How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for general repairs
Clear ✕All 14 Google reviews tagged “General repairs”
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Trevor and the team were excellent. They were prompt, efficient, kind, very willing to help and respectful. I will always use them for any future concerns, above and beyond
Ryan and Spencer were a joy to have in my home. So professional and kind and respectful. They reactivated some dead outlets removed an old security system changed a couple of old dials to switches and checked breaker box for functionality and safety. The two of them are assets in your company!
Top lads, great job and pricing!
Ben did a great job. Your employees are easy to talk to and listen to your concerns. I recommend John Betlem anytime.
Was very impressed with Dawson. He was informative, and took his time in evaluating all my problems. I would definitely use him again.
Marty did a great job checking our furnace and ultimately replacing our thermostat. He made clear, educated recommendations and was very efficient! Thanks for taking care of us so quickly.
Zach and his coworker (dont remember his name-he was in training) were incredibly professional, polite, & friendly. Zach explained everything very well. I need to get estimates for a new HVAC & he offered to set up an appointment with a sales rep, but was not pushy about it, so I agreed, and he called the ofc & set…
Service person took the time to explain what was going on and gave me options for later on. He was competent, personable, and his work exceeded my expectations.
I have used them for years they are very trustworthy company they respond very quickly and if the problem is simple they let you know and that's all that they fix they do not do any unnecessary work great company
I had new lighting fixtures installed. Dawson was very knowlegeable and professional. He represents your business well.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
