived on time, was polite, listened to the problem and then went right to diagnosing. He kept systematically working at it until the problems were resolved and the boiler was running properly again. Will definitely hire them in the future for any…
Great service very knowledgeable I felt comfortable and could trust what they were saying they were efficient and on time.
Quick, clean, professional and expertise service! Will definitely be using Jim Dorsey & Sons again.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 76 | $37–$406 |
| Heating system repair | 70 | $429–$1.4k |
| Heating system maintenance | 48 | $54–$454 |
| Water heater installation | 39 | $1.2k–$2.5k |
| Installation | 33 | — |
| A/C system maintenance | 29 | $54–$457 |
| Heating system installation | 27 | $826–$2.8k |
| A/C system repair | 23 | $83–$1.3k |
4.8 ★★★★★ 808 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Everybody here at this company are always professional and very well educated and polite! I have used them for Plumbing and I have used them for heat pump repair and they always knock it out of the park. They’re very clean, very organized and very knowledged
I had a very good experience with Dorsey & son. Kyle came to fix a leak under the sink in my half bathroom. He was excellent. Very polite & explained to me why it was leaking & showed me what he replaced. He did a great job! I highly recommend Dorsey & Son.
Thank you so much for your wonderful review, Dianne! We're thrilled to hear about your positive experience with Kyle. It’s great that he was able to explain the leak and provide such excellent service. Your recommendation means a lot to us! If you need any more plumbing assistance in the future, don’t hesitate to reach out!
simple bidet replacement .. which is already done half way through .. wayyyy overpriced to replace and also don't think quality work done attached too far back.
Hi Anil, Thank you for sharing your feedback. We're sorry to hear that the experience didn't meet your expectations. Our pricing was provided before the work began, and we're glad we were able to step in quickly and help complete the installation. Since the bidet was supplied by the customer, its design and positioning options were determined by the product itself. Those requirements must be adhered to or you'd have even bigger problems. Our goal is always to leave you in a better position than we came -- and complete the job to ensure you won't have issues when we leave. We take pride in the quality of our work and always strive to provide professional, reliable service. We appreciate the opportunity to help and are sorry the value didn't meet your expectations. If you have any further concerns about the installation, please contact our office. We'd welcome the opportunity to discuss them with you.
Happy with the service Brad provided from Jim Dorsey & Son. He arrived on time, was polite, listened to the problem and then went right to diagnosing. He kept systematically working at it until the problems were resolved and the boiler was running properly again. Will definitely hire them in the future for any future issues or projects. Appreciate Brads service, skills and advice.
This is really great to hear. Thank you for taking the time to share about working with us, and for your feedback about how the experience was. We're thrilled that Brad met your expectations. Very happy we could help!
The technician Joe was very nice and helpful.
Thank you, Jonathan! We really appreciate you letting us know! We'll share that with Joe. Thanks for working with us.
Shaun did an exceptional job repairing our furnace.
So happy to hear that, Debbie! Thank you for the wonderful recommendation!
It is always a wonderful experience when dealing with anyone of Jim Dorsey's employees.
Thank you, Kathleen! We love working with you and are so grateful for the excellent review and glowing recommendation!!
Great service very knowledgeable I felt comfortable and could trust what they were saying they were efficient and on time.
This means the world to us, Judy! Thank you for sharing and thank you for trusting us. Happy we could help!
Just had my home converted from oil to gas with Jim Dorsey and Son. Excellent service and they did a great job cleaning the area after removing my old system. I had gotten other prices but went with the reviews. I made a great choice. This is the only plumber I will be using in the future. Update**" 10/5/2026 Still have the same heating system they installed! Still works fantastic!! Had an addition put on and needed to split a zone. Jim Dorsey and sons came out, split the zone. Cost less than the quote from Gem and was done in a day! Best install and service ❤️
We are incredibly thrilled to hear this, Karen! Thank you so much for sharing about your experience and for the glowing review! It means the world to us that you chose to work with us again and trust us with your home service needs. It was a pleasure and we're so happy we could help! Thank you for your continued support!
Very knowledgeable and quick to respond when I had an issue with my heating system.
Thank you,we appriciate it!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
