Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jim Dorsey and Son, Inc.

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim Dorsey and Son, Inc. is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 84% of drain cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim Dorsey and Son, Inc. is better than 87% of drain cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 90% of drain cleaning services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim Dorsey and Son, Inc. is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 93% of drain cleaning services.A
93

Reviews for your job

Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.

Jim Dorsey and Son, Inc. for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$654
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “HVAC system repair”

Skip5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brad was super knowledgeable of Mitsubishi mini-splits and was very thorough on maintaining the system. The cleaning made a huge improvement in airflow and temp actually came down to cool. Very satisfied and great person to work with

Reasonable priceHVAC system repair
Bruce10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I'm a regular customer of Jim Dorsey and Son's. They installed a new furnace and air conditioner about 5 years ago. Recently, my air conditioner's condenser fan was not working very well. I called Jim Dorsey and Son's and they came out, right away, and installed a hard start kit, which fixed the problem.

Reasonable priceHVAC system repair
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly next day appointment fixed my problem and explained it thoroughly to me. I would definitely recommend him

Great priceHVAC system repair
Debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin was absolutely great, took his time, answered all my questions and went over everything he did. Price was very reasonable, will definitely use Jim Dorsey & Son again

A/C system maintenanceHVAC system repairA/C system repair
K211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent all-around service. Technicians are professional and friendly.

A/C system maintenanceHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality
mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceHVAC system repair

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance76$37–$406
Heating system repair70$429–$1.4k
Heating system maintenance48$54–$454
Water heater installation39$1.2k–$2.5k
Installation33—
A/C system maintenance29$54–$457
Heating system installation27$826–$2.8k
A/C system repair23$83–$1.3k

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