Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jim Dorsey and Son, Inc.

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim Dorsey and Son, Inc. is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 84% of drain cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim Dorsey and Son, Inc. is better than 87% of drain cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 90% of drain cleaning services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim Dorsey and Son, Inc. is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 93% of drain cleaning services.A
93

Reviews for your job

Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.

Jim Dorsey and Son, Inc. for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$826–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Heating system installation” · showing 20

Kathleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

It is always a wonderful experience when dealing with anyone of Jim Dorsey's employees.

Reasonable priceHVAC system maintenanceHeating system installationInstall thermostat
Tamara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job

Paid $2,000+Reasonable priceHeating system installation
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Dorsey responds quickly to my needs, The plumbers know what they are doing and also explain why and what they have to to do! Always informative! I’m confident that the job is well done! Adam and Jack did a great job and left the basement very clean!👍👏👏👏

Paid $400–600Reasonable priceHeating system installationService not listed
WendyP5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jim Dorsey and Son was great to work with. Pricing was better than another competitor. This project was a big expense so wanted to choose the right company. They were on time, clean and my husband was very pleased with the job they did. Our brand new heating and hot water system is working great. Everything was as described in the quote.

Paid $2,000+Reasonable priceHeating system installation
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jim Dorsey and Sons technicians just completed an install of a new propane furnace and a new AC unit. They were very professional and friendly. Went over the whole process and asked if I had any questions, which they answered. They took away the old systems and cleaned up nicely. I recommend this company to anyone. Very pleased.

Paid $2,000+Reasonable priceInstallationHeating system installationHVAC duct & vent installation
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I appreciate the follow up that I received from Dorsey after a furnace installation that experienced a minor blip. Someone was here first thing in the morning to diagnose the problem and implement the correction. This is a sign of a good company. When you find someone you can trust, you hang onto them.

Reasonable priceHeating system installationService not listed
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I have been working with Dorsey for over 15 years now. I had Eddie and Shaun at quite a few of my locations, very knowledgeable, funny, great personality, just all around great guys, but work hard and get the job done. And that also goes for the rest of the technicians they have working, just a good company to work with.

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Chukwuma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

To keep it short for readers/potential customers: Jack, Cory, and Vinny were professional, on time, and did an excellent job replacing my heating system. Everything went smoothly with no issues. Highly recommend.

Customer photo from Chukwuma's reviewCustomer photo from Chukwuma's review
Paid $1,000+Great priceInstallationHeating system installationInstall thermostat
Audrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great job...Thank you!

Paid $1,000+Reasonable priceHeating system installation
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The installation went great. The lead technician Jon was courteous, knowledgeable and detail oriented. His assistant was equally knowledgeable and courteous. They arrived on time and cleaned up before they left. They do great work

Great priceHeating system installation
Jeffrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brad and the rest of the of the Jim Dorsey technicians did an awesome job installing my gas boiler. They were courteous and kind and knowledgeable. I would recommend them to anyone with HVAC needs.

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Scott8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone I worked with at Jim Dorsey and Sons was great. From Tom in Sales to Brad in the Field and Amanda in the office. Great company! I would highly recommend them.

Water heater installationHeating system installation
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I like working with Jim Dorsey & Sons. It's like working with a neighbor that you trust. I will certainly be using them again.

InstallationHeating system installationInstall AC
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The servicemen were very helpful and explained to me aspects of my heating and water heater that was very valuable to know

Heating system installation
Pamerson9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin the technician is a true professional and explained all the work and needed maintenance on the system. Great work and very friendly and courteous throughout.

Heating system maintenanceHeating system installationHeating system repair+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service when I called the office, prompt and reasonable estimate by Matt. Hard working and knowledgeable crew, Jacob and Colin did a great job replacing the gas and heating plumbing in my basement. I highly recommend this business.

Heating system installationRepair HVACWater heater repair+ Responsiveness+ Punctuality+ Quality
DIANE5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great! They even finished early. We got mini-split system and could not be happier. Love it. Very professional, very neat and would highly recommend them.

Heating system installation+ Responsiveness+ Quality+ Professionalism
K211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent all-around service. Technicians are professional and friendly.

A/C system maintenanceHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality
Debby12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Beyond professional Called and asked for service and they sent someone right away. Very understanding and wouldn’t go to anyone else !! If I could give 10 stars , I would !! Thank you Dorsey Plumbing and Heating

Heating system installation+ Responsiveness+ Punctuality+ Quality
RicoEdited a year ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceA/C system repairInstallationHeating system installation

Show more heating system installation reviews (7 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance76$37–$406
Heating system repair70$429–$1.4k
Heating system maintenance48$54–$454
Water heater installation39$1.2k–$2.5k
Installation33—
A/C system maintenance29$54–$457
Heating system installation27$826–$2.8k
A/C system repair23$83–$1.3k

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