Experts Reviews · Company report
John Betlem Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

John Betlem Heating & Cooling

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 3,618 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Betlem Heating & Cooling is better than 88% of plumbers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Betlem Heating & Cooling is better than 84% of plumbers.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Betlem Heating & Cooling is better than 89% of plumbers.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 91% of plumbers.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Betlem Heating & Cooling is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 93% of plumbers.A
93

Reviews for your job

Customers hired John Betlem Heating & Cooling for 8 kinds of job.

John Betlem Heating & Cooling for electrical panel replacement or upgrading

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical panel replacement or upgrading”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Electrical panel replacement or upgrading”

Douglas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The techs communicated everything clearly and VERY professional. Their work and interactions with us put our minds at ease. Thank you!

Paid $600–800Reasonable priceElectrical panel replacement or upgrading
Salvatore1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Service was quick. Arrived on time. Communicated in advance of arriving and very happy with the electrical service upgrade. Trevor Swan was the tech. Great team.

Paid $2,000+Reasonable priceElectrical panel replacement or upgrading
PhilLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Priced accurately abd reasonably. Performed by union folk. done on time and when they said it would be done.

Paid $2,000+Reasonable priceElectrical panel replacement or upgrading
Mark16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional, knowledgeable and great people!

Paid $2,000+Great priceElectrical panel replacement or upgrading
monica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ryan, and the whole team was nice, knowledgeable and professional. They completed the work in a few hours and I was able to make my flight the next morning without worry.

Electrical fuse changingElectrical wiring installationElectrical outlet & switch relocation
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ryan was a wealth of knowledge and not only did a Fanta job with the electric sub panel, he also talked me through the breakers and phases on the panel. I would highly recommend Ryan if you need electrical work for your home. 5 stars!

Great priceElectrical panel replacement or upgrading
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dawson and his helper were professional and efficient. They were respectful of my home and kept the noise low when my baby was sleeping. 100% recommend.

Paid $1,000+Great priceElectrical panel replacement or upgrading
Larry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always professional service. Another extremely well done install! So happy staying with the same company for all my house upgrades.

Paid $1,000+Reasonable priceHeating system maintenanceHVAC system maintenanceElectrical inspections+ Professionalism
gregLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

friendly and helpful. sells a system custom to your home , not a cookie cutter quote

Electrical panel replacement or upgradingElectric car charger installation
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

On time, polite, friendly, done on time. Cleaned everything up, took old panel, very pleased with work. Highly recommend if anyone is looking to have work done.

Great priceElectrical panel replacement or upgrading
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Need to upgrade my electrical system from old fuse box to. Upgraded circuit breaker panel and move my meter outside and a 150 amp service to up grade from 100 amp to meet regulario.

Great priceElectrical panel replacement or upgradingService not listed
Kristin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Outstanding service!!!

Paid $1–100Great priceElectrical panel replacement or upgrading+ Quality+ Professionalism+ Value
Cheryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I would highly recommend them to friends and family. They did a great job and I can already feel a difference in temperature in our attic since they insulated.

Electrical panel replacement or upgrading
ColleenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent and superb service. Spencer and Dawson were friendly and knowledgeable technicians. I was able to have my electrical problem fixed the same day I called to ask for help. Can always count on the team from John Betlem Heating & Cooling. I highly recommend the John Betlam team!

Paid $700–800Great priceElectrical wiring installationElectrical panel replacement or upgradingElectrical wiring repair
Spenser1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Your one stop shop for many residential services. This company has great values, great employees, and they go above and beyond. I used this company for replacing my water tank with the new hybrid model and replaced my furnace. They also upgraded my electric and fixed some wiring issues I had in my garage and fixed a…

Paid $1,000+Reasonable priceGround wire installationInstallationHeating system installation
bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

All the staff Connor, Trevor, Branden, Joe, Zack, Tom and Kaley where exellent. The eletrical service looks like an A+ job

Great priceElectrical panel replacement or upgrading
cristina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional.Described in details the work being done. Appeared ti be very knowlegeable abiut what needed ti be done. Very friendly and polite.

Electrical panel replacement or upgrading
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brad and Ryan did a great job. Very professional and knowledgeable. Thanks guys 😊. Tom T. did a wonderful job as our comfort advisor. Very pleasant and knowledgeable. Explained things clearly to us. Any questions we had we just gave him a call. Very helpful. Chad P., Charlie and Brad P. installed our furnace, air…

Paid $1,000+Great priceElectrical panel replacement or upgrading
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zack, Joe, Braden and Noah did a great job. I am so impressed with everyone at John Betlem! Everyone has been timely, professional and helpful. They have been here when they said they would and everything went smoothly. Every phase of our repairs were done perfectly. I know 'who we will call if we ever have any…

Paid $1,000+Reasonable priceHeating system repairElectrical wiring installationHeating system installation
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing customer service, all the employees we have interacted with have been professional and gone above and beyond.

Electrical panel replacement or upgrading
Rachel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have had our regular HVAC service with John Betlem for many years. It has been great. Recently we engaged them for a big project involving electrical, furnace/heat pump, and insulation. The customer service has been fantastic. All people - from Steve Betlam to the electrician Ryan, from the insulation manager,…

HVAC system maintenanceHeating system installationElectrical panel replacement or upgrading
june4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Colin of John Betlem was courteous and thorough on a recent visit. He has serviced here before and has always represented his employer in a stellar way.

Electrical panel replacement or upgrading
Janet10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

After conducting a thorough energy audit, Betlem installed a tankless water heating system as well as two gas powered baseboard heaters in my kitchen. During the audit several small gas leaks were discovered in the basement which were quickly repaired. They worked with me to secure a grant from NYSERDA to cover part…

Heating system installationLight fixture installationElectrical outlet & switch installation+ Punctuality+ Quality+ Value
Raymond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Electrical panel replacement or upgrading
Rosa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceElectrical panel replacement or upgrading
Corinne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Heating system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality

Price

$432-7% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance389$27–$251
Heating system maintenance357$37–$278
Heating system installation304—
A/C system maintenance266$27–$483
Heating system repair219$161–$834
Install AC199—
HVAC system repair117$124–$818
Install thermostat109—

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