How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for ductless heating & a/c services
Clear ✕All 29 Google reviews tagged “Ductless heating & A/C services”
Toddl did a amazing job. He got our new mini split working that we installed couldn't understand why it wouldn't blow warm air but he investigated and found out it didn't have enough voltage to make it run properly. Great job
Hunter was great.He did a fantastic job and was great to talk to.He was a pleasure to have work in my home.
Andrew did a great job helping us out with our ductless unit for a siding project we are currently doing. He reinstalled the parts on the new siding and it looks like the day we had it installed. However, I believe the cost of over $500 to have the plastic covering removed and reinstalled was quite high.
Max and Stephen did outstanding work installing our new mini-split ductless unit. They were both professional and courteous. They also cleaned up completely after they were done.
From the initial service call with Ben, to going over options with Mike and the install with Ryan and Dan….these guys were AMAZING. Everyone was professional, knowledgeable, kind and respectful. 10/10 would recommend!!!!!
Arrived on time, professional demeanor. The technician answered all my questions and I felt confident about his expertise. I'm very happy with the results.
Our tech was an hour late to our walkthrough estimate which interfered with both of our meetings as we work from home. First thing out of his mouth was that it would probably cost close to 50k, which is straight up insanity. The next day, Justin Slaughter quoted us for $39,941 for a 5 zone mini-split system. Said…
Our service men were great.
My installation team of Shamus and Maxwell were GREAT. No complaints. They were very competent.
great experience
Tyler, Garett and Brad P. were excellent!! I could not ask for better service. These guys worked well as a team, wasted no time in what they were doing and kept me informed throughout the whole project. Clean up was great!
Great business, very experienced, reliable, local family owned business you can depend on them.
Great service!
My mini split was dripping inside the house. Brady Sylvia came out to look at the unit. Brady took time to inspect the problem, he used a vacuum to clean the drain. He also advised me on the best use of the fan. He advised me to change my annual cleaning from May to early August. Brady was pleasant & professional.
Our condo was built in the 1970s and still had the original PTAC units (5 of them) for heating & cooling. We replaced all with brand new units in 2023, which was a flawless and expedient sales/installation experience. Five brand new efficient and quiet units with wall-mounted remote thermostats installed. Nothing…
Great experience, customer for many years and more to come! It was time to upgrade our furnace, AC and tankless hot water heaters due to age. Mike, from sales, was helpful in selecting the right set up for our household. Install was scheduled and completed within three days of ordering. Keith and his crew were…
Thank you Tom for fixing this issue
John Betlem Heating and Cooling exceeded our expectations with their exceptional service! We recently had Brad and Ryan install ductless heat units in our basement, and we couldn't be happier with their work. They were not only highly skilled and efficient, but also incredibly polite and friendly throughout the…
Great job by everyone on the installation crew. They left no mess behind and the system is working great
Technicians are always timely, courteous and professional- work performed exceeds expectations. Highly recommend!
John Betlem installed AC system a few years ago and still going strong. Excellent job. Recently came out to fix broken furnace. Technician Miles was very professional and knowledgeable.
Your entire team, from sales to installation, is knowledgeable, friendly and a complete pleasure to deal with. Your employees know the meaning of service and provide it to your customers with utmost professionalism. If anyone ever asks me for a referral for heating, cooling, electrical or insulation, John Betlem will be the company I recommend.
Replacement generator installed. Very professional and prompt. Left work area neat. Fixed grounding issue with water line without being ask.
Todd Cole Is a thorough and conscientious technician. Couldn’t ask for a better technician that keeps everything in tip top shape.
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
