Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jim Dorsey and Son, Inc.

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim Dorsey and Son, Inc. is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 84% of drain cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim Dorsey and Son, Inc. is better than 87% of drain cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 90% of drain cleaning services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim Dorsey and Son, Inc. is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 93% of drain cleaning services.A
93

Reviews for your job

Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.

Jim Dorsey and Son, Inc. for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.70
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$429–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 70 Google reviews tagged “Heating system repair” · showing 20

bigdog51772 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Happy with the service Brad provided from Jim Dorsey & Son. He arrived on time, was polite, listened to the problem and then went right to diagnosing. He kept systematically working at it until the problems were resolved and the boiler was running properly again. Will definitely hire them in the future for any…

Paid $400–600Reasonable priceHeating system repair
Debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Shaun did an exceptional job repairing our furnace.

Paid $200–300Great priceHVAC system maintenanceHeating system repair
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very knowledgeable and quick to respond when I had an issue with my heating system.

Heating system repair+ Punctuality+ Professionalism
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Shaun Vernazzaro is a great tech . It took him no time to figure out the problem and solve it. We have had Jim Dorsey & Sons install a new furnace when we bought our home and when the a/c unit broke they installed a new one . I only have them do the yearly maintenance on our systems. I know we can trust their service. I highly recommend Jim Dorsey & Sons .

Heating system repair
Jean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jim Dorsey & Son were great. They were prompt, courteous, & knowledgeable. I would recommend them to everyone

Paid $500–600Reasonable priceHVAC system maintenanceHeating system repair
Sharon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’ve used this company for a variety of plumbing, heating, and A/C work over the years, and they’ve always been reliable, professional, and easy to work with. They show up when they say they will, do solid work, and have helped us with everything from plumbing repairs to servicing our oil burner and A/C. It’s nice to have a company you can count on.

Reasonable priceA/C system maintenanceHeating system repairWater heater repair
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jim Dorsey and Sons is a reliable, ethical company that provides services at reasonable prices. I highly recommend them for all your HVAC and water heater needs.

Paid $300–400Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Wonderful service. Emergency call. Excellent service as always.

Paid $500–600Great priceHeating system repair
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They've been great helping me repair and maintain my system! Justin is great to work with.

Paid $900–1,000Reasonable priceHVAC system maintenanceHeating system repair
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

After years of dealing with my furnace that only wanted to work when if felt like it, Jim Dorsey and Son came out and diagnosed my issues by Joe and Brad came by today and went above and beyond besides just replacing the burners. He leveled out my whole furnace, cleaned and inspected the inside, outside, and…

Paid $400–500Great priceHeating system repair
Ray5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Justin was outstanding would not leave without me having heat.Justin went above and be on his job talk to me every step that he was doing . Because of Justin I have no problem's with my furnace.. I will be getting a new furnace this summer because of Jim Dorsey team Thank you again Justin I cannot thank you…

Paid $900–1,000Reasonable priceHeating system repair
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I have been working with Dorsey for over 15 years now. I had Eddie and Shaun at quite a few of my locations, very knowledgeable, funny, great personality, just all around great guys, but work hard and get the job done. And that also goes for the rest of the technicians they have working, just a good company to work with.

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Justin was awesome! Very patient figuring out the problem with our furnace on this cold night. Thank you so much!

Paid $300–400Reasonable priceHeating system repairHeating system maintenance
Clementine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ed A. Was incredibly polite and explained issues. Very neat and completed the work as promised. Thank you for you reliable services.

Paid $300–400Great priceHeating system repairHeating system maintenance
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I highly recommend Jim Dorsey & Son, Inc. Their technician Joe Luiz arrived with in the time frame given by the office to figure out why our furnace wasn't working when the temperatures were in the single digits. He was very professional and knowledgeable and explained what the problem was in layman's terms and how…

Paid $900–1,000Reasonable priceHVAC system maintenanceHeating system repairHVAC duct & vent installation
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Justin is a great technician and straight to the point of what we needed. Price was great , trustworthy which is a piece of mind when having repairs done. Thanks again

Paid $700–800Reasonable priceHeating system repair
ScottLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This is another service that once again meets and exceeds expectation. Always polite and responsive which are important to me. @Ed Almeida very professional and courteous. Attention to detail and points out the little things to avoid headaches further down the line. I highly recommend their services as a residential customer.

Paid $200–300Reasonable priceA/C system maintenanceHeating system repairA/C system repair
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Woke up at 5am cold with no heat. Called Jim Dorsey & Sons and left a message at 5:30am. Received a call back at 6:30am with an appointment scheduled between 12-3pm same day. Brad arrived around 1, diagnosed the problem and left to get the required part. He was back in less than 90 mins and by 4pm we had heat again.…

Paid $800–900Great priceHeating system repair
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Here on time. Walked me through his plan. Updated me with his findings. Completed the work timely. Walked me through his testing. Gave me som insight to improve my home heating. What more could he do?

Paid $300–400Great priceHVAC system maintenanceHeating system repairHeating system maintenance
Ginny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Technician Joe Curley and Greg Marshall arrived in a timely manner to deal with my furnace “no heat” issue. Very happy with their professionalism and willingness to rectify problem. Would HIGHLY recommend Jim Dorsey & Sons!

Paid $200–300Reasonable priceHeating system repair

Show more heating system repair reviews (50 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance76$37–$406
Heating system repair70$429–$1.4k
Heating system maintenance48$54–$454
Water heater installation39$1.2k–$2.5k
Installation33—
A/C system maintenance29$54–$457
Heating system installation27$826–$2.8k
A/C system repair23$83–$1.3k

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