How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty85−1.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREJNM Auto
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #81Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 136 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired JNM Auto for 8 kinds of job.
JNM Auto for general repairs & maintenance
Clear ✕All 17 Google reviews tagged “General repairs & maintenance”
In JNM Auto, everything is awesome. Service, pricing, customer service is the best. They treat you as family. If you go for your car service one time, you will keep going back again whenever you need car service. Because their price is unbeatable. Thank you Mr. Jay And your Team for the great work you guys have done on my cars Keep it up. Clervil.
Two times now I have sent folks to get a repair and they corrected the issue free of charge. Jay is the most honest mechanic I have ever come across! His crew does great work every time. These are my car docs for life!
JNM Auto is 1 of the best around the area. Ive been a loyal customer for the past 6 years and they have always been there for all of my mechanical needs. Jay which is the owner is very knowledgeable on all brands. He's worked on my ford, bmw and honda. They are like family at this point. Definitely recommend JNM Auto for all your mechanical needs.
Would give ten stars if I could! Being a woman I’m always scared to get taken advantage of. Jay made me feel completely at ease and I know my car is in good hands here. I’ll never go to another shop ever again and will recommend his shop to everyone I know! If you’re looking for a reliable shop JNM auto is the place to go!
Jay is awesome, I was referred to him by two friends who use him as well. My car didn’t want to start on a Friday night after acting up for a couple of days. Jay squeezed me in and evaluated my car over the weekend, he kindly went over the car/diagnostics with me in the shop so I understood what was going on. He…
Very friendly and explained everything tha was going on with my Expedition . Even took her and dropped her off at my house when I was at work . Highly recommend them . Very happy with the service .
JNM Auto is certainly my go-to auto shop. I recently moved to Cary and, as a young woman, I am always nervous about taking my car to shops as I have been “burned” in the past because I am not super knowledgeable about cars. However, everyone at JNM is so transparent, honest, and realistic about what needs to be done…
Excelent customer service, very knowledgeable, fair pricing.
Jay and the whole JNM auto family was simply awesome. They were in constant communication with me about my mini van from start to finish. He diagnosed it, fixed it, checked to make sure everything was to par before handing me back my keys. Bonus it was reasonably priced for the fix. Thank you for being there and…
My experience here was great. Jay is very honest ,and friendly. I highly recommend him. I will be back Jay.
They're awesome here...the staff is nice and honest. They don't try to sell you on stuff you don't need. I highly recommend you go here.
Amazing overall experience! 10/10 stars! From beginning to end. I’m originally from NY- and was in town visiting family. When, unfortunately or maybe fortunately enough in hindsight- my cars check engine light turned on. Now, I usually dread mechanic shops- because I usually feel overwhelmed with everything they…
JNM really saved my day. My car battery had died overnight and i was stuck. I was googling tow companies and noticed JNM did service as well. I called and spoke to Bettina. I asked if they could come and install a battery for my car. She reassured me no problem and she sent her tech Chris. He came right away and…
The owners are honest and have integrity!! You will not regret putting your car in their care. We’ve never had such a pleasant experience with a repair shop. Our family will be customers for life!
Bettina and Jay at JNM are simply great. I love going there to have my car inspected and serviced because they not only have competent technicians but also are simply great people. So glad I found these folks :)
The folks here are fantastic! They were timely, friendly and most importantly did an amazing job on my car. Never drove or looked better. Jay is great at lending advice and giving you options. Thank you all again! Very satisfied!
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 23 | — |
| General repairs & maintenance | 16 | — |
| Brakes | 11 | — |
| Brake service & repair | 7 | — |
| Auto body & trim repair | 5 | — |
| Steering & suspension repair | 5 | — |
| Auto engine diagnostic | 5 | — |
| Engine repair | 5 | — |
