How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for general construction
Clear ✕All 94 Google reviews tagged “General construction” · showing 80
Technician did a great job nobody he was talking about nobody he was doing very knowledgeable
They replaced my heating and cooling system and new thermostat. They did a super job. Brandon,Bo, Mac where very friendly and helpful with everything they did and how to maintain it.
Our garbage disposal was clogged (my fault) and Jameison Baker came and cleaned the clog in no time at all and then taught me how to keep my garbage disposal clean! I will definitely be asking for Mr. Baker to come back whenever we have a plumbing issue! And not for nothing, he’s funny too!
The two technician were so professional and amazing on the hot water tank and pipe that they fix Thank you so much Please give those two a raise
Was very happy with the professionalism of this outfit. They worked non-stop till everything was done and working correctly. Had a new furnace and a/c installed. Def recommend!
Very helpful and nice. Even the AI girl is nice hahaha. The technicians are very good and knowledgeable and pleasant to talk to.
Excellent work
Trevor was very personable and did an excellent job of providing explanations to our questions and performing the necessary repairs.
Thomas did a great job. Very professional and efficient. Very knowledgeable. Replaced electrical service. Coordinated with RG&E.
On
He was friendly. He was informative and cared deeply about what need to be done in our house to make us happy.
Brad and Akiel were very professional in their tasks. They were both competant and courteous. They represent the Betlam team very well and are fine ambassadors for the company.
Zach LeMarche performed an energy audit. He did an excellent job, was obviously very knowledgeable, was easy to talk to, and explained everything he was doing. A very good experience!
Thanks for your time and your help your friend always Bob
Quick to solve our problem. Friendly and gave advice.
Excellent and courteous service. Complete professionals.
Your techs showed up on time and quickly started work and completed job in a very timely fashion👍👍
Professional and job well done!
Excellent company
Very pleased with the entire process working with this company. ( Dylan ) was respectful, polite, and a competent technician. Highly recommend.
John Betlem heating & cooling. Came out to our home and replaced my old furnace. Tom the field supervisor gave us a quote on a new furnace and air conditioner he was very thorough explaining everything to me and my husband. The two techs that came to our home was Mac Max there was another guy forgot his name. they…
Connor did a great job! Service was quick and all my questions were answered.
my central air conditioner was smashed by ice and my gutter. Bethlem came and replaced it and Matt and Steve did a fantastic job. Very happy Justin was my cell representative. He explained everything in great detail and was very nice to my needs so thank you to all three of them.
Great guy answered all questions. Very friendly
We were pleased with our service
Very professional service
Excellent service starting with Home Comfort Advisor, Mike Petrella, and ending with the team (Eric, Charlie and Brad) that installed the furnace/AC and air cleaner. Installation went smoothly! Amazed at how they worked as a team. They were professional, very efficient and NEAT. Took the time to explain the unit…
Ryan was great. He performed the service I requested and also was able to assure electrical wires were/will be secured to the house by RG&E. Excellent service. Thank you.
Was satisfied with the work. And the technicians were very nice
Pro installer and all "extras" were included in the original price. Very happy with the techs and would recommend that everyone get a comparison quote from them.
I had a new furnace and air conditioner installed on February 24th by John Betlem and crew and they did amazing !!! It was cold outside and inside but they went to work and installed a new Thermo Pride Gas fired high efficiency furnace. Outside they installed a new Amana air-conditioned, but they have to come back and finish that on a warmer day!!!🤣
Ryan did a great job.
Techs were there when they said they would be and completed job in the time they said it would take. Good experience
Excellent service. Friendly and competent.
Reasonably priced, professional technicians, great work! Had a hiccup with scheduling but overall the service was excellent! Definitely recommend this team!
Dylan was awesome! Explained everything that was done, fast and efficient. I recommend them highly.
I give John Betlem Heating and Cooling the highest praise for their responsiveness, as well as quality of the equipment and repairs! They have taken care of me for many years and I know I can count on them. Today my furnace was inspected for a rattle sound and my water heater had a buzz. Andrew Eckert took care of…
Everyone at john betlem worked very hard to create and execute a hvac system that works for me. Came out better than I imagined and works perfectly. Thanks to Tom,Kevin, Nick and Muc. Great Job guys!
They arrived on time and did the job real quick. They gave me an estimate and they said they'll be back tomorrow. Very courteous employees.
Fast, thourough, clean
Andrew was very pleasant and was fast in determining what the problem was with the furnace. He seemed very knowledgeable about the mechanics. He did not rush and seemed confident with fixing what was needed. Betlem isn't normally our heating contractor but i would not hesitate to use them on a continual basis.…
Work turned out great!
Tanner was very nice and knowledgeable about our furnace. He gave us very good pointers for the service and fixed the issue. Thank you for a very good customer service experience.
They came out and they found a problem and I really appreciate them. They were really good and I would recommend them to anybody else.
Andrew was excellent. He made sure we would have heat in our home.. we highly recommend him.
Your team was very courteous in our time and explained everything they were going to do the cleaned up and it was like they were never here! They did a great job!
Shamus and Max did an excellent job installing a new Amana furnace and AC. They brought the gas line to the furnace up to code and explained in detail the operation and warranty of the system.
Zachary was fantastic! Very polite and kind! I would definitely recommend John Bethlem!
New furnace installed
Prompt arrival at my home and thorough diagnosis and repair of source of electrical problem.
Great service from the time of the estimate through the installation. Workers arrived on time as scheduled and completed the work efficiently. Exceedingly polite and open to questions!
John was great and I am completely satisfied with the work done.
“marty” is terrific. Very intelligent and a pleasure to deal with. Betlam is lucky to employ him
Dawson is the best. I would need 6 paragrsphs to review him..
Showed up on time. Worked hard, did a great job. Very courteous. Good experience.
Eric and his team did a great job. Keep the area clean, were very polite and work very well together.
Michael did a great job and explained everything he was doing very nice guy
Very polite and courteous. Given direct answers when applicable. Always on time . One important detail about John Betlem Company, they have a great reputation.
They are so wonderful men and work very hard to get the work done right and very helpful explaining how to work with the thermostat, show and explain about the furance, they really took their time for me especially I am deaf/ hard of hearing very patience with me. I am very satisfied with them and the new furnace
Shamus,Max and Matt C....these dudes were great. Very knowledgeable and efficient took there time and treated me like a important person. Thanks again see you next time.
Reasonable, and the mechanic was polite and professional
have always been satisfied with all the service persons from John Betlem. They are always friendly, kind, and efficient. Come at the time they say they will be here. Best place ever!!!!
Service was professional and complete. I was kept informed of every detail. Upon completion I was shown what was done and ensured that everything was up and running. Excellent service.
Have used for a couple of services including regular service and a boiler conversation from propane to natural gas. Has always been a professional experience. Would highly recommend
Andrew was very polite, confident, knowledgeable and efficient.
Water heater (hybrid) installation was done perfectly, guys who did it were top notch and respectful. Great teamwork. Most unusually, these guys love their work, they even insisted I take a look at the beautiful work they did. They weren't kidding. Their work really was that good.
Professional from start to finish. The work completed was excellent.
Dylan and Noah were very efficient, polite and did a great job installing our insulation.
Very professional overall work very satisfied
Great Buisness. They have been around for a long time. Very knowledgeable and staff. Put in a new service panel for me. Employees are very nice and helpful.
Always excellent service. Conor was a delight to work with, he was pleasant, professional and very competent. He called ahead to let me know he was on his way and arrived when he said he would and performed the work needed without any complications. Very pleased with the finished work.
Professional, on-time and did an amazing job of blowing insulation into my ranch attic. Was a big job but when it was done, it looked like snow in the attic with a perfectly clean path where we can walk and store seasonal boxes. I thought it was going to be a gosh-awful mess and had my shop vac ready to mop up…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
