Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

Experts Reviews · Company report
John Betlem Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

John Betlem Heating & Cooling

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 3,618 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Betlem Heating & Cooling is better than 88% of plumbers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Betlem Heating & Cooling is better than 84% of plumbers.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Betlem Heating & Cooling is better than 89% of plumbers.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 91% of plumbers.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Betlem Heating & Cooling is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 93% of plumbers.A
93

Reviews for your job

Customers hired John Betlem Heating & Cooling for 8 kinds of job.

John Betlem Heating & Cooling for electrical wiring repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical wiring repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Electrical wiring repair”

Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My service technician, Dawson, was excellent. He saw the issues with the wiring under my sink, and suggested 2 ways to do it. I chose to do a complete rework of the wires providing separate circuits to the two appliances. I was very pleased with the scheduling, and Dawson’s professionalism, knowledge, and work. Thank you!

Electrical wiring installationElectrical wiring repairElectrical outlet & switch installation
Sten1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We used John Betlem Heating & Cooling for our HVAC installation and were so satisfied that we’re now using them for various needs during our kitchen remodel. Matt came out to tie off our gas line and truly went above and beyond. We’ve also been working with Ryan for electrical work—he’s friendly, knowledgeable,…

Paid $600–800Reasonable priceGarbage disposal installationLight fixture installationElectrical outlet & switch repair
DavidLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dawson was great! Fixed our invisible fence in no time. Very professional. Now the pooches are happy

Paid $200–400Reasonable priceElectrical wiring repair
CarolynLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brady Silvia was terrific. He was professional, friendly and knowledgeable. He helped fix the wiring on our thermostat and replaced some blown fuses. He was very kind to my 88 year old mom. I would highly recommend!

Paid $400–600Reasonable priceThermostat repairElectrical wiring repair
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent work. Prompt service and professionalism during service call. Ryan is a great asset to Betlem. Thanks to Betlem for their fast and timely service during an emergency situation.

Paid $400–600Reasonable priceElectrical wiring repair
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We had several different electrical issues and Trevor did a great job fixing all of them.

Paid $400–600Reasonable priceElectrical outlet & switch repairElectrical wiring repair+ Responsiveness+ Punctuality+ Quality
ColleenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent and superb service. Spencer and Dawson were friendly and knowledgeable technicians. I was able to have my electrical problem fixed the same day I called to ask for help. Can always count on the team from John Betlem Heating & Cooling. I highly recommend the John Betlam team!

Paid $700–800Great priceElectrical wiring installationElectrical panel replacement or upgradingElectrical wiring repair
ColleenLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had Trevor and Connor today as my technicians. They were absolutely amazing. I explained my concerns..walked them room by room.. to see we're the problem may have been..nope I was wrong. They found the problem and had it done in about an hour. Very efficient..courtesy towards me..explained everything going on. I…

Great priceElectrical inspectionsElectrical fuse changingElectrical wiring installation
Carrie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I use John Betlem for HVAC services and NOW for electrical too! Sedin is the best. I would highly recommend this team.

Electrical wiring installationElectrical wiring repairElectrical outlet & switch installation+ Professionalism

Price

$432-7% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance389$27–$251
Heating system maintenance357$37–$278
Heating system installation304—
A/C system maintenance266$27–$483
Heating system repair219$161–$834
Install AC199—
HVAC system repair117$124–$818
Install thermostat109—

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