How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for a/c system maintenance
Clear ✕All 270 Google reviews tagged “A/C system maintenance” · showing 140
Cleaned furnace and enjoyed having a chance to have an entertaining audit
Professional and knowledgeable team!
I have called and used this company before. I will use them in the future. Andrew did a great job 👏
New furnace installation today by Shamus and Max. They were punctual, polite, respectful of property and efficient. Shamus clearly explained the new unit and answered all questions thoroughly. We have been very satisfied with John Betlam for over 30 years.
Friendly, helpful, professional
The two technician were so professional and amazing on the hot water tank and pipe that they fix Thank you so much Please give those two a raise
Ilya was exceptional today, doing our annual furnace/AC maintenance. He was extremely thorough, efficient, knowledgable and explained everything clearly as he went along. He was highly professional and friendly. We just can’t say enough. Thank you (him) so very much!
Dawson and Bradley did an outstanding job from start to finish. A professional job that we are very happy with. We would highly recommend John Betlem electric to anyone!!!
Ryan and Noah were professional at all times, worked diligently in hot weather and were a real pleasure to have in our home. While both could not have more pleasant, Ryan possessed a special talent & skill of communication. He made sure we were always aware of what they were doing and why…EXCELLENT ! Their clean-up…
Driss did a complete and thorough check and analysis of my hvac systems..phenomenal job, explained everything he did.personable too.
Superior technicians and a top notch organization.
Ilya did a great job and was very professional. He explained everything to my satisfaction and was patient with my asking him to repeat something if I didn't understand it
Mike did a great job on annual maintenance.
Andrew was amazing, very friendly, funny and very helpful and informative
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
John Brennan did an outstanding job for us on the maintenance review of our heating and cooling systems. We cannot speak highly enough on John’s skills and John Betlem should be very proud to have an employee at John’s level! We are fortunate to have John Betlem in our area to provide the highest quality HVAC…
Technician was as nice, professional and personable an individual as you could ask for. Very informative and a joy to do business with.
Great workk each time we need them. Both for furnace and plumbing work. Thank you! Great work. First time using Betlem and we will continue. Service tech was impressively knowledgeable. Also used them for plumbing needs. Same great service and personnel.
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
Had a great experience when Rob the technician from John Betlem Heating & Cooling. Rob came to perform a routine check on my AC unit. He was very friendly, knowledgeable and eager to help. Highly recommend the company and kudos to Rob!
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
On time professional Explained service Time for questions Respected property
I recently had the pleasure of working with John Betlem heating and cooling. For an electrical upgrade. Dawson Betlem performed the work, and I couldn't be more satisfied with the experience. Dawson was incredibly professional, efficient, and knowledgeable.
John Clark was helpful in explaining the system to me and what he was going to be doing during his maintenance procedure. Seemed like he knew his work well and he gave me an honest assessment of the condition of the system and what I should do to maintain it and keep it running healthy for as long as I can. John was…
Happy customer. Great efficient service. Kind, patient, clean, on time technician Robert.
Ilya did a fantastic job servicing our furnace and water heater. He was very professional and knowledgeable about what needed to be done to keep our units running smoothly.
AC repair & maintenance setup for both HVAC , Ben was professional and experienced, was able to diagnose & repair the issue in no time, I would highly recommend Ben … Thank you …
Autumn was very thorough. Great communication and results! On time and well done!
Technician arrived according to schedule. He was professional and knowledgeable.
Fantastic job by the team who came to my house. They were knowledgeable, personable, professional and efficient. They took the time to explain not just what they were doing, but why it needed to be done. I’m very glad that I’ll be working with John Betlam’s team going forward.
Marty came by to fix my AC. He was friendly and professional
Communication during the service was good. The report provided after the service is very complete.
They are awesome. We have been with them for 25 years.
Autumn came out for a/c maintenance Very professional, nice to see a women with the job
Quick service, great attention to detail and we appreciated him helping to understand the state of the hvac system. Our technician was thoughtful about keeping out carpets and floors clean when he moved from inside to outside and back again. We appreciate the service and customer service!
John was very professional, friendly, knowledgeable, and efficient. Analyzed the problem quickly and resolved the situation. House is warming up finally. Woke up to 52°, nice to feel the warm air coming out of the vents, especially in the bathroom.
Ben from John Betlem was a great service technician today. He explained things very thoroughly and presented options that I could understand. He was knowledgeable and professional and I highly recommend him and John Betlem for quality service.
He was here with Owen. They were very courteous and good work ethics. Would definitely request them for additional work.
Ben Finch was excellent. He arrived on time, quickly diagnosed my A/C issue, and clearly explained what was going on without any pressure. He was professional, knowledgeable, and courteous throughout the visit. I really appreciated his honesty and would definitely recommend Ben to anyone needing HVAC service.
Ben Finch, the tech who came out to assist us with our AC unit, was incredibly nice and knowledgeable. He fixed just about everything that was messed up by Isaac heating. Now our house is cooling properly and the wife will be much happier because of it. Thanks a ton Ben!
Rob came for my furnace checkup he was great.Very personable young man. He explained and showed me everything that he did.Great service from Betlem.
Ben was polite and thorough.
He was friendly. He was informative and cared deeply about what need to be done in our house to make us happy.
Andrew was awesome. He basically saved me from a scam I believe. A company came out the day before him and said my AC unit was completely fried needing a $12k repair. Andrew found that the power disconnect switch was turned upside down preventing the unit from working. He flipped it back into the correct position…
Robert Consalvo was very professional. Explained all detail if was was done and needed for my unit to run smoothly
Adam and all give us dependable service always. It is a pleasure having them in my home. John did good job with our central air. He explained what we needed and why. Thank You John.
Had a problem with my AC and they came out in less than 3 hours and fixed it! June 16th
Ilya was a joy to work with! He was extremely professional, transparent, kind and friendly. We would love to work with him again in the future. He certainly knows his profession and took the time to explain things to my elderly mother. Kudos to Ilya!
Excellent explanations, work and personality!
Did a great job. I really appreciated the explanation of what was wrong with my unit.
Very well spoken and explained what he was doing.
Ben Finch was great, knowledge, friendly, and very helpful.
Always do a thorough job. Informed about work as it’s done on the way. Price always shared and explained. Cleans up behind them well. Gentlemen always polite and professional.
Very professional, detailed and pleasant worker.
Very knowledgeable techs that do a great job. Always friendly.
we were notified that he was on his way and a picture was included so we knew who was due. as usual very knowledgeable and timely. he suggested we replace one small part and made the replacement while here. we would recommend John Betlem to everyone.
Brady provided annual service for air conditioning system. He was punctual, provided the service, informed me of service plan options and explained additional services provided by the company.
Our technician was efficient, knowledgeable, and courteous. Excellent service!
Polite, efficient, explained his work and his concerns clearly. He was also very respectful of me since I was working.
Brady was great. He explained how my system worked and found multiple issues that were affecting the performance. He corrected them and got in running well despite its age. He was very friendly, engaging and knowledgeable. A true asset To the company.
Fantastic service, as usual..John Betlem is a Rochester treasure and a company in which I have complete trust. I have never had a negative experience. Andrew was excellent and explained everything to me. Friendly and courteous service .Bravo
I got to meet a new technician this time and he was just as polite and wonderful as all the other ones have been. Even had a newbie who probably got to learn quite a bit today
Everyone was professional, on time. Very respectful! They are the best for a reason.
I had my furnace and AC maintenance done by Anthony Gallo. Very nice technician, he explained everything that was going to be completed and if any problems were found he would make a recommendations on what the repair and cost would be up front. Anthony took his time on checking both inside and outside units. He…
Service was completed neatly and efficiently. John Clark was friendly and answered all questions in non-technical language that I could understand
Nice job nice people
My wife and I have been using John Betlem Heating and Cooling for many years now. We find them to be honest, professional, and experts in the HVAC field.
Very thorough and knowledgeable
Dylan was wonderful.
Outstanding service. Appreciate the Tech calling when he was on his way. Both Techs were professional and courteous. They completed the work in a timely fashion and went over with me what they did, including pictures. I feel very comfortable recommending John Betlem Heating and Cooling.
Our technician was very nice, however, I was under the impression that my older mini split ac unit was going to get cleaned and a tune up (which is what i scheduled the appt for) only the filters were cleaned and then the outside unit was sprayed off with a hose and I paid $108 for something that I have been doing…
Bobby G was very polite and informative! He explained everything well and answered all questions easily. He worked quickly and efficiently to get maintenance and repairs done.
Professional, taught me how to change out the filters. To most an easy task. I learn by observing. Thanks again
Today a very nice young man named Brady came to our home from John Betlem Heating and Cooling out of Rochester, New York to do maintenance on our new Amana heat pump and furnace. My husband had questions about some of the thermostat settings and some noise in the heat pump . Brady was exceptional. He didn't mind…
I was impressed by the attention to detail taken by the technician. All of my questions were answered clearly. I have no worries about timely maintenance or repairs with this company.
Akiel and oniel were professional, on time and excellent. Did a fantastic job on replacing heating and AC units.
Always good people to work with,honest and open about all that is needed for the job. The in in
Update: John Betlam now offers plumbing services...how do I know this, you may ask? Well, we needed a plumber yesterday and I had recently seen an ad saying John Betlam now did plumbing...based on my long-time experience and satisfaction with them, I gave them a call. Caleb and Nature showed up at our door within a…
Prices are not the best, but great customer service and did a great job
No heat at 2100hrs when it's degrees F outside. Had a great, competent tech there in less than two hours who got it done and going, on a 30+ year old furnace. We need a new one and we will be getting it from them.
They’re customer service is very helpful, all of the technicians that have been to my house are very friendly and take the time to explain what they are working on and what my options are.
On Wednesday, Feb 11, our furnace died in the middle of the night. By Thursday morning, Betlem had a tech out to the house to take a look! My furnace and A/C were both over 30 years old, so I suspected I was not about to receive any good news. The tech, Todd C, was able to quickly diagnose the issue which ended up…
Very professional and a great place to do business you can count on them taking care of your needs
We have used John Betlam for years and can always count on their professionalism and expertise. Zach has been our technician for years now and is always courteous and knowledgeable. Highly recommend their services.
I had my central air, furnace and hot water heater serviced….cleaning, filter changed…maintenance…Miles, was great….he has been with the company for a while, and he knows his stuff…he explained everything where I could understand it very easily. I will contact Betlem again and ask specifically for Miles again for…
Dylan was thorough and kept me informed throughout the process. Will definitely be requesting from now on.
Ilya was fantastic! He was very thorough in explaining things to us in a way that we could understand. He was also great with our dogs 😀
October 6, 2025: We called Betlem last Friday because we didn't have heat and wanted to get a technician out to our house to get it checked out. We were very lucky that Andrew Nicholas was our tech. He found that our control board was not functioning. He called the Parts department and immediately went to go get the…
Good visit for a checkup, replaced a filter, and purchased a recommended part with a warranty! Fast, honest, and dependable!
Had the HVAC system yearly maintenance done Easy to schedule appointment technician arrived on time. He was friendly and knowledgeable
We had a new furnace installed and Central AC unit. The entire team was great. From our salesman (who really was available to us 24/7) to the entire installation team. Everything was explained to us and the rebates made it more affordable. The total price was in the range I had expected, and 18 months no interest…
I called John Betlem in a panic last night because our house wasn't cooling down with the AC on and I have a small child and I was worried with more heat coming that it was going to be too hot. They couldn't get me in until next week and I called again this morning just to see if they could work with me at all and…
Informative technician. Keeps our appliances in good working order.
All the technicians at John Betlem are always very polite and very knowledgeable! I feel so at ease having them service my air conditioner and furnace. They make suggestions that are easy for me to understand. I wouldn’t go anywhere else. I’ve been with John Betlem for many years.
Update: 09/24/2024 and 09/26/2024 I had my annual checkup. Some problems were found by the junior tech Andrew who referred it to senior tech Todd who came out and promptly diagnosed and fixed the problem within a few hours. Everything was up and running like brand new. I cannot say enough about John Betlem…
Fairly priced. Prompt. Courteous.
Capacitor was broken and Brady fixed it super quickly for us, and then completed a maintenance. He was very helpful, and took the time to explain the entire process. Definitely would recommend.
Yet again we used John Betlem H & AC!! Aside from the knowledgeable staff, in my opinion a true indication of good service is when a problem occurs and it is immediately taken care of. We had a slight scheduling issue that our phone person Jasmine corrected and sent out Andrew, a very capable technician to service…
The service tech, Brady, was prompt, polite, and professional. He inspected the furnace and AC unit and installed filters. He explained what work was completed in full detail. He also pointed out items which might need service in the future. I appreciated his thorough and honest approach. I also appreciate the call…
Dave and Jim installed 2 furnaces, 2 water heaters and air conditioner this past week. They explained the equipment to me, were knowledgeable and did an excellent job. Everything was cleaned up when they finished too. Betlem is a top quality company.
Erik and Shamus along with their support crew did an outstanding installation job, within the time estimate they made at the beginning of the job. In the course of the installation our gas fireplace stopped working and Erik got that going again in short order. Very professional job.
Thank you Tom for fixing this issue
John Betlem is always responsive and professional. My service technician, Miles, was knowledgeable, dedicated and a pleasure to talk with.
The work by all technicians were superb. Miles was great. Dave and the other guys were excellent installing a brand new furnace/ac unit. Works perfectly. I have to say, the way they worked, process and cleanliness after the job was done was the best I’ve ever had with any hvac company. For sure!!!!
Miles has done work several times on our system, and he has always done an excellent job and he puts the customer first.
Great service by Miles and his coworker, very professional and knowledgeable.
Adam & Collin present a good image of Betlem H & C. They were courteous and answered my questions to the fullest. They cleaned up after the installation was completed and asked if I had any unanswered questions. I could not have been more pleased.
I have been a customer for more than 20 years, and my latest service call was exceptional - as always. Knowledgeable, polite, and thorough. I have only good things to say about John Betlem's team, service, and products.
I've been using John Betlem for a few years now. I like the option of AC and Furnace maintenance done at the same time. My sister is trying John Betlem next week for the same service.
We know we are taken care of with John Betlem Heating and Cooling. We had to call on Friday night of this 4th of July holiday weekend - Miles came to our rescue, solved the problem and had us up and running in less than an hour. The peace of mind knowing that if you have an issue they have technicians like Miles to take care of the problem, is priceless.
Had a recent Maintenance Service done on my furnace/central A/C system . Had this Carrier system installed last year by John Betlem. Runs great , just want to keep it that way. The Service Technician ( Miles)who did this Annual Maintenance service , was very friendly/customer service seem like his priority, /very…
So I stupidly purchased the maintenance agreement thinking that they would schedule both my heater and air conditioning unit timely. They sent me a reminder text to schedule my AC maintenance but then tell me that they don’t have availability until the end of July. Nothing timely in that…. Year ago or more - I had…
Technician took time to find the problem that others could not. Always great service from them. Very satisfied.
Tankless water heater installation of a replacement of a unit that could not be fixed. Very good service was done on short notice by a knowledgeable professional. They also installed a new high-efficiency furnace that we are very pleased with. Great service!
Always excellent service from Betlem.
Very knowledgeable technician knew exactly what to fix it did it in a timely fashion
Great work and professional!!! Thank you
tech was new very polite did not fake what he did not know .called for help for something he was not sure of. help came quickly and not only took care of the problem but also showed the orignal tech how to do the service.
I have been a John Betlem customer for over 25+ years and have been totally satisfied in every aspect of your service. From the service staff during phone contacts, to the outstanding training and abilities of your technical staff, and your attentive sales personnel, each experience has been perfect. I have always…
Expert technician. On time, friendly, explained everything that he saw and worked on.
Scott, our technician was excellent, on time, wore a mask and booties inside the house without us requesting it, performed all the necessary tests efficiently and was very polite and informative. A pleasure to have him in our house. He reflected well on John Betlem as a company.
Excellent experience by a knowledgeable tech of skill and pleasurable personality.
Miles serviced our heater and A/C; he did a great job explaining every finding and helping us with our decisions!
Excellent job performed by Bob Cole every year. Always respectful and courteous. Always on time.
Zach gave very helpful energy-saving advice as I told him I’m trying to cut down on electricity. He was so very helpful! Thank you Zach!
Zach was both very professional and personable
Zach is a great tech, very knowledgeable, friendly and courteous.
Marty was professional, efficient and timely. Very pleased.
Very professional technicians. Always explain service provided and any needed repairs.
Annual Inspection & Maintenance on furnace and A/C system. Thorough inspection and maintenance on both systems following automated checklists and provided feedback was very efficient. Our technician, Adam, arrived when he said he would, courteous and efficient as always and got along with the dogs. Thanks.
Collin is responsive, a great listener and explains the service and repairs. Great job!
Great job. Miles is always meticulous in doing the check of the system. Having the same tech is great as they know where things are and how the system should operate
Technician Bob is courteous, friendly, and professional. Great services.
From sales to a speedy installation of high quality Carrier products, this company does it best. Attention to detail and customer satisfaction is foremost from management on down. Great value.Great products. Great service.
Great job and great service at one year post-installation of my furnace/ac and hot water heater!
We have used John Betlem for several years. They have always been responsive, polite, and very professional. The technicians have been efficient, informative, and polite. They instill trust. I would highly recommend them.
The service technician was there as scheduled. I received a call he was on his way. He was professional, knowledgeable and answered all my questions. I was completely satisfied.
John Betlem installed AC system a few years ago and still going strong. Excellent job. Recently came out to fix broken furnace. Technician Miles was very professional and knowledgeable.
Excellent service and the products offered are great. Miles (service technician) was prompt, friendly, and professional for the annual service. Great company to use for your heating and a/c needs.
Arrived at scheduled time. Completed job safely with current conditions. Explained repair in complete detail.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
