Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jim Dorsey and Son, Inc.

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 808 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim Dorsey and Son, Inc. is better than 88% of drain cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 84% of drain cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim Dorsey and Son, Inc. is better than 87% of drain cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 90% of drain cleaning services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim Dorsey and Son, Inc. is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim Dorsey and Son, Inc. is better than 93% of drain cleaning services.A
93

Reviews for your job

Customers hired Jim Dorsey and Son, Inc. for 8 kinds of job.

Jim Dorsey and Son, Inc. for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Repair HVAC”

Charlie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called with my problem and got scheduled in immediately. Ed and crew came in and diagnosed the issue with a fix right away. Before I knew it the work was done in under and hour! Quick, reliable and friendly! Highly recommend!

Reasonable priceRepair HVAC
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jim Dorsey and Sons is a reliable, ethical company that provides services at reasonable prices. I highly recommend them for all your HVAC and water heater needs.

Paid $300–400Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I have been working with Dorsey for over 15 years now. I had Eddie and Shaun at quite a few of my locations, very knowledgeable, funny, great personality, just all around great guys, but work hard and get the job done. And that also goes for the rest of the technicians they have working, just a good company to work with.

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Jeffrey13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great place to deal with. Honest. Fair. Responsive.

Water heater installationHVAC system maintenanceA/C system maintenance
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was very experienced and friendly. I would use again. I recommend this company for HVAC problems / repairs.

A/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Glad I called and they came out and figured my heater issue quickly. TYVM

Repair HVAC+ Responsiveness+ Punctuality+ Quality
lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used them twice in 2 yrs due to an old furnace not working. Their knowledge and expertise were outstanding ! Both times they knew exactly what was wrong and fixed my furnace without any problms. I asked for business card and now they are my go to professionals. Thank you for your excellent service. I would highly recommend them for any job!!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe came out to try and fix my furnace that makes clicking noises when it turnd on and i knew that it was not going to act up while he was here...very nice guy and professional, Thank You

Repair HVAC
DavidLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service when I called the office, prompt and reasonable estimate by Matt. Hard working and knowledgeable crew, Jacob and Colin did a great job replacing the gas and heating plumbing in my basement. I highly recommend this business.

Heating system installationRepair HVACWater heater repair+ Responsiveness+ Punctuality+ Quality
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you for repairing our air conditioning unit on short notice and in the midst of a heat wave. Thank you Amanda for your understanding of our unique living situation and for sending Eddy who was professional, knowledgeable and patient answering all of our questions. Will definitely call them again for our future…

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Leanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jim Dorsey and Son has been indispensable to us for the care and feeding of our complex HVAC system. We’ve had a lot of issues, particularly with the furnace and they’ve been wonderful and prompt with getting us up and running again. We can’t thank them enough.

A/C system maintenanceHeating system maintenanceHVAC system maintenance
BrandonLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can't say enough about this company they are hands down the best heating & ac company period. Look no further on time great prices and friendly reliable service at its finest also wanted to thank the tech who came to my house THANK YOU!!!!!

Heating system repairRepair HVACService not listed
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Repair HVAC
NateLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system installationWater heater installationInstallation+ Responsiveness+ Punctuality+ Quality
Kristin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
JustinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness+ Punctuality+ Quality

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance76$37–$406
Heating system repair70$429–$1.4k
Heating system maintenance48$54–$454
Water heater installation39$1.2k–$2.5k
Installation33—
A/C system maintenance29$54–$457
Heating system installation27$826–$2.8k
A/C system repair23$83–$1.3k

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