Jim Dorsey and Son, Inc.
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews
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Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.
Jim Dorsey and Son, Inc. for heating system repair
Clear ✕All 70 Google reviews tagged “Heating system repair” · showing 60
Happy with the service Brad provided from Jim Dorsey & Son. He arrived on time, was polite, listened to the problem and then went right to diagnosing. He kept systematically working at it until the problems were resolved and the boiler was running properly again. Will definitely hire them in the future for any…
Shaun did an exceptional job repairing our furnace.
Very knowledgeable and quick to respond when I had an issue with my heating system.
Shaun Vernazzaro is a great tech . It took him no time to figure out the problem and solve it. We have had Jim Dorsey & Sons install a new furnace when we bought our home and when the a/c unit broke they installed a new one . I only have them do the yearly maintenance on our systems. I know we can trust their service. I highly recommend Jim Dorsey & Sons .
Jim Dorsey & Son were great. They were prompt, courteous, & knowledgeable. I would recommend them to everyone
We’ve used this company for a variety of plumbing, heating, and A/C work over the years, and they’ve always been reliable, professional, and easy to work with. They show up when they say they will, do solid work, and have helped us with everything from plumbing repairs to servicing our oil burner and A/C. It’s nice to have a company you can count on.
Jim Dorsey and Sons is a reliable, ethical company that provides services at reasonable prices. I highly recommend them for all your HVAC and water heater needs.
Wonderful service. Emergency call. Excellent service as always.
They've been great helping me repair and maintain my system! Justin is great to work with.
After years of dealing with my furnace that only wanted to work when if felt like it, Jim Dorsey and Son came out and diagnosed my issues by Joe and Brad came by today and went above and beyond besides just replacing the burners. He leveled out my whole furnace, cleaned and inspected the inside, outside, and…
Justin was outstanding would not leave without me having heat.Justin went above and be on his job talk to me every step that he was doing . Because of Justin I have no problem's with my furnace.. I will be getting a new furnace this summer because of Jim Dorsey team Thank you again Justin I cannot thank you…
I have been working with Dorsey for over 15 years now. I had Eddie and Shaun at quite a few of my locations, very knowledgeable, funny, great personality, just all around great guys, but work hard and get the job done. And that also goes for the rest of the technicians they have working, just a good company to work with.
Justin was awesome! Very patient figuring out the problem with our furnace on this cold night. Thank you so much!
Ed A. Was incredibly polite and explained issues. Very neat and completed the work as promised. Thank you for you reliable services.
I highly recommend Jim Dorsey & Son, Inc. Their technician Joe Luiz arrived with in the time frame given by the office to figure out why our furnace wasn't working when the temperatures were in the single digits. He was very professional and knowledgeable and explained what the problem was in layman's terms and how…
Justin is a great technician and straight to the point of what we needed. Price was great , trustworthy which is a piece of mind when having repairs done. Thanks again
This is another service that once again meets and exceeds expectation. Always polite and responsive which are important to me. @Ed Almeida very professional and courteous. Attention to detail and points out the little things to avoid headaches further down the line. I highly recommend their services as a residential customer.
Woke up at 5am cold with no heat. Called Jim Dorsey & Sons and left a message at 5:30am. Received a call back at 6:30am with an appointment scheduled between 12-3pm same day. Brad arrived around 1, diagnosed the problem and left to get the required part. He was back in less than 90 mins and by 4pm we had heat again.…
Here on time. Walked me through his plan. Updated me with his findings. Completed the work timely. Walked me through his testing. Gave me som insight to improve my home heating. What more could he do?
Technician Joe Curley and Greg Marshall arrived in a timely manner to deal with my furnace “no heat” issue. Very happy with their professionalism and willingness to rectify problem. Would HIGHLY recommend Jim Dorsey & Sons!
Outstanding customer service and professionalism! Joe has serviced my heating system since 2009…first time for a no heat call. Did an amazing job, heat restored along with piece of mind!!!
⭐️⭐️⭐️⭐️⭐️ Joe and Greg did an excellent job working on my boiler heating system. They were very knowledgeable, friendly, and polite, and everything was explained clearly. I couldn’t be happier with the service. Highly recommend!
Showed up and was very professional. Love the text messages that show who the tech is. Thank you for getting my heat back up and running.
Joe and his helper was very knowledgeable and professional. They assessed the issue and fixed the issue. We discussed replacing a main shutoffs to my unit in the future.
Shawn came quickly when we had no heat and was able to trouble-shoot the problem. All parts needed to fix the problem were on hand. I was happy to not have to schedule another day for the fix. Well prepared and well informed.
Ed was punctual and he called me to announce he was on his way. Very courteous, he quickly identified the issue, made the necessary repairs and kept me informed during the process. He made sure everything was in good working condition before he left. Ed did a great job, my house is warm again. Thank you!!!
I had an emergency with my furnace, found my basement flooded this morning. I called Dorsey and Son before 8am this morning. Even though they didn't have any availability until tomorrow, Melissa was nice enough to inform me if they have any cancelations they will squeeze me in. Thank Goodness there was and Joe…
Outstanding service and professionalism.
Great place to deal with. Honest. Fair. Responsive.
Joe was very professional and explain exactly what needed to be done. Very happy with the service
I have been having problems with getting technicians to come and service my combination boiler I called Jim Dorsey and son and they sent a great technician Justin very professional and courteous explained his diagnosis in a language I could understand and repaired the boiler I highly recommend this company if you need heating and hot water services
Justin was Dependable and professional. Will use again! Thank you Rick
I will only use dorsey plumbing and heating they always do a professional job
The gentleman was great! Fast, courteous and very professional. Thank you so much!
The sensor I needed was replaced, no problems
Justin the technician is a true professional and explained all the work and needed maintenance on the system. Great work and very friendly and courteous throughout.
I've hired Dorsey & Sons many times over the course of more than twenty years, and they've always been professional, courteous, reliable, and --best of all -- when they fix something, they do it right, so it stays fixed. Love the new addition of texting when the plumber is on the way, so I'm not waiting around unnecessarily.
10/10 would use again
Justin came to the house and fixed the problem with the heater very quickly. I liked that the company texted me to let me know who would be coming to the house. I was very happy and will use Jim Dorsey & Son for my future needs and would be happy to recommend them as well.
I called them on a Saturday night offered to come right away. Told them it could wait. Sent a tech over on Sunday received a text with a 2 hour window. The tech arrived was polite very thorough and had my heat up and running in no time. Thank you so very much for being caring, professional and timely
I ABSOLUTELY LOVE THEM!! I would never be able to thank them enough, after having a terrible experience with another plumber they came to the rescue. Justin is very knowledgeable, professional and friendly he was always in a good mood and happy to answer all the questions we had. Also, the staff in the office is…
FIND ANOTHER PLUMBER! 1 Star for front office. 5 stars for plumbers. I've used Dorsey for many years with high quality performance. Until recently. The new front office acts as a stonewall preventing timely response. On numerous recent occasions I called with an emergency and was told that the "next available…
First time calling Jim Dorsey & Son. Our Triangle Tube boiler failed Sunday morning - leaving us with no automatic heat or hot water. We had alternative heat - but no hot water. After asking around, we were pointed to JimDorsey & Son. A phone call Monday noontime resulted in an appointment for Tuesday, first any…
Eddie solved a problem that multiple HVAC contractors could not solve. I was having issues with my heating system that kept my home really cold. I was quoted insane prices to fix it. I replaced the parts these "technicians" told me were the problem and it didn't even fix it. I called Jim Dorsey and Son for…
Fantastic workers who were upfront and quick. Great value and extremely reasonable pricing. Would highly recommend.
Very professional amend prompt. Explained issue and how it would be fixed.
Always on time, polite and professional from the office staff to the field techs. Will recommend to others.
Jim Dorsey and Son has been indispensable to us for the care and feeding of our complex HVAC system. We’ve had a lot of issues, particularly with the furnace and they’ve been wonderful and prompt with getting us up and running again. We can’t thank them enough.
Everything worked out great called with issue Monday morning issue solved by 2:00 Pm same day Thanks
I can't say enough about this company they are hands down the best heating & ac company period. Look no further on time great prices and friendly reliable service at its finest also wanted to thank the tech who came to my house THANK YOU!!!!!
On March 5, 2021 a tech came to look at our Lenox furnace that was making noise during start up. He gve us his opinion on the issue and stated some of the venting should be replaced and would return to take measurements for the materials. Days passed and no contact was made with what they were doing, when or what…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 76 | $37–$406 |
| Heating system repair | 70 | $429–$1.4k |
| Heating system maintenance | 48 | $54–$454 |
| Water heater installation | 39 | $1.2k–$2.5k |
| Installation | 33 | — |
| A/C system maintenance | 29 | $54–$457 |
| Heating system installation | 27 | $826–$2.8k |
| A/C system repair | 23 | $83–$1.3k |
