Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jim Dorsey and Son, Inc.

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim Dorsey and Son, Inc. is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 84% of drain cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim Dorsey and Son, Inc. is better than 87% of drain cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 90% of drain cleaning services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim Dorsey and Son, Inc. is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 93% of drain cleaning services.A
93

Reviews for your job

Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.

Jim Dorsey and Son, Inc. for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.77
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$406
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 77 Google reviews tagged “HVAC system maintenance” · showing 40

Kenneth20 hours ago★★★★★

Everybody here at this company are always professional and very well educated and polite! I have used them for Plumbing and I have used them for heat pump repair and they always knock it out of the park. They’re very clean, very organized and very knowledged

Paid $200–400Reasonable priceHVAC system maintenance
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

The technician Joe was very nice and helpful.

Paid $200–400OverpricedHVAC system maintenance
Debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Shaun did an exceptional job repairing our furnace.

Paid $200–300Great priceHVAC system maintenanceHeating system repair
Kathleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

It is always a wonderful experience when dealing with anyone of Jim Dorsey's employees.

Reasonable priceHVAC system maintenanceHeating system installationInstall thermostat
judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service very knowledgeable I felt comfortable and could trust what they were saying they were efficient and on time.

Paid $400–600HVAC system maintenance
DavidLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★

Big thanks to Amanda for calling us back and understanding! I'll keep it short..lol First guy out was Joe — an old-school cat! This guy definitely has years of experience under his belt and i felt warm and comfortable.".no point intended" he's got this!. I was actually surprised by how quickly he seemed frustrated…

Paid $400–600Not sureHVAC system maintenance
Elise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ed was great and informative.

Paid $800–1,000Not sureHVAC system maintenance
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Eddy was very knowledgeable, and helped us to make a decision on our air conditioner. Dorsey and Sons gave us a competitive quote, which we accepted, and Eddy and Shawn were here within a week (very quick considering it was the hottest week of the year) and installed a new system. These two men did an excellent job…

Paid $2,000+Reasonable priceHVAC system maintenance
Nelson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional. Did a great job..

Paid $600–800Reasonable priceHVAC system maintenance
linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Absolutely the nicest people. Quick and efficient. Timely and professional. Will certainly recommend you to anyone who is in need.

Paid $2,000+Reasonable priceHVAC system maintenance
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Dorsey responds quickly to my needs, The plumbers know what they are doing and also explain why and what they have to to do! Always informative! I’m confident that the job is well done! Adam and Jack did a great job and left the basement very clean!👍👏👏👏

Paid $400–600Reasonable priceHeating system installationService not listed
LeslieLocal Guide · 177 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Ed at Dorsey plumbing, it's very professional efficient and pleasant to be around.

HVAC system maintenance
Fred1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our mini split system was not working. Dorsey Plumbing was quick to come-to look at the system and repair before a big heatwave. Jon and Nate were very professional and efficient. Explained everything that was done.

Paid $2,000+Not sureHVAC system maintenance
LouisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I just wanted to thank Brad and his sidekick for all the maintenance work they performed on our Radiant Boiler(s) and System. I am very grateful that I can rely on Jaye Dorsey and his crew for all my HVAC needs.

Paid $2,000+Reasonable priceHVAC system maintenance
Patti9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Justin was great, had all supplies he needed for the job, very thorough and answered all my questions.

Paid $400–600Great priceHVAC system maintenance
Jean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jim Dorsey & Son were great. They were prompt, courteous, & knowledgeable. I would recommend them to everyone

Paid $500–600Reasonable priceHVAC system maintenanceHeating system repair
Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

showed up on time. was friendly and explained everything

HVAC system maintenanceA/C system maintenance
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jim Dorsey and Sons is a reliable, ethical company that provides services at reasonable prices. I highly recommend them for all your HVAC and water heater needs.

Paid $300–400Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast and efficient thank you

Paid $400–500OverpricedHVAC system maintenance
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Extremely good customer service and Shaun always does a thorough and incredible job!

Paid $200–300Reasonable priceHVAC system maintenance
GaryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always Friendly and efficient technicians and receptionist. On

Paid $200–300Reasonable priceHVAC system maintenance
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They've been great helping me repair and maintain my system! Justin is great to work with.

Paid $900–1,000Reasonable priceHVAC system maintenanceHeating system repair
Kelly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kyle was great! Professional and very knowledgeable. Would suggest everyone use Jim Dorsey and Son Inc. Great overall experience.

Paid $300–400Reasonable priceHVAC system maintenance
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The service was fast and excellent, with explanations as the problem was diagnosed.

Paid $300–400Reasonable priceHVAC system maintenance
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service. Professional and respectful of our property

Paid $300–400Great priceHVAC system maintenance
Keith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Professional, responsive, and appreciative of customer loyalty and concerns.

HVAC system maintenance
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I have been working with Dorsey for over 15 years now. I had Eddie and Shaun at quite a few of my locations, very knowledgeable, funny, great personality, just all around great guys, but work hard and get the job done. And that also goes for the rest of the technicians they have working, just a good company to work with.

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I highly recommend Jim Dorsey & Son, Inc. Their technician Joe Luiz arrived with in the time frame given by the office to figure out why our furnace wasn't working when the temperatures were in the single digits. He was very professional and knowledgeable and explained what the problem was in layman's terms and how…

Paid $900–1,000Reasonable priceHVAC system maintenanceHeating system repairHVAC duct & vent installation
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Here on time. Walked me through his plan. Updated me with his findings. Completed the work timely. Walked me through his testing. Gave me som insight to improve my home heating. What more could he do?

Paid $300–400Great priceHVAC system maintenanceHeating system repairHeating system maintenance
Nicholas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional. Very courteous.. Very thorough.. asked me if I had anything concerns or questions.

Paid $300–400Reasonable priceHVAC system maintenance
Nina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service! Joe was terrific and thoroughly described the work to be done.

Reasonable priceHVAC system maintenance
ALocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I recently moved into a new home and needed to set up service for my HVAC system. After doing some research, I chose Jim Dorsey & Son—and I’m so glad I did. Scheduling an appointment was incredibly easy, and Joe and Greg were outstanding. They were polite, professional, and took the time to answer all of my…

HVAC system maintenance
Scot1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service fast, reliable and made sure I was taken care of,on a cold Saturday

Paid $200–300Great priceHVAC system maintenance
Bill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ed is great! Send him back in the spring,

Paid $400–500Reasonable priceHVAC system maintenance
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent service, very knowledgeable, professional and efficient. Definitely recommend!

Reasonable priceHVAC system maintenance
William4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tom and Dante were great. They answered all my questions and removed the heater very quickly. They patched the wall and left the area cleaner than they found it. They were professional and got the job done right. Thanks guys!

Paid $600–700Great priceHVAC system maintenance
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very good to work with

Paid $400–500Great priceHVAC system maintenanceHeating system maintenance
Jeffrey13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great place to deal with. Honest. Fair. Responsive.

Water heater installationHVAC system maintenanceA/C system maintenance
Alice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe was very professional and explain exactly what needed to be done. Very happy with the service

HVAC system maintenanceHeating system repairService not listed
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technicians were knowledgeable, friendly and hard working. It's obvious they take pride in their work. I wouldn't hesitate to request them again.

Paid $400–500Reasonable priceHVAC system maintenance

Show more HVAC system maintenance reviews (37 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance76$37–$406
Heating system repair70$429–$1.4k
Heating system maintenance48$54–$454
Water heater installation39$1.2k–$2.5k
Installation33—
A/C system maintenance29$54–$457
Heating system installation27$826–$2.8k
A/C system repair23$83–$1.3k

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