Tree service · San Mateo, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%98+14.9Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 55 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★38 Google reviews · 16 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate JJI Tree Service five stars based on thirty-eight reviews, with the owner responding to only three percent of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for tree removal and trimming services. Recurring themes include thorough cleanup, professional conduct, and quick response times for quotes, with no common criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 38 reviews (97% five-star).
Reviews on this page: 38 Google reviews (35 with written comments, 2 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 6, 2026.
Service: Tree Removal Service serving San Mateo, California.
Data from Google, last updated October 28, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: satisfaction.
JJI Tree ServiceTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JJI Tree Service: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JJI Tree Service: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JJI Tree Service: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JJI Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
5.0of 5
5 stars3797%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
99%praise
Praise10499%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2120%
Staff & attitude1918%
Speed & response1817%
Price & value1817%
Would recommend1615%
Communication88%
Honesty & trust55%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had an excellent experience with JJI Tree Service.”
“They're super efficient and professional, arrive on time, and get the job done at a reasonable price.”
“Joaquin was prompt to respond and come out and give us a quote.”
“They also offered the most competitive price among the companies I contacted.”
“I greatly appreciate their work and highly recommend this company to anyone who needs tree service in the Bay Area!”
“They stand out for their quick response time, clear communication, fair pricing, and top-tier workmanship.”
“It’s rare to find a tree service that combines competitive pricing, quality workmanship, attention to detail, and genuinely great customer service.”
People customers mention
Joaquin6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JJI Tree Service for 2 kinds of job. Pick one to see what they paid and said.
Heshuang4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They're super efficient and professional, arrive on time, and get the job done at a reasonable price.
Two things worth calling out:
1. They work in a big group, so if you have multiple trees that need to get trimmed at the same time, they can get it done very quickly. This gives you a much more flexible schedule…
J12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing people and amazing work. This is our 2nd time using their tree service and trust me, no need to look or try anyone else!
Tree trimming & pruning
Natalia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joaquin and the guys did a great job removing a large tree and trimming two other trees. Fast, professional, great communication. Highly recommend!
Tree trimming & pruningTree removal
Karen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Joaquin was prompt to respond and come out and give us a quote. We were able to schedule his services within a few days. His workers arrived when they said they would and they did a great job trimming our trees. They did a great job cleaning up after. I would use them again. Don't delay and give him a call for an estimate.
Great priceTree trimming & pruning
Kim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
You can get to know them through the app, and they offer the best prices from several companies. The company is highly professional and legitimate, providing corresponding insurance. The work site is cleaned up.
Great priceTree stump grindingTree trimming & pruning
Farideh2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This company is truly excellent. They stand out for their quick response time, clear communication, fair pricing, and top-tier workmanship.
Do yourself a favor and call them for your project; you will be glad you did.
They're super efficient and professional, arrive on time, and get the job done at a reasonable price.
Two things worth calling out:
1. They work in a big group, so if you have multiple trees that need to get trimmed at the same time, they can get it done very quickly. This gives you a much more flexible schedule to arrange your day.
2. I actually asked them to follow up on some remaining debris on the roof, and they returned and cleaned it so professionally.
I greatly appreciate their work and highly recommend this company to anyone who needs tree service in the Bay Area!
Nanping Jiang5 reviewsiTotal number of Google reviews Nanping has written across all businesses on Google Maps, not just this one.
I had an excellent experience with JJI Tree Service. They removed three mature oak trees and trimmed three other large oak trees near my house. They also offered the most competitive price among the companies I contacted.
From start to finish, their service was exceptional. They carefully protected the house and surrounding areas during the work, and their cleanup afterward was very thorough. The crew was professional, careful, and respectful of the property.
They also went above and beyond when it came to taking care of the surrounding area. My neighbor has red mulch in their backyard, and some of the mulch became discolored during the tree removal. JJI Tree Service brought in matching red mulch and restored the affected area for my neighbor. I really appreciated that they took the initiative to make things right even though it wasn’t directly my property.
They also provided excellent follow-up service. After the initial trimming, I noticed that too many pigeons were resting on one of the trees and leaving droppings all over my front yard. I contacted them, and they came back and trimmed the tree again to address the issue.
It’s rare to find a tree service that combines competitive pricing, quality workmanship, attention to detail, and genuinely great customer service. I highly recommend JJI Tree Service!
J L12 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Joaquin was prompt to respond and come out and give us a quote. We were able to schedule his services within a few days. His workers arrived when they said they would and they did a great job trimming our trees. They did a great job cleaning up after. I would use them again. Don't delay and give him a call for an estimate.
Price assessment: Great price
Services: Tree trimming & pruning
Kim Z7 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
You can get to know them through the app, and they offer the best prices from several companies. The company is highly professional and legitimate, providing corresponding insurance. The work site is cleaned up.
Price assessment: Great price
Services: Tree stump grinding, Tree trimming & pruning
Farideh J2 reviewsiTotal number of Google reviews Farideh has written across all businesses on Google Maps, not just this one.
This company is truly excellent. They stand out for their quick response time, clear communication, fair pricing, and top-tier workmanship.
Do yourself a favor and call them for your project; you will be glad you did.
Katie SchwartzLocal Guide · 15 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Amazing, showed up right away for the quote, gave me an amazing quote. Scheduled an appointment with Joaquin right away, they all showed up on time and did an AMAZING job. Fast and efficient. I will be scheduling with them again!!!
Price assessment: Great price
Services: Tree trimming & pruning
Angela Futia2 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Excellent experience from start to finish. Joaquin and team removed a large tree from a very tight space and handled the job with great care and left the area clean and tidy.
The entire process went smoothly, and we were very pleased with the quality of their work. I would highly recommend them to anyone needing tree removal services. Will be using them for any other tree work we need in the future!
Phil Kent6 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Let me first say, Joaquin and his team responded, then showed up on the dot. They were polite, knew their tree science, and also provided free advice for my two older Sycamores. I needed some quick review of my young Maple for watering issues and heat shock. They gave solid advice and good recommendations. I expect to do much more business with Joaquin and JJI Tree Services in the future. Phil
