Building designer · Hollister, MO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%97+29.8Craft & service penalty86−1.4Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 15 home decoratorsiPosition by Experts Score among all companies we track in this category. · better than 43%
5.0★★★★★23 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate JL Thompson Design Group five stars based on twenty-three reviews, with the owner replying to seventy percent of comments. Clients describe the firm as punctual, communicative, and creative, noting that detailed plans and 3D renderings helped visualize custom home designs and remodels. The team is frequently praised for listening to client goals and collaborating effectively with builders. As all available excerpts are five-star, no common criticisms appear in the provided data.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (21 with written comments).
Owner responses: the business replied to 70% of reviews.
Most recent review: July 18, 2026.
Service: Home Decorator serving Hollister, Missouri.
Data from Google, last updated October 28, 2026.
Score profile vs other home decorators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
JL Thompson Design GroupHome Decorators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JL Thompson Design Group: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JL Thompson Design Group: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JL Thompson Design Group: 86/100 on this factor. Category median: 87.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JL Thompson Design Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise39100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results821%
Staff & attitude821%
Would recommend821%
Speed & response718%
Communication615%
Honesty & trust25%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We thoroughly enjoyed working with JL Thompson Design Group.”
“Knowledgeable, creative, flexible, timely, and wonderful people to work with!”
“I would recommend JL Thompson Design to anyone looking to build their dream home or remodel an existing home.”
“They were accommodating, available and timely with the process of our dream home.”
“They listened to us, took our ideas and presented theirs and absolutely knocked it out of the park.”
“Jason and his team operate with the highest levels of integrity, professionalism and friendliness.”
People customers mention
Jason8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBrittany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Knowledgeable, creative, flexible, timely, and wonderful people to work with! We had our vision come to life in better ways than we had imagined. This entire team spends time to truly understand our goals and their results exceeded our vision in every way. Grateful for a memorable experience and we hope many others…
AAccounting1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We thoroughly enjoyed working with JL Thompson Design Group. The house we purchased on TRL needed ALOT of redesign work. Once securing a builder, he directed us to meet with JL Thompson. They listened to us, took our ideas and presented theirs and absolutely knocked it out of the park. We couldn't have been…
TThomas13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This team was amazing! From the very beginning, Jason listened to every word and every idea we had. He gave us honest and insightful feedback. He and his team took our concept and turned it into reality. It was such a relief to see their renderings matched what started in my imagination. Thank you so much to the whole team.
WWilliam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The crew at JL Thompson Design are a very talented and easy crew to work with. They had their work cut out for them as they were challenged with the task of making our "zero curb appeal" lake house look more appealing in which they knocked it out of the park. The major remodeling project is just getting underway,…
MMatt2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jason and his team did an excellent job helping us through the design process of our lake home. They were able to provide us with very detailed plans and even a 3D model we could walk through the home to visualize each space. We would highly recommend them for any home design.
LLerryn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
JL Thompson exceeded our expectations with the design of our new home. We attribute the extensive time they spent with us to understand our style and vision as the differentiator. Even the first draft was near perfect!
Knowledgeable, creative, flexible, timely, and wonderful people to work with! We had our vision come to life in better ways than we had imagined. This entire team spends time to truly understand our goals and their results exceeded our vision in every way. Grateful for a memorable experience and we hope many others get the same opportunity to work with the JL Thompson team!
Response from the owner · 3 months ago
Brittany, thank you so much for the kind words! We loved working with your sweet family and enjoyed your little ones during our design meetings.
Please let us know if there's anything we can assist with during construction. We look forward to seeing your new home come to life!
A
Accounting Department1 reviewiTotal number of Google reviews Accounting has written across all businesses on Google Maps, not just this one.
We thoroughly enjoyed working with JL Thompson Design Group. The house we purchased on TRL needed ALOT of redesign work. Once securing a builder, he directed us to meet with JL Thompson. They listened to us, took our ideas and presented theirs and absolutely knocked it out of the park. We couldn't have been happier with the process and the final design elements. You will not be disappointed by choosing to work with JL Thompson Design Group.
Response from the owner · 4 months ago
We are so grateful your builder referred us, and that you trusted us to reimagine your lake home. We hope that the reimagined design will make your time at the lake more enjoyable! Thank you for the great review, we cannot wait to see the transformation!!
T
Thomas Lazzarini13 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
This team was amazing! From the very beginning, Jason listened to every word and every idea we had. He gave us honest and insightful feedback. He and his team took our concept and turned it into reality. It was such a relief to see their renderings matched what started in my imagination. Thank you so much to the whole team.
Response from the owner · 4 months ago
We enjoyed working with both of you! You were well prepared and did your homework, which made the process so easy! We can't wait to see your vision become more than a rendering! Thank you for the kind words and amazing review!
W
William Young3 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
The crew at JL Thompson Design are a very talented and easy crew to work with. They had their work cut out for them as they were challenged with the task of making our "zero curb appeal" lake house look more appealing in which they knocked it out of the park. The major remodeling project is just getting underway, and we are very excited to see the final result. I would recommend JL Thompson Design to anyone looking to build their dream home or remodel an existing home...you will be amazed at their work.
Brad Young
Response from the owner · 4 months ago
The dream lakefront property with a not so dreamy lakefront home, this was a challenge for sure!! Thank you for trusting the JL Thompson Design team to meet the challenge, and for the kind words!! We enjoyed working with you!!
M
Matt Smith2 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Jason and his team did an excellent job helping us through the design process of our lake home. They were able to provide us with very detailed plans and even a 3D model we could walk through the home to visualize each space. We would highly recommend them for any home design.
Response from the owner · a year ago
Thank you Matt, we love the Shell Knob, MO area of Tablerock Lake! Our Team wishes your family many great memories in your new home! Thank you for allowing us to help you design your lake home.
L
Lerryn Trzcinski8 reviewsiTotal number of Google reviews Lerryn has written across all businesses on Google Maps, not just this one.
JL Thompson exceeded our expectations with the design of our new home. We attribute the extensive time they spent with us to understand our style and vision as the differentiator. Even the first draft was near perfect!
Response from the owner · a year ago
Lerryn,
Thank you so much for the kind words and taking the time to leave us such a a great review!
We enjoyed working with you on your unique layout for your river front home! Looking forward to seeing it come to life!!
J
Jeffrey O'DellLocal Guide · 20 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Jason, Britain and Janean were an amazing team to work with. From start to completion, they were very attentive to our needs and desires. They were accommodating, available and timely with the process of our dream home. They have amazing design ideas to fit the scope and needs of the project and the owner's best interest. During a review session, Janean even went to the store to get us a Coke Zero when they had none to offer. We've never used a design group before, but we absolutely know we will always recommend JL Thompson Design Group to anyone we know that requires the best experience possible.
Response from the owner · a year ago
Jeff, you and Angie are sooo fun to work with!! Thank you for the kind words and the great review! Anytime you need a Coke Zero, and a few laughs, stop on by! We cannot wait to see your new home when construction is complete!!
C
Christina Moore3 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Paul and I both really enjoyed working with Jason and his team. They are excellent communicators, were creative in their vision and design and made the whole process easy and fun. The fact that Jason already had a long term working relationship with our builder was a huge plus. We highly recommend JL Thompson Design Group!
Response from the owner · 2 years ago
Christina, thank you so much for taking the time to leave us a 5-star review! It was an absolute pleasure to work with you, Paul, and your builder. We are so excited to see your new home come to life! Please keep us updated on the progress!
B
Brett GodfreyLocal Guide · 15 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Built By Brett has been in business for over 30 years and has dealt with most designers in our market. JL Thompson Design Group is by far my preferred plan designer that I have work with in those 30 years. The major asset that sets them high and above the competition is their desire and ability to listen to their clients and implement the clients vision. Please intrust your home design to JL Thompson design group. I have!
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Response from the owner · 2 years ago
Brett, thank you so much for the AMAZING review!! We are humbled when a builder consistently refers us to their clients. We know that it is the highest compliment we can receive! Thank you for continuing to support our Design Team. We really enjoy collaborating with you to create unique home designs for amazing clients!!
J
John RayLocal Guide · 149 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
