Experts Reviews · Company report
John Betlem Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

John Betlem Heating & Cooling

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 3,618 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Betlem Heating & Cooling is better than 88% of plumbers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Betlem Heating & Cooling is better than 84% of plumbers.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Betlem Heating & Cooling is better than 89% of plumbers.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 91% of plumbers.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Betlem Heating & Cooling is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 93% of plumbers.A
93

Reviews for your job

Customers hired John Betlem Heating & Cooling for 8 kinds of job.

John Betlem Heating & Cooling for electrical wiring installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical wiring installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Electrical wiring installation”

Greg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Dawson and Bradley did an outstanding job from start to finish. A professional job that we are very happy with. We would highly recommend John Betlem electric to anyone!!!

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceElectrical inspections
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Competent professionals who follow through with their estimates and follow safety protocols. Will use again 💯

Reasonable priceElectrical wiring installationElectrical outlet & switch repairElectrical fixture installation
Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Trevor was excellent. We had him wire our home for ceiling fans and he did an exceptional job. We appreciated he and his partners professionalism and courtesy

Electrical wiring installationLight fixture installationElectrical outlet & switch relocation
Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My service technician, Dawson, was excellent. He saw the issues with the wiring under my sink, and suggested 2 ways to do it. I chose to do a complete rework of the wires providing separate circuits to the two appliances. I was very pleased with the scheduling, and Dawson’s professionalism, knowledge, and work. Thank you!

Electrical wiring installationElectrical wiring repairElectrical outlet & switch installation
michaelLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Trevor and Dawson replaced a complete house electric panel in record time (limiting my time without power) and an electric car charger in my garage. Very pleasant, knowledgeable, kept me updated on what they were doing. Great crew.

Paid $200–300Electrical wiring installationService not listed
monica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ryan, and the whole team was nice, knowledgeable and professional. They completed the work in a few hours and I was able to make my flight the next morning without worry.

Electrical fuse changingElectrical wiring installationElectrical outlet & switch relocation
Eugene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I was very pleased with the service we received from Noah and Ryan. They were punctual, courteous and efficient As are all of the Service people from Betlem that I have encountered. It was a pleasure to see young people, (work) confidently and cooperatively to complete a complex and demanding task

Electrical wiring installationInstall ACInstall thermostat
LShawLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

If I can do ten stars for service provided..I would. Jamison and Bradley were amazing! I was in the needs of replacement of two faucets in the bathroom and toilet repair. Installation of fancy contemporary faucets was flawless. Professional service, squicky clean place after repair, down to earth, friendly Jamison…

Toilet repairElectrical wiring installationFaucet installation
ColleenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent and superb service. Spencer and Dawson were friendly and knowledgeable technicians. I was able to have my electrical problem fixed the same day I called to ask for help. Can always count on the team from John Betlem Heating & Cooling. I highly recommend the John Betlam team!

Paid $700–800Great priceElectrical wiring installationElectrical panel replacement or upgradingElectrical wiring repair
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

I had Trevor if it makes a difference. Great job great work ethic and great knowledge and know how. I am totally happy with my service call and ask for same guys in the future

Paid $300–400Reasonable priceElectrical parts assemblyElectrical wiring installationElectrical outlet & switch relocation
Alex8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great quote. Great service. New circuits and outlets in the basement and outside the house including one to my detached garage. I’ll call John Betlem for electrical work next time I need it.

Paid $1,000+Great priceElectrical wiring installationElectrical fixture installation
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zack, Joe, Braden and Noah did a great job. I am so impressed with everyone at John Betlem! Everyone has been timely, professional and helpful. They have been here when they said they would and everything went smoothly. Every phase of our repairs were done perfectly. I know 'who we will call if we ever have any…

Paid $1,000+Reasonable priceHeating system repairElectrical wiring installationHeating system installation
ColleenLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had Trevor and Connor today as my technicians. They were absolutely amazing. I explained my concerns..walked them room by room.. to see we're the problem may have been..nope I was wrong. They found the problem and had it done in about an hour. Very efficient..courtesy towards me..explained everything going on. I…

Great priceElectrical inspectionsElectrical fuse changingElectrical wiring installation
Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We ended up choosing John Betlem to install a new furnace, AC, and thermostat. The sales person (Mike Petrella) was friendly and knowledgeable, and the people who did the installation were great. We will be contacting them again when it's time for maintenance.

Electrical wiring installationInstall ACHeating system installation+ Quality+ Professionalism+ Value
Carrie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I use John Betlem for HVAC services and NOW for electrical too! Sedin is the best. I would highly recommend this team.

Electrical wiring installationElectrical wiring repairElectrical outlet & switch installation+ Professionalism
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $800–1,000Reasonable priceElectrical wiring installationLight fixture installation
Virginiaa year ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceElectrical wiring installation
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceElectrical wiring installationElectrical outlet & switch repairElectrical outlet & switch installation

Price

$432-7% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance389$27–$251
Heating system maintenance357$37–$278
Heating system installation304—
A/C system maintenance266$27–$483
Heating system repair219$161–$834
Install AC199—
HVAC system repair117$124–$818
Install thermostat109—

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