iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty85−1.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★136 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate JNM Auto 4.9 out of 5 based on 136 reviews, with the owner responding to 91 percent of them. Customers frequently cite honest communication, competitive pricing, and professional service for repairs like engine swaps, body work, and routine maintenance. Recurring themes include transparent estimates and staff who avoid upselling unnecessary parts. However, a few low-star reviews describe instances where initial diagnoses were inaccurate or promised repairs were not completed, leading to customer dissatisfaction despite generally positive sentiment.
Google rating: 4.9 out of 5 from 136 reviews (94% five-star).
Reviews on this page: 136 Google reviews (106 with written comments, 1 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 8, 2026.
Service: Auto Repair Shop serving Cary, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
JNM AutoAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JNM Auto: 85/100 on this factor. Category median: 87.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JNM Auto: 76/100 on this factor. Category median: 83.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JNM Auto: 85/100 on this factor. Category median: 99.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JNM Auto: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JNM Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JNM Auto: 79/100 on this factor. Category median: 59.B
79
Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
4.9of 5
5 stars12894%
4 stars43%
3 stars00%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 106 written reviews
98%praise
Praise24198%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price778%
Reasonable222%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust5221%
Staff & attitude4920%
Price & value4418%
Would recommend4016%
Quality & results2611%
Speed & response229%
Communication146%
What customers talk about
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was treated honestly and professionally in every aspect of my service and would gladly recommend them without hesitation!”
“The owners are super nice and up front about everything.”
“This shop helped me out and gave me a fair price and are really honest.”
“I highly recommend this shop if you need any work done on your car.”
“…y looked at all of my reviews and realized that I'd given this place five stars at the time, but in reality I had a one-star experience.…”
“Jay And your Team for the great work you guys have done on my cars”
“Good honest people, fast service and turnaround and no hidden upselling.”
“Jay took the time to go over my entire car (a 2008 model) and explain everything he was showing me.”
People customers mention
Jay16 reviews
Bettina12 reviews
Groupon4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JNM Auto for 8 kinds of job. Pick one to see what they paid and said.
Richard6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My experience at JNM auto was fantastic and exceeded expectations. I was treated honestly and professionally in every aspect of my service and would gladly recommend them without hesitation!
Great priceTire rotationsBrakesOil change
Sindy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The owners are super nice and up front about everything. Got my car fixed and it wasn't too expensive. Thank you.
Great price
Daphne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bettina and Jay were super helpful. I came in for an oil change and full point inspection I purchased on Groupon, and left with a new coolant reservoir they ordered for me on the spot. I usually have to have my dad accompany me to appointments like this or call him because people often take advantage, but JNM Auto…
Vehicle InspectionOil change
eashanLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I just bought a used car that needed some work done. This shop helped me out and gave me a fair price and are really honest. I highly recommend this shop if you need any work done on your car.
Reasonable price
JohnsonLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very good service. The scratches are not visible at all after being repaired. Highly recommend. The price is less than half of the price than other body shops.
Great priceAuto body & trim repair
BrunoLocal Guide · 371 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
A+ ALWAYS A PLEASURE! TY FOR YOUR PURCHASE
BILL SMITH AUTO PARTS
PLEASE LEAVE US A REVIEW
My experience at JNM auto was fantastic and exceeded expectations. I was treated honestly and professionally in every aspect of my service and would gladly recommend them without hesitation!
Price assessment: Great price
Services: Tire rotations, Brakes, Oil change
Response from the owner · 2 weeks ago
Hi Richard, It’s wonderful to hear your experience at JNM Auto reflected our commitment to honesty and professionalism! Recommendations like yours mean everything—we aim to earn them daily.
Sindy Rojas9 reviewsiTotal number of Google reviews Sindy has written across all businesses on Google Maps, not just this one.
The owners are super nice and up front about everything. Got my car fixed and it wasn't too expensive. Thank you.
Price assessment: Great price
Response from the owner · a month ago
Hello Sindy, Big thanks for highlighting our honest approach and value! We’re committed to keeping service transparent and efficient at JNM Auto. Thrilled your experience matched our goals!
Daphne Bargeman5 reviewsiTotal number of Google reviews Daphne has written across all businesses on Google Maps, not just this one.
Bettina and Jay were super helpful. I came in for an oil change and full point inspection I purchased on Groupon, and left with a new coolant reservoir they ordered for me on the spot. I usually have to have my dad accompany me to appointments like this or call him because people often take advantage, but JNM Auto moves with integrity! Prices and services are top tier.
Services: Vehicle Inspection, Oil change
Response from the owner · a month ago
Hi Daphne, It’s fantastic to hear your experience reflected our commitment to integrity! Delivering transparent service and quality care is our mission at JNM Auto. Truly appreciate your trust!
eashan ahluwaliaLocal Guide · 12 reviewsiTotal number of Google reviews eashan has written across all businesses on Google Maps, not just this one.
I just bought a used car that needed some work done. This shop helped me out and gave me a fair price and are really honest. I highly recommend this shop if you need any work done on your car.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Big thanks, Eashan! Honest service and fair pricing are our priorities. We’re thrilled you chose JNM Auto and appreciate your recommendation!
Johnson JinLocal Guide · 20 reviewsiTotal number of Google reviews Johnson has written across all businesses on Google Maps, not just this one.
Very good service. The scratches are not visible at all after being repaired. Highly recommend. The price is less than half of the price than other body shops.
Price assessment: Great price
Services: Auto body & trim repair
Response from the owner · 3 months ago
Thank you for your kind review 😊
Bruno DavisLocal Guide · 371 reviewsiTotal number of Google reviews Bruno has written across all businesses on Google Maps, not just this one.
A+ ALWAYS A PLEASURE! TY FOR YOUR PURCHASE
BILL SMITH AUTO PARTS
PLEASE LEAVE US A REVIEW
Response from the owner · 4 months ago
So awesome to hear! Earning your A+ rating and trust is what drives our team. We’re grateful for your support and look forward to serving you again at JNM Auto!
Robert Taylor9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I bring my fleet and personal vehicles here - Very honest staff And they do all types of service/repairs/autobody work
Thank you JNM!!
Services: Transmission, Auto body & trim repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto side window replacement
Response from the owner · 4 months ago
Big thanks, Robert! Trusting us with both fleet and personal vehicles means the world. Our team strives to deliver honest service and quality work across all repairs. We value your loyalty at JNM Auto!
Julissa CabreraLocal Guide · 24 reviewsiTotal number of Google reviews Julissa has written across all businesses on Google Maps, not just this one.
This is an excellent shop that operates at a truly professional level. The team is honest, affordable, and highly knowledgeable. I recently had an engine swap done on my car, along with replacing the motor mounts and catalytic converter. Before removing the existing sensors, Jey took the time to check them and found they were still in good condition, saving me unnecessary costs.
I highly recommend JNM Auto for any of your car needs. I couldn’t be happier with the work they did, my car feels and runs like new. Thank you so much!
Price assessment: Great price
Services: Service not listed
Response from the owner · 6 months ago
Hi Julissa! We're truly grateful for your detailed review. Our team takes pride in being transparent about repairs like your engine swap, always looking for ways to save our customers money. Your recommendation means everything to us!
Art ChurchLocal Guide · 31 reviewsiTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
Great family owned business in the heart of downtown Cary. Would trust them with all of my work trucks as well as my family vehicles at any time. Great people!
Response from the owner · 6 months ago
Hi Art! Your trust in our family business means everything. We aim to deliver that reliable service for both work trucks and family vehicles every single time! 🔧
ciana cushinie2 reviewsiTotal number of Google reviews ciana has written across all businesses on Google Maps, not just this one.
I highly recommend them. They are customer service driven Friendly people. They are very knowledgeable And effectively handled me and my car like real professionals Made my experience pleasant. Cali Cush.
Price assessment: Great price
Services: Auto body & trim repair
Response from the owner · 7 months ago
Hi Ciana! Our team takes great pride in professional service and creating a pleasant atmosphere for every customer. 🚗
