How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for HVAC duct & vent installation
Clear ✕All 23 Google reviews tagged “HVAC duct & vent installation” · showing 20
Very respectful and knowledgeable.
John Betlem Heating & Cooling was absolutely outstanding from start to finish on our AC install. The entire team was professional, responsive, and incredibly knowledgeable. They walked us through every step, showed up on time, and the installation itself was clean, efficient, and clearly done with great attention to…
He is a very pleasant young man. He was very considerate and thorough. He took the time to explain everything and offered positive solutions.
I had my furnace, AC unit, and water tank replaced along with updates to my duct work and had a great experience. I got quotes from 3 different companies before meeting with Justin. He was able to answer all of my questions, was honest knowledgeable and had great communication through the process. The work was done…
Everyone at john betlem worked very hard to create and execute a hvac system that works for me. Came out better than I imagined and works perfectly. Thanks to Tom,Kevin, Nick and Muc. Great Job guys!
Very polite and courteous. Given direct answers when applicable. Always on time . One important detail about John Betlem Company, they have a great reputation.
Scott and Bobby were a pleasure to work with and were careful and professional with our installation!
Erik and Shamus were great! They realized that the furnace from the factory was not wired correctly. They called management and the furnace replaced same day and on time.
I am very pleased with John Betlem Heating & Cooling. Technicians Braden Dufrane and Noah Thomas were courteous and professional. I would highly recommend this business!
Always professional! Good products and service.
Great Service Friendly Helpful People⭐️⭐️⭐️⭐️⭐️ Heating and Cooling Equipment BOTH We’ve been loyal customers for more than a couple decades.
John Betlem worked with us to replace our heat pump and furnace in a very reasonable timeframe. Team was professional and clean. We are happy with our new unit which runs more efficiently and is more quiet.
Todd was able to find and fix a very long standing heating issue. Our system is old and not the easiest to work with, so we really appreciate his expertise ( and friendliness)
Great all around company
Excellent service and the products offered are great. Miles (service technician) was prompt, friendly, and professional for the annual service. Great company to use for your heating and a/c needs.
Thank you for your continued excellent service, and wonderful technicians! Every person who has been to our house over the years has been top-notch, friendly, and so helpful. I refer as many people as I can to you, based on our first-hand experiences.
Installed humidif
I have used John Betlem for 20 years, all the time I have lived in Rochester. They have responded timely whenever I have had a problem. They always explain everything in ways I understand. I highly recommend them.
Have used J. Betlam for 11 years (since moving to ROC) for heating maintenance & AC replacement. The service has always been excellent. Highly recommended!!
Todd is always pleasant and knowledgeable
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
