Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jim Dorsey and Son, Inc.

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim Dorsey and Son, Inc. is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 84% of drain cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim Dorsey and Son, Inc. is better than 87% of drain cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 90% of drain cleaning services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim Dorsey and Son, Inc. is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 93% of drain cleaning services.A
93

Reviews for your job

Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.

Jim Dorsey and Son, Inc. for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Installation” · showing 20

Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Quick, clean, professional and expertise service! Will definitely be using Jim Dorsey & Sons again.

Paid $400–600Reasonable priceInstallation
Charlotte's1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Joe Curley was great!

Paid $400–500Reasonable priceInstallationService not listed
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jim Dorsey and Sons technicians just completed an install of a new propane furnace and a new AC unit. They were very professional and friendly. Went over the whole process and asked if I had any questions, which they answered. They took away the old systems and cleaned up nicely. I recommend this company to anyone. Very pleased.

Paid $2,000+Reasonable priceInstallationHeating system installationHVAC duct & vent installation
Jeanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional. Courteous, and prompt.

Paid $300–400Reasonable priceInstallation
Natalie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The new sink looks beautiful and works great! Very courteous service! Thank you!

Customer photo from Natalie's reviewCustomer photo from Natalie's review
Paid $1,000+Great priceInstallation
Ed1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great job done by Kyle and Isaac! Very polite and courteous. Highly recommend Dorsey for all plumbing and heating needs.

Paid $200–300Reasonable priceInstallation
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I have been working with Dorsey for over 15 years now. I had Eddie and Shaun at quite a few of my locations, very knowledgeable, funny, great personality, just all around great guys, but work hard and get the job done. And that also goes for the rest of the technicians they have working, just a good company to work with.

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Chukwuma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

To keep it short for readers/potential customers: Jack, Cory, and Vinny were professional, on time, and did an excellent job replacing my heating system. Everything went smoothly with no issues. Highly recommend.

Customer photo from Chukwuma's reviewCustomer photo from Chukwuma's review
Paid $1,000+Great priceInstallationHeating system installationInstall thermostat
Marley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had Jim Dorsey & Son replace all of our Commercial rooftop HVAC units (5 units in total) Derek and his crew were efficient, clean, respectful and knowledgeable. They came out to evaluate what was needed and provided a quote within a reasonable time, answered any questions we had and Tom even came back to double…

Installation
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Colin and Dante were great. I was in a tough spot with my water system and they came right away and put in a solid solution to my problem. Definitely will use them in the future.

Paid $500–600Reasonable priceInstallation
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great quick service.will use again.friendly n respectful.

Paid $200–300Reasonable priceInstallation
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I like working with Jim Dorsey & Sons. It's like working with a neighbor that you trust. I will certainly be using them again.

InstallationHeating system installationInstall AC
DanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These guys were great. Replaced the Hvac and corrected its position from the original poorly installed system from another company. Highly recommend!

Installation+ Professionalism
Ricky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jim Dorsey and Son installed ductless mini splits for us in 2019. They were incredibly responsive, had very clear communication, and all their technicians and sales reps were professional. They have come back to perform a repair and battled the manufacturer for me when they found a defect. I would highly recommend Jim Dorsey and Son to family and friends!

Ductless heating & A/C servicesHVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Professionalism
robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been J. Dorsey customers for years and they have always responded when needed. We just have more ductless AC added to our home and the team did a great job! The crew is polite and helpful and do great work. Thank you!!

Ductless heating & A/C servicesInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Good guys and fair prices.

Ductless heating & A/C servicesInstallation
Lynda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They disconnected my dishwasher and propane oven so the could be removed and new delivered. They came back the following morning to install the new dishwasher and oven. Took all the packing materials, answered my questions, very polite. I will use them in the future. Thank you!

Installation+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company to deal with. Quality repairs and installations.

HVAC duct & vent installationInstallation+ Punctuality+ Quality+ Professionalism
Agata8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I ABSOLUTELY LOVE THEM!! I would never be able to thank them enough, after having a terrible experience with another plumber they came to the rescue. Justin is very knowledgeable, professional and friendly he was always in a good mood and happy to answer all the questions we had. Also, the staff in the office is…

Heating system maintenanceInstall thermostatWater heater installation+ Responsiveness+ Punctuality+ Quality
K211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent all-around service. Technicians are professional and friendly.

A/C system maintenanceHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality

Show more installation reviews (13 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance76$37–$406
Heating system repair70$429–$1.4k
Heating system maintenance48$54–$454
Water heater installation39$1.2k–$2.5k
Installation33—
A/C system maintenance29$54–$457
Heating system installation27$826–$2.8k
A/C system repair23$83–$1.3k

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