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JJ Cleaning LLC

Janitorial service · Cedar Rapids, IA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 157 window cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 46%
4.9 ★★★★★ 111 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review

JJ Cleaning LLC at a glance

Google reviewers rate JJ Cleaning LLC 4.9 out of 5 based on 111 reviews, noting the owner responds to 95% of feedback. Customers frequently cite professional conduct, punctuality, and thorough results for window cleaning, soft washing, and office janitorial services. Recurring themes include efficient communication, attention to detail, and reasonable pricing. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.

  • Google rating: 4.9 out of 5 from 111 reviews (97% five-star).
  • Reviews on this page: 111 Google reviews (87 with written comments, 1 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 11, 2026.
  • Service: Window Cleaner serving Cedar Rapids, Iowa.

Data from Google, last updated November 2, 2026.

Score profile vs other window cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction96Reliability94Craft & service99Value100Momentum100Replies to reviews99Satisfaction: 96 (median 97)Reliability: 94 (median 97)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 99 (median 85)
JJ Cleaning LLCWindow Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JJ Cleaning LLC: 96/100 on this factor. Category median: 97.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JJ Cleaning LLC: 94/100 on this factor. Category median: 97.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JJ Cleaning LLC: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JJ Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JJ Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JJ Cleaning LLC: 99/100 on this factor. Category median: 85.A
99

Bar = this company · dark tick = category median.

Star ratings

111 Google reviews we collected

  • 5 stars10897%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 87 written reviews

  • Praise178100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results5531%
  • Staff & attitude4022%
  • Would recommend3218%
  • Speed & response2212%
  • Price & value127%
  • Honesty & trust95%
  • Communication84%

What customers talk about

We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “JJ Cleaning’s team is reliable, professional, and consistently does a thorough job.”
  • “They go above and beyond and are so respectful of our property.”
  • “I truly appreciate their hard work and would highly recommend them.”
  • “Communication is always super easy and prompt as well.”
  • “They were friendly and accommodating, and very reasonably priced.”
  • “Professional, reliable, flexible, friendly, dedicated, competitive, thorough.”
  • “They had amazing communication leading up to our clean day and answered all of our questions.”

People customers mention

  • Chris 11 reviews
  • Jayme 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired JJ Cleaning LLC for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very friendly and professional service. Cleaned our windows to a sparkling finish. Highly recommend.

Marilyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We have used JJ Cleaning for window cleaning the last few years. They are very efficient and do a great job. Highly recommend.

Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jayme and Chris cleaned our windows and screens. They did a fabulous job! We had neglected the task for too long, and they brought everything back to like-new condition. Highly recommended.

Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

JJ Cleaning was phenomenal to work with! They had amazing communication leading up to our clean day and answered all of our questions. We had our interior/exterior windows cleaned as well as screens. We also had the soft wash done on our house, as we have brick and a Hardie Board siding that should not be power…

Esther14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We always use JJ Cleaning for our window cleaning and power washing of patio: they are simply the best and always make sure everything looks great. They go above and beyond and are so respectful of our property. Communication is always super easy and prompt as well. A very happy customer.

Carla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

JJ Cleaning’s team is reliable, professional, and consistently does a thorough job. Communication has also been excellent, and any requests are handled quickly. I truly appreciate their hard work and would highly recommend them.

Photos

Customer reviews

4.9 ★★★★★ 111 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sally Roslawski3 reviewsTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and professional service. Cleaned our windows to a sparkling finish. Highly recommend.

Response from the owner · 3 weeks ago

Thank you Sally! Always enjoy seeing you!

laura3 reviewsTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team is very thorough and professional!

Response from the owner · 3 weeks ago

Thank you Laura! We will see you next year!

Marilyn Aucutt2 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used JJ Cleaning for window cleaning the last few years. They are very efficient and do a great job. Highly recommend.

Response from the owner · 2 years ago

Thank you Marilyn! We appreciate you!

Patricia Meier1 reviewTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jayme and Chris cleaned our windows and screens. They did a fabulous job! We had neglected the task for too long, and they brought everything back to like-new condition. Highly recommended.

Response from the owner · a month ago

Glad we could help! Look forward to seeing you next year!

Emily Patel7 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

JJ Cleaning was phenomenal to work with! They had amazing communication leading up to our clean day and answered all of our questions. We had our interior/exterior windows cleaned as well as screens. We also had the soft wash done on our house, as we have brick and a Hardie Board siding that should not be power washed. The difference is truly remarkable. The windows were spotless and the outside house came so clean after a year of having a mud yard. We are going to use them year over year. So impressed!

Response from the owner · 3 months ago

Thank you Emily, we enjoy working with you, can’t wait to see you again!

Esther Bos14 reviewsTotal number of Google reviews Esther has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We always use JJ Cleaning for our window cleaning and power washing of patio: they are simply the best and always make sure everything looks great. They go above and beyond and are so respectful of our property. Communication is always super easy and prompt as well. A very happy customer.

Response from the owner · 5 months ago

Thank you Esther, we appreciate you many years of support!

Carla Miner2 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

JJ Cleaning’s team is reliable, professional, and consistently does a thorough job. Communication has also been excellent, and any requests are handled quickly. I truly appreciate their hard work and would highly recommend them.

Response from the owner · 5 months ago

Thank you Carla, we always enjoy cleaning South Slope!

Julie Mullnix5 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome people! Then crew does a great job! Very dependable.

Response from the owner · 5 months ago

Thank you, we always enjoy seeing you!

Emma Bormann1 reviewTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Has an incredible attention to detail & does a stellar job cleaning the offices I work at

Response from the owner · 5 months ago

Thank you Emma, we enjoy cleaning Baker paper!

Sondra Fletcher1 reviewTotal number of Google reviews Sondra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great

Response from the owner · 6 months ago

We always enjoy seeing you!

JJ Cleaning LLC on Google Maps →

Business details