iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★3,618 Google reviews · 24 photos
94%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$432typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate John Betlem Heating & Cooling 4.9 out of 5 based on 3618 reviews, noting the owner replies to 82% of feedback. Customers frequently praise the punctuality, professionalism, and thorough communication of technicians during furnace, air conditioning, and electrical installations. Recurring themes include detailed explanations of repairs and clean workspaces. However, some low-star reviews criticize high pricing for minor repairs and a lack of responsiveness to initial quote requests.
Google rating: 4.9 out of 5 from 3,618 reviews (94% five-star).
Reviews on this page: 3,618 Google reviews (2,821 with written comments, 39 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 25, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Betlem Heating & Cooling: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Betlem Heating & Cooling: 84/100 on this factor. Category median: 88.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Betlem Heating & Cooling: 89/100 on this factor. Category median: 95.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Betlem Heating & Cooling: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Betlem Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John Betlem Heating & Cooling: 93/100 on this factor. Category median: 100.A
93
Bar = this company · dark tick = category median.
Star ratings
3,618 Google reviews we collected
4.9of 5
5 stars3,40994%
4 stars973%
3 stars201%
2 stars191%
1 star732%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,80398%
Complaints1002%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price23521%
Reasonable74767%
Overpriced313%
Not sure1039%
$432-7% vs typical plumbers
Middle half of what 996 customers paid ($176–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,58132%
Quality & results94819%
Speed & response86618%
Communication62513%
Would recommend4399%
Price & value2836%
Honesty & trust1613%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Max, Jim, Charles and Don were extremely professional and very knowledgeable.”
“…before even starting the job, and Devon was completely dismissive and rude.…”
“Bobby was very knowledgeable and thoroughly explain the situation.”
“I am thankful the horrible person did not succeed- this post should serve as a warning.”
“Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home.”
“Our tech was an hour late to our walkthrough estimate which interfered with both of our meetings as we work from home.”
“Shamus was great in explaining the new thermostat, as well as the new system and helped setup the app on our phones.”
“Was red flags fromt he Start using them Via Nyserda, there was zero communication on what the scope of work they were going to do.”
“Very professional and knowledgeable on time and courteous I highly recommend this company and Thank you.”
“I will never use them again, horrible customer service.”
“Friendly, to the point and done in reasonable time to check plumbing issues.”
“Additionally, there is nothing wrong with my loved ones furnace & the quote that they did provide is way overpriced, even if it were true!”
“I've trusted John Betlem for 36 years and they have never let me down.”
“Your company definitely over charged an 85 year old women total scam!”
People customers mention
Betlam78 reviews
Ryan40 reviews
Mike39 reviews
Miles28 reviews
Tom28 reviews
Sylvia28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.
Edward11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
The service technician gets highest marks for being conscientious - careful attention to the evidence of the problem, rigorous diagnosis, skilled fix and test, and articulate explanation of everything being done and why. Highest marks.
Paid $200–400Great price
Mark19 hours ago★★★★★
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Paid $2,000+Reasonable priceHeating system installationInstall AC
EDWARD5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Bobby was very knowledgeable and thoroughly explain the situation. He was very kind he answered more questions with patience. Very pleased with Betlem
Paid $1–200Great priceHVAC system maintenance
Albert3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the…
Paid $2,000+Reasonable priceHeating system installationInstall AC
Theodore7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Anthony was very thorough in carrying out our annual furnace maintenance. Found a small issue which he resolved. Great job.
Paid $1–200Reasonable priceHeating system repairHeating system maintenance
TimothyLocal Guide · 76 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very professional and knowledgeable on time and courteous I highly recommend this company and Thank you.
The service technician gets highest marks for being conscientious - careful attention to the evidence of the problem, rigorous diagnosis, skilled fix and test, and articulate explanation of everything being done and why. Highest marks.
Price assessment: Great price
Price: $200–400
Response from the owner · 8 hours ago
Thank you, Edward, for your kind words about your recent experience with John Betlem Heating & Cooling. We appreciate your recognition of our technician's thorough approach and dedication to quality service. Your feedback means a lot to us!
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation, Install AC
Response from the owner · 18 hours ago
Thank you, Mark, for your wonderful review! We truly appreciate your kind words about Max, Jim, Charles, and Don, and we're glad to hear you are pleased with your new furnace and central air installation. Your satisfaction means a lot to us at John Betlem Heating & Cooling.
EDWARD AND CHERYL5 reviewsiTotal number of Google reviews EDWARD has written across all businesses on Google Maps, not just this one.
Bobby was very knowledgeable and thoroughly explain the situation. He was very kind he answered more questions with patience. Very pleased with Betlem
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 21 hours ago
Thank you, Edward and Cheryl, for your wonderful review! We’re glad to hear that Bobby provided you with knowledgeable and patient service. Your satisfaction is important to us at John Betlem Heating & Cooling, and we appreciate your kind words!
They were on time. Very neat and professional. They were extremely knowledgeable and answered all our question without hesitation. They certainly represents John Betlems high standards.
Price assessment: Great price
Services: Heating system maintenance
Response from the owner · a day ago
Thank you, Bob, for your fantastic review! We're delighted to hear that you found our team at John Betlem Heating & Cooling to be professional and knowledgeable. Your kind words affirm our commitment to high standards, and we truly appreciate your feedback.
Albert Sabia3 reviewsiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the conclusion of the installations. We definitely recommend! Thank you!
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation, Install AC
Response from the owner · a day ago
Thank you, Albert, for your wonderful review! We're thrilled to hear that your experience with the furnace and air conditioner installations was smooth and positive. Your recommendation means a lot to us at John Betlem Heating & Cooling, Inc.
Julie DickinsonLocal Guide · 12 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Trevor did some electrical work for us (installed new bath fan and updated breaker box) and was great to work with. He was prompt, courteous and professional. Happy with the outcome and the service provided.
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you, Julie, for your wonderful review! We're thrilled to hear that Zachery provided such a thorough and professional energy audit experience. Your feedback is greatly appreciated, and we look forward to continuing to support you.
Theodore Juda7 reviewsiTotal number of Google reviews Theodore has written across all businesses on Google Maps, not just this one.
Anthony was very thorough in carrying out our annual furnace maintenance. Found a small issue which he resolved. Great job.
Price assessment: Reasonable price
Price: $1–200
Services: Heating system repair, Heating system maintenance
Response from the owner · a month ago
Thank you, Theodore, for your wonderful review! We're glad to hear that Don provided you with clear explanations and helpful advice. At John Betlem Heating, Cooling & Electrical, we strive to ensure our customers feel informed and supported.
Timothy GresensLocal Guide · 76 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Very professional and knowledgeable on time and courteous I highly recommend this company and Thank you.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · a day ago
Thank you, Timothy, for your kind words! We appreciate your recommendation and are glad to hear that you found our team at John Betlem Heating & Cooling to be professional and courteous. Your support means a lot to us!
Patricia StoecklLocal Guide · 140 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and helped setup the app on our phones. If you get this team for any installation you should count your self lucky. Shawn was very helpful during the quality assurance visit. He answered all my questions and was efficient in his inspection.
Price assessment: Reasonable price
Price: $2,000+
Services: A/C system dismantlement, Heating system installation, Install thermostat, Install AC
